This document contains details about the Adobe Connect 12.10 release, including release dates, technical requirements, upgrades, improvements, and known issues.
Overview
Adobe Connect enables you to create rich digital training, webinars, and collaboration experiences. For an overview of Adobe Connect, see www.adobe.com/products/adobeconnect.html.
Adobe Connect 12.10 is a minor release introducing new features, improvements to existing features, greater accessibility, and fixes to known issues.
Release dates
Adobe Connect 12.10 will roll out in the following phases:
| Environment | Update |
|---|---|
| Hosted services | Upgrades will begin on 26th July, 2025. See Adobe Connect Downloads and Updates to determine the upgrade date for your account. |
| On-premise deployments | A patch to upgrade to 12.10 will be available from 29th August, 2025 for on-premise customers. |
| Managed services | Contact your Adobe Connect Managed Services (ACMS) representative, or private cloud provider, to schedule an upgrade. |
What's new in Adobe Connect 12.10
AI-Based Blog Generation
Adobe Connect 12.10 introduces a powerful new feature that lets hosts and marketers automatically generate on-brand blog content from their webinars. Using generative AI, the system transforms session transcripts and shared presentations into polished blog drafts—ready for distribution.
- Supports customization of tone, length, SEO keywords, and intent (e.g., lead generation, product showcase)
- Admins can define brand personas, including voice, values, messaging, and customer profiles
- Hosts can export generated blogs in PDF or RTF format for easy publishing across platforms
- Designed to help marketers extend content value, improve consistency, and reduce manual content creation
Simulated Live Webinars
Deliver pre-recorded video with live engagement tools—ideal for scaling webinars with consistent quality.
New room type with customizable Lobby, Playback, and Outro layouts
Automated session flow with playback controls
Real-time engagement via chat, polls, Q&A and other pods alongside video
Redesigned Room Top Bar
The top bar has been restructured to improve usability during live sessions and reduce the learning curve for new hosts.
Speaker, Mic, and Camera controls moved to the left for quicker access
Clearer labels and more intuitive icons added across menus
Cleaner visibility: Fullscreen now browser-only; notifications shown only when active
- The mic icon will not animate to show audio capture in unmuted state. Instead the activity ticker will continuously indicate if there are active speakers in the room and this can be used to affirm if one is audible to others.
- The Connection health icon has been removed as it was not used.
Screen Share from Top Bar
A new “Share” button makes screen sharing easier and faster for Hosts, Presenters, and enhanced-rights Participants.
Automatically selects or adds the best Share Pod based on room layout
Reduces steps to start sharing, even in time-critical sessions
Learn Hub for Hosts
A host-only in-room learning tool offering video tutorials to help you build better sessions, faster.
Bite-sized tutorials play privately inside the room
Searchable by topic, always version-specific to your room
Hosts can keep interacting with the room while watching
Adobe Connect Help Assistant (Beta)
An AI-powered conversational tool designed to help hosts quickly find answers to their Adobe Connect questions. Powered by Adobe Connect's publicly available Help Guide and Knowledge Base articles, the Help Assistant delivers helpful, real-time responses on Connect features, tools, and workflows, enabling hosts to get instant guidance while managing their sessions.
Privacy:
- The assistant does not access any user content, uploaded materials, in-room interactions, or Personally Identifiable Information (PII).
- Prompts and conversations are private and not shared across users or customers.
- Each host must accept the Adobe Generative AI User Guidelines upon first usage of the feature.
Access Controls:
- Account administrators can enable or disable the Help Assistant via Connect Central compliance settings. The option will be enabled by default.
- Only users joining with Host role (registered hosts of the room) can access the assistant. If a host is demoted, they retain access; however, presenters or participants do not gain access during the session (even when promoted)
Enhanced Room Search
Room Search now helps you find more than just settings—it's a discovery tool for support and learning too.
Includes Learn Hub videos in search results
Query the AI Help Assistant directly (if enabled)
Updated UI for better readability
Guided Interface Tour for Hosts
A built-in tour using coachmarks to onboard new hosts quickly and effectively.
Auto-launches on first room entry for new hosts
Highlights key areas like Pods, Layouts, Search, and Learn Hub
Can be replayed anytime via Learn Hub
Themes: Multi-Branding & Customization Profiles
Support for multiple branding themes across departments or session types.
Admins can create/manage themes with custom logos, colors, and video backgrounds
Hosts can choose themes during room creation or update them later from the room information page (Room top bar -> More menu -> View room information)
Existing branding is preserved with auto-created themes during upgrade
Attendee Tagging in Chat
Improves communication in busy sessions by allowing targeted chat mentions.
@Tag attendees in chat with visual highlights and notifications
Host-controlled feature; backstage tagging visible only to Hosts/Presenters
Miscellaneous changes and fixes
Share Pod Enhancements
- Looping support added for MP4 and MP3 files in Share Pod. Enabled by selecting ‘Loop playback’ option from the share pod’s options menu.
- Animated GIFs in PowerPoint files are now supported.
