Assign users to Firefly Creative Production

Learn how system administrators can manage user access to Firefly Creative Production in the Adobe Admin Console.

Firefly Creative Production is a new product entitlement that is automatically included with Firefly Services but is also available as a standalone product. Access is managed by Admin Console administrators and is granted differently if customers have entitlement to Firefly Services versus having entitlement to only Firefly Creative Production.

Firefly Services customers

Admins can give Firefly Creative Production access to new and existing users simply by granting entitlement to Firefly Services, and an Adobe storage plan (For example, Creative Cloud for Enterprise V4/4+ or Express). Users without both entitlements will receive an error message when attempting to log in to Firefly Creative Production.

  1. Go to the Users page in the Admin Console.

  2. Select Add users to add a new user, or choose an existing user’s name to update their details. To add a user, enter the user's email address and, optionally, their first and last names.

    Select products page with Firefly Services and a plan with storage selected.
    Enter the user details.

  3. Assign the user to Firefly Services and an Adobe storage plan.  If the user has an existing entitlement to a storage plan, administrators only need to assign users to Firefly Services.

    Select products page with Firefly Services and a plan with storage selected.
    Available products can be assigned to users.

  4. Select Apply.

  5. Select Save.

Firefly Creative Production-only customers

For customers who bought Firefly Creative Production as a standalone product, the product appears as its own card on the Admin Console. Admins can give new and existing users access to Firefly Creative Production and a storage plan, if they don’t already have one. Firefly Creative Production requires user entitlement for both Firefly Creative Production and an Adobe product that carries storage (For example, Creative Cloud for Enterprise V4/4+ or Express). Users without both will receive an error message when attempting to log in to Firefly Creative Production.

  1. Sign in to the Admin Console.

  2. Select Firefly Creative Production from the list of products.

    Select product profiles page with the default product profile under FCP selected.
    Assign users with the Firefly Creative Production product profile.

  3. Select Users to add or edit users.

  4. Select Apply.

  5. Select Save.

Once the end user is granted access by the admin, they’ll receive a welcome email with login instructions and will be able to access Firefly Creative Production

Troubleshooting

To use Firefly Creative Production, users must have access to Firefly Services and an Adobe storage plan. Users attempting to log in without the necessary entitlements will encounter an error message stating, "Can't access."

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