Select the sidebar icon on the upper left. In the File menu, select Quit Creative Cloud.
Last updated on
Sep. 18, 2024
Creative Cloud desktop app does not sync files
Note:
Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).
When you try to turn on file syncing in the Creative Cloud desktop app, a spinning wheel is briefly displayed and then the Start Syncing button is displayed again. Files are not synced. Attempting to repeat the process results in the same behavior.
Solution: Delete options.tix file
Note:
If you are able to sync some files but not others, see Error: "Unable to sync files".
This issue occurs if the path to the local folder is missing from the cloud sync settings file (options.tix) in the Adobe Content Synchronizer (previously called CoreSync) data directory. To resolve the issue, delete the options.tix file. Follow these steps for your operating system.
Windows
-
The Creative Cloud app closes.
The Creative Cloud app closes. -
Go to the Start menu, type cmd in the search box, and press Enter.
This opens the command prompt.
-
Run the following command in the command prompt:
del %APPDATA%\Adobe\CoreSync\options.tix
This deletes the Options.tix file.
-
Open the Creative Cloud desktop app and start syncing.
-
Select the Account icon in the upper right, and then select Preferences.
The Preferences window opens.
The Preferences window opens. -
Do one of the following depending on your version of the Creative Cloud desktop app:
- In the left pane, select Syncing, then select Resume Syncing.
- Select Resume File Syncing.
macOS
-
In the Creative Cloud menu, select Quit Creative Cloud.
The Creative Cloud Desktop app closes.
The Creative Cloud Desktop app closes. -
Select the Launchpad icon in the Dock, type Terminal in the search field, then select Terminal.
-
In Terminal, run the following command:
rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix
This deletes the Options.tix file.
-
Open the Creative Cloud desktop app.
-
Select the Account icon in the upper right, and then select Preferences.
The Preferences window opens.
The Preferences window opens. -
Do one of the following depending on your version of the Creative Cloud desktop app:
- In the left pane, select Syncing, then select Resume Syncing.
- Select Resume File Syncing.
