Sign in to your Adobe account.
Last updated on
17 July 2025
Try these solutions if you received a payment reminder from Adobe even though you've already paid for your membership.
Your Adobe account doesn’t match the email address where you received the notification
You might be signed in with a different Adobe ID than the one associated with your active subscription or payment reminder. Follow these steps to verify your account and switch to the correct Adobe ID:
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Select Plans and payment > Plans.
Navigate to the Plans and payment section to view current subscription details, included apps, and manage billing and payment information. Navigate to the Plans and payment section to view current subscription details, included apps, and manage billing and payment information. -
Check the email address shown in the profile section of your account.
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If it doesn’t match the email that received the reminder, sign out and sign in with the email address that received the reminder.
You have more than one subscription
Payment reminders are sent separately for each Adobe subscription. You may have missed a payment for one while others remain active. Follow these steps to resolve the issue:
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Sign in to your Adobe account.
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Select Plans and payment > Plans.
Navigate to the Plans and payment section to view current subscription details, included apps, and manage billing and payment information. Navigate to the Plans and payment section to view current subscription details, included apps, and manage billing and payment information. -
Check your plans to see if any of them have pending payments.
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If you find a plan with a pending payment, select Edit billing and payment and follow the on-screen instructions to complete the payment.
Note
If you have subscriptions on different Adobe accounts (usually linked to different email addresses), you might have received a payment reminder for a subscription on another account. Ensure that you are signed in with the correct Adobe ID.
You have the same email associated with multiple profiles
If you have both individual and business plans under the same email address, Adobe creates separate profiles to manage each type of plan. Follow these steps to access the correct profile:
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Sign in to your Adobe account.
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If prompted, select the appropriate profile from the profile switcher:
- Your Personal Profile will correspond to your individual plan (such as a Creative Cloud for individuals).
- Your Business Profile will correspond to entitlements provided to you by an organization (such as Creative Cloud for teams or Creative Cloud for enterprise).
Select the appropriate profile type to access the correct subscription. Select the appropriate profile type to access the correct subscription. -
If you are already signed in, select the Account icon in the upper right, and then choose Switch profile.
Switch between personal and business profiles to access subscriptions linked to another profile type. Switch between personal and business profiles to access subscriptions linked to another profile type. -
Select Account and Security > Account to check which plans are linked to each profile.
Your free trial may have automatically converted to a paid subscription
Adobe free trials automatically convert to paid subscriptions at the end of the trial period unless cancelled before the trial ends. So, it’s possible that your free trial got converted to a paid subscription. Follow these steps to manage your subscription:
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Sign in to your Adobe account.
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Select Plans and payment > Plans tab to check for any active subscriptions that were previously listed as trials.
Navigate to the Plans and payment section to view current subscription details, included apps, and manage billing and payment information. Navigate to the Plans and payment section to view current subscription details, included apps, and manage billing and payment information. -
Check the conversion date to see if it aligns with the payment reminder you received.
Your recent payment may have failed or was missed
If your subscription appears inactive or you’re seeing payment issues, it’s possible that your recent payment didn’t go through. Payment failures can happen due to expired cards, insufficient funds, or bank declines. Learn how to fix a failed or missed payment.
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Sign in to your Adobe account.
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Go to Plans and payment > Orders and invoices to verify your payment status.
Select Orders and invoices to access your order history and invoices. Select Orders and invoices to access your order history and invoices. -
Check all listed plans to see if any of them have pending payments.
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If you find a plan with a pending payment, select Edit billing and payment and follow the on-screen instructions to complete the payment.
Your credit card details may have changed
If your credit card’s expiration date, billing address, or other details have changed recently, your payment may have failed. Follow these steps to update your billing information and restore your subscription:
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Sign in to your Adobe account.
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Go to Plans and payment > Orders to view your current subscription and payment status.
Select Plans from the Plans and payment dropdown menu to view your current Adobe subscription plan. Select Plans from the Plans and payment dropdown menu to view your current Adobe subscription plan. -
If you see a billing issue notification, select Edit billing and payment to add a new card or update your existing card details.
Your payment may still be processing
After purchasing a subscription, it may take some time for your payment to be verified and the subscription to appear in your account. Follow these steps to confirm the status:
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Check the time you made your payment. Payment processing typically takes 24-48 hours to complete.
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Wait at least 24 hours for your payment to be processed and subscription to reflect in your account.
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If your subscription doesn’t appear after 24 hours, contact Adobe Support for further assistance.