- Font Size and color of PPTX Notes has been updated to better accessibility.
- Users will see a toast alert if a PPTX file upload fails because the file name contains special characters.
Video Pod Enhancements
- The pop-out video window will remember its last position across sessions.
- Virtual backgrounds remain static and no longer flip when camera mirroring is enabled.
- The mobile app will include a video mirror toggle for front-facing cameras.
Event and Seminar Enhancements
- The broadcast start countdown timer will be visible to all Hosts and Presenters.
- Seminar sessions can be scheduled with just 15 minutes of lead time.
- The Events module will support up to 8 custom email triggers (applicable to newly created events).
User Interface & Accessibility
- The “[Name] is speaking” activity ticker in the room top bar will remain visible as long as the person is actively speaking.
- To boost keyboard accessibility, we’ve removed all positive tabindex values. The browser will now determines focus order directly from the DOM, proceeding left-to-right and top-to-bottom.
- The only exception is how focus moves between pods in a layout or in Backstage. Because hosts can freely reposition pods, reshuffling the entire DOM each time would hurt performance. Inside each pod, focus will follow its natural left-to-right, top-to-bottom sequence.
- Continued improvements to the mobile browser experience, ensuring smoother access and interaction on mobile web.
Connect Central Enhancements
- Recording view counts will be displayed directly within the recordings widget within the Connect Central homepage.
Others
- Breakouts with mixed audio conferences (VOIP + Telephony users) are now supported with the Conference America adaptor.
- Third party library updates:
- Tomcat will be updated to ver 9.0.105
For more information on the new features and enhancements in Adobe Connect 12.10, see What's New in Adobe Connect.
System requirements
For the latest system requirements, see the Adobe Connect Technical Specifications page.
Upgrade paths for on-premise deployments
Here are the prerequisites for this release:
- From Adobe Connect 9.x, upgrade to Adobe Connect 12.9 before applying this patch
- From Adobe Connect 10.x, upgrade to Adobe Connect 12.9 before applying this patch
- From Adobe Connect 11.x, upgrade to Adobe Connect 12.9 before applying this patch
- From Adobe Connect 12.x, upgrade to Adobe Connect 12.9 before applying this patch
Issues resolved in server version 12.10
Issue Tracking Number |
Issue Description |
|---|---|
| 4134668, 4163522 | Fixed an issue that distorted slide text when animations were applied. |
| 4155875 | Fixed mismatched file names between downloaded recordings and their transcripts. |
| 4156363 | Fixed incorrect rendering of text-based graphic elements in PPTX slide footers. |
| 4157526 | Fixed microphones being muted upon entering breakout rooms even when unmuted in the main room. |
| 4158413 | Fixed PPTX uploads that failed when the deck contained empty comments. |
| 4158774 | Security change: the Files pod now blocks uploads of .py and .sh files. |
| 4158813, 4162692 | Improved quiz handling - any open quiz now closes automatically at session end so reports are available in Central immediately. |
| 4159609 | Fixed annotations on PPTX and PDF files disappearing after returning from breakout rooms. |
| 4161829 | Fixed JPEG background fills in PPTX slides not rendering as expected. |
| 4162093 | Fixed video feeds getting stuck on a spinning wheel for some hosts. |
| 4162337 | Fixed long load times for PPTX files containing pre-escaped characters in slide text. |
| 4162778 | Fixed recordings that failed to save if the session timed out while editing. |
| 4162788 | Fixed a one-day offset in the selected date range on the Connect Central search results page. |
| 4163109 | Fixed the Attendees pod resetting its sort order when a search was initiated. |
| 4163480 | Fixed “Request not processed” errors when opening certain Quiz Reports (“By Question” or “Leaderboard”) in Virtual Classrooms. |
| 4163481 | Fixed Burst Pack usage reports that were not updating. |
| 4163511 | Fixed embedded videos in PPTX files shifting position during playback. |
| 4163527 | Fixed incorrect attendance duration for participants who joined and left multiple times. |
| 4163566 | Fixed Enhanced A/V being shown as disabled on Seminar Room info pages when it was actually enabled. |
| 4163652, 4164584 | Fixed the session dashboard not appearing for some meetings. |
| 4163696 | Fixed excessive delays when using the Fade slide transition. |
| 4163697 | Fixed the “Add new custom pod” option remaining available in a room after admins disabled custom pods in compliance settings. |
| 4163950 | Change: the “Rejoin” button is now removed from the room-exit screen for events and seminars, preventing participants from re-entering after a session ends. |
| 4164071 | Fixed GIFT quiz imports that failed when all multiple-choice options were marked correct. |
| 4164101, 4164141 | Fixed gaps in some recordings that resulted in missing chunks of content. |
