The Acrobat Sign Smart Chatbot connects you to answers or live help—right inside Acrobat Sign—so you can get unstuck faster and send documents with confidence.
The Acrobat Sign Chatbot assistant is a built-in help feature designed for account admins and end users of Acrobat Sign on VIP and VIPMP plans. Whether you're trying to add users, check usage, or figure out settings, the assistant helps you find what you need, without leaving the app.
This AI-powered feature understands natural language, so you can ask questions like "How do I replace a signer?" or "Where do I find my audit trail?" It offers step-by-step guidance and provides links to support articles.
The assistant is currently in development and will continue to evolve to include more features, such as deeper personalization, API help, and guided walk-throughs.
Benefits of the new chatbot
- Save time: No more switching between browser tabs or hunting through documentation.
- Boost adoption: Makes onboarding and training easier for your teams.
- Improve accuracy: Get AI-generated answers based on trusted Adobe HelpX content.
Configuration
Availability:
- Acrobat Standard and Acrobat Pro: Not Configurable
- Acrobat Sign Solutions: Supported; VIP/VIPMP Licensed accounts only
- Acrobat Sign for Government: Not Supported
Configuration scope:
Administrators can enable this feature at the account and group levels.
Access this feature by navigating the administrator's configuration menu to Global Settings > Chatbot
How it's used
Select the Get Help button (at the top of every page) to open the Adobe Virtual Assistant.
Type your question in natural language—for example:
- "Add a user."
- "Create an integration key."
- "Check transaction usage."
The assistant will:
- Suggest articles or videos from HelpX
- Offer direct answers pulled from Adobe's documentation
- Provide shortcuts like Take me there to deep link into specific Acrobat Sign pages
Select the Maximize icon in the header bar to expand the viewable area.
What can you ask?
The assistant handles many common requests, including:
- Adding or managing users
- Understanding Salesforce integration steps
- Troubleshooting document sending errors
- Viewing transaction usage or reports
- Accessing audit trails
- Handling signer changes or account delegation
- Creating integration keys or workflows
Limitations
- Some complex scenarios (like API integrations) may still require traditional support workflows.
- The assistant only references official Adobe content—no third-party sites.
- There may occasionally be incomplete results.
Privacy and compliance
Adobe ensures the assistant only uses content hosted on HelpX and other Adobe-owned sites. No customer PII is used in training, and conversations stay within Adobe’s approved compliance framework.
Feedback and future enhancements
This feature is in active development. Future enhancements may include:
- Richer, multi-step walkthroughs
- Integration with API pages and code generators
- Improved routing by persona (developer vs. admin)
- Support for all user roles, not just admins
Have feedback? Use the in-chat prompt to share what worked—or what didn’t.
