Adobe Acrobat Sign data centers

Acrobat Sign is hosted on Amazon Web Services (AWS) and Microsoft Azure in continuously active Availability Zone (AZ) data center configurations. All Acrobat Sign data centers are highly resilient, designed to deliver high availability, and tolerate system or hardware failures with minimal impact. Each data center runs on its own physically distinct and independent infrastructure to help ensure business continuity in case of an outage.  

For shards with primary and secondary data center pairs, Adobe maintains regional disaster recovery plans for Acrobat Sign along with documentation in the form of an annual run book. The annual run book outlines all the steps required to complete a data center failover to the secondary data center or alternate service. Data stored in the primary (active) data center is continuously synchronized with the secondary (passive) data center pair, which is located in a geographically separate region. Additionally, Adobe strives to achieve the following disaster recovery parameters for our customers:

• Recovery point objective (RPO)—Refers to the amount of data that could potentially be lost during disaster recovery. The timeframe is determined by the amount of time between data protection events. The RPO for Acrobat Sign is 2 hours.
• Recovery time objective (RTO)—Relates to potential downtime. The metric refers to the amount of time it could take to recover from a data-loss event and how long it takes to return to service. The RTO for Acrobat Sign is 8 hours.