| 4164273 | Fixed “Maximize for All” failing when certain PPTX transitions were used. |
| 4164436 | Fixed multiple dial-out calls being placed simultaneously for some telephony users. |
| 4164496 | Fixed blank ICS calendar files downloaded from the event information page (email attachments were already correct). |
| 4164652 | Enhancement: users now see a toast alert if a PPTX upload fails because the file name contains special characters. |
| 4165067 | Fixed issues with SSO-based logins. |
| 4165530 | Fixed email delivery of Q&A transcripts failing when the entered address had a trailing space. |
Client |
Criteria | Description |
|---|---|---|
| Rooms (Browser & Desktop) | 1.3.1 Info and Relationships (Level A) | Added group labels for answer option in the Quiz pod so screen readers can announce question group clearly. |
| Rooms (Browser & Desktop) | 1.3.2 Meaningful Sequence (Level A), 2.4.3 (Focus Order) | Standardized keyboard focus to flow left-to-right, top-to-bottom; pod-to-pod order may vary only when hosts reposition or add pods. |
| Rooms (Browser & Desktop) | 1.4.11 Non-text Contrast (Level AA) | Updated the tick-mark color for answered questions in the Q&A pod to meet the 3 : 1 contrast ratio. |
| Rooms (Browser & Desktop) | 2.1.1 Keyboard (Level A) | Made the info icon beside “Enable other closed captions” (Closed Caption Preferences) reachable by keyboard. |
| Rooms (Browser & Desktop) | 2.1.1 Keyboard (Level A) | Enabled keyboard access to the “Change room background” option in General Preferences. |
| Rooms (Browser & Desktop) | 2.1.1 Keyboard (Level A) | Set a consistent keyboard focus path: Top bar → Pods in the layout → Pods in Backstage → Layouts panel. |
| Rooms (Browser & Desktop) | 2.1.1 Keyboard (Level A) | Private chat tabs can be closed using the delete key with the tab in focus. |
| Rooms (Browser & Desktop) | 2.4.7 Focus Visible (Level AA) | Tabs within side navigations available in Preferences and Document share dialogs will display a visible focus border. |
| Rooms (Browser & Desktop) | 3.2.2 On Input (Level A) | Prevented focus from jumping or activating the camera when the disabled Edit Background button is selected on the desktop app’s entry screen. |
| Rooms (Browser & Desktop) | 4.1.2 (Name, Role, Value | Enhanced pod title-bar announcements: buttons are now read as “Pod Title – Pod Type – Button Function.” |
| Rooms (Browser & Desktop) | 4.1.2 (Name, Role, Value), 2.4.6 (Headings and Labels) | Separated the editable pod title and the pod-switcher button into distinct focusable elements to reduce ambiguity. |
| Rooms (Browser & Desktop) | 4.1.2 Name, Role, Value (Level A) | Removed duplicate announcements when cycling through quiz answer choices. |
| Rooms (Browser & Desktop) | 4.1.2 Name, Role, Value (Level A) | Announce the selected state of Fit Width and Fit Page when sharing PDFs in the Share pod. |
| Rooms (Browser & Desktop) | 4.1.2 Name, Role, Value (Level A) | Provided descriptive aria-labels for closed-caption color choices. |
| Rooms (Browser & Desktop) | 4.1.2 Name, Role, Value (Level A) | Announce the selected quiz–time-limit option correctly. |
| Rooms (Browser & Desktop) | 4.1.2 Name, Role, Value (Level A) | Fixed role accordions in the Attendees pod so count of attendees is announced with context (e.g., “Participant count 20” instead of "Participants (20)"). |
| Rooms (Browser & Desktop) | 4.1.2 Name, Role, Value (Level A) | Reduced verbosity for layout buttons; shortcut details are spoken only for the first layout. |
| Rooms (Browser & Desktop) | 4.1.2 Name, Role, Value (Level A) | Ensured the delete-pod confirmation modal in Manage Pods is read by screen readers. |
| Rooms (Browser & Desktop) | 4.1.2 Name, Role, Value (Level A) | Made state changes for Record and Playback in the Test Microphone dialog fully descriptive. |
| Connect Central (Browser) | 2.1.1 Keyboard (Level A) | The date-range selector on the Connect Central search page is now accessbile via keyboard |
| Connect Central (Browser) | 2.4.4 Link Purpose (In Context) (Level A) | Improved aria-labels for “Learn more” links on the new meeting-room creation page. |
| Connect Central (Browser) | 2.4.6 Headings and Labels (Level AA) | The audio conferencing input form fields in new room creation pages have been updated to indicate mandatory fields and announce any error messages |
| Connect Central (Browser) | 2.4.6 Headings and Labels (Level AA) | Enhanced aria-labels for buttons that configure dial-in steps on the Audio Provider setup page. |
| Connect Central (Browser) | 2.4.6 Headings and Labels (Level AA) | Added clear instructions for input fields on new content-upload pages so screen readers announce them. |
| Recording player | 3.3.2 Labels or Instructions (Level A) | Clarified the download button’s aria-label in recording playback. |
- By default, VoiceOver’s verbosity settings suppress system alerts—such as toast messages, notifications, and other aria-live updates. If you rely on these announcements, enable system messages and aria-live regions from Voiceover settings.
