Click Retry at the lower-right of the error message dialog. If you still get the same error message, follow the steps below.
Last updated on
Dec 27, 2022
Issue
When you try to launch an Adobe app, you get the following error message:
Activation Failed. We are unable to activate <product name>. Please check your internet connection settings and try again. If this problem persists please contact Customer Support, 194:6
Solution
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Sign in to your Adobe account with your Adobe ID (usually your email) and password.
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In the Plans section, click Manage plan.
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In the Activated devices section (toward the bottom of the page), deactivate the device.
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Launch the Adobe app and sign in with your Adobe ID.
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online