Launch Photoshop
Last updated on
18 Aug 2021
Typically, a freeze (sometimes referred to as a "freeze," "freezing", "hang", "spinning cursor", or "rainbow wheel") occurs when an application is waiting for a response from the OS or another process.
In the event an Adobe application becomes unresponsive, support or engineering may request Sample Process or Spindump to help in determining the cause.
- Sample Process: Creates a report on a selected process over a period of 3 seconds.
- Spindump: Creates a report for unresponsive apps that were terminated using force quit.
Note:
A freeze and crash are completely different incidents. To report a crash:
Use Activity Monitor to get a Sample Process or Spindump
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Launch Activity Monitor, which can be found in the Utilities folder located inside the main Applications folder.
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In Activity Monitor, make sure that CPU is selected and select "Photoshop" from the list under Process Name:
Note:You can use the search field in the upper right of the Activity Monitor dialog to search for the name "Photoshop" if you have a long list of processes.
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Switch back to Photoshop and repeat your steps until the freeze occurs. While the freeze is occuring in Photoshop, go to back to Activity Monitor, click on the gear and select Sample Process:
Note:You may need to enter your admin username and password.
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After the process is complete a new window opens up to display the diagnostic. Click the "Save..." button in the upper right and save the file to your desktop.
Report a Problem or Contact Support
To share a Sample or Spindump to troubleshoot an issue:
Sample Process or Spindump privacy
The only personal information contained in these diagnostics is the path to the application being sampled.
For further information see Apple's documentation for Run system diagnostics in Activity Monitor on Mac.
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