Adobe Connect Learn & Support

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Troubleshooting & help

Find answers to capabilities and limitations of Adobe Connect for mobile.

Use the Connection Test utility to troubleshoot connection problems. Inside the meeting room, choose Help > Troubleshooting to run the test. For more information on connection problems, see Troubleshoot connectivity | Adobe Connect.

Check out the list of available training events and register for the one relevant to you.

The application for desktop is required for screen sharing, recording conversion, and file sharing. See application for desktop.

Flash is not enabled in browsers by default or there can be sandboxing issues. To attend a meeting in a browser, see Attend meetings in browsers.

You create a meeting room in Adobe Connect Central.

Yes. You can try Adobe Connect before you commit to a subscription. If you have been invited to an Adobe Connect meeting, you don't need a trial account. Simply click the meeting link you received.

Yes. Users are encouraged to install the application in advance and run pre-meeting diagnostic test for a smooth meeting experience. Learn more about the application for desktop.

Yes. You have several options for controlling who can join your meeting. From inside your Adobe Connect meeting room, choose Meeting > Manage Access and Entry, and then choose one of the options from the submenu. You can also manage meeting participants from Adobe Connect Central.

Learn how to get started administering Adobe Connect accounts.

Learn how to determine the room capacity of Adobe Connect rooms. For more details on licensing, view Adobe Connect licensing.

You have several options for recording Adobe Connect meetings. Learn more about recording a meeting and editing the recording.

Yes. Choose Pods > Video Telephony, and then click Open Stream. Learn more about setting up video in meetings.

Click the microphone button on the menu bar to toggle your microphone on and off. Or, choose Mute My Microphone from the menu next to the microphone button. Learn more about audio in meetings.

Meeting recordings are created in Flash, which is not supported on many mobile devices. Learn how to convert a meeting recording to MP4 format, so it can be replayed on a mobile device.

When you record a meeting, the recording is assigned a unique URL and is stored on the Recordings tab for the meeting room in Connect Central. Learn how to play back a recorded meeting and how to share a recording with others.

For more information, see Firewall and Proxy Server Configuration for Adobe Connect 12.

Find answers to many Adobe Connect On-Premise issues.

Yes. Learn how to integrate Adobe Captivate and Adobe Connect to use Adobe Connect as your Learning Management System (LMS).

Learn how to use the Event wizard to create an event or use the Seminar wizard to create a seminar.

Learn how to manage meetings, manage uploaded content, generate usage reports, and administer accounts.

If you get an invalid user or password error, you can easily reset your password by clicking the Forgot Your Password link.

You can update your credit card and other billing information from your Manage Subscription page. Go to the Adobe Connect online store, and then enter your order number and order password to access your account.

When your trial expires, sign up for a monthly or annual subscription to retain your meeting room. For more information, see the Adobe Connect FAQ.

In Adobe Connect Central, choose Administration > Service Plan > Change Service Plan > Cancel Your Plan. You can also cancel your subscription from the Adobe Connect online store. Simply enter your order number and order password to access your account. Get more information about managing your Adobe Connect account in the Adobe Connect FAQ.

To move from old licenses to new licenses in Adobe Connect, view Mapping from Old to New Adobe Connect licenses.

docker.errors.DockerException: Error while fetching server API version: ('Connection aborted.', FileNotFoundError(2, 'No such file or directory'))

This error message displays when Podman isn't installed properly, or the user has logged in using the root user (sudo su). Follow the steps below:

Remove Podman, sudo yum remove podman-remote.
Log out of the current user and log in again.
Run, ./external/install.sh.

Note: Do not change the user to root ("sudo su" or any other related command) or use sudo while running the script.

The media server needs 1 :1 NAT, which means any traffic egress and ingress for the media server for the internet needs to use the public IP. The media server auto-discovers its public IP to use the STUN protocol, once you have configured 1:1 NAT for the media server on your router or firewall. Please go to the admin interface of the WebRTC gateway and make sure that the mediaver can detect its public IP address.

https://adminwebrtc.yourdomain.com/admin/#/servers

Media Server is not reachable from Clients even after 1:1 NAT working fine

The WebRTC Client uses ICE and tries to establish an audio-video stream with the media server in the order below:

UDP in port range 35000 to 65535
TCP over port 3478

TLS over port 443
C12 WebRTC based Client will try all options (TCP and UDP) , before it switches to TLS over port 443

Connect 12 is by default designed with the assumption that CPS and WebRTC and New Connect Cluster (aka NCC) are in the same VLAN/VPC or broadcast domain. In case you've them in different networks, ensure that you've proper layer three routing between CPS and NCC/WebRTC to have network connectivity in both directions.

To check the network connectivity between CPS and NCC, use CURL and Telnet.

CPS and NCC connectivity work over HTTPS only.

The error below appears in the FMGW container logs. The second Redis instance is set to run as a replica.

ERROR [FM.LiveSwitch.Signalling.Server.IdleThread][-] 2022-07-21T12:46:29.439Z Unexpected error in idle thread.
StackExchange.Redis.RedisServerException: READONLY You can't write against a read only replica.

Solution:

Open the configuration file corresponding to the Redis service and modify the value of the attribute "slave-read-only" to “no”.

As a workaround, follow the steps below: