Update your operating system to work with Adobe apps

Last updated on 1 Nov 2024 | Also applies to All Apps

Adobe products are designed for the latest operating systems and browsers. Learn how to keep your operating system and software up to date.

Alert:

Getting an error even after updating your browser or operating system?

Why did I get a warning to update my operating system or browser?

Adobe products require the latest operating system and browser updates—both for your security and to ensure that Adobe products function as intended. If you are not using the latest operating system or browser, you may see a warning when you try to sign in to Adobe software.

A sign-in prompt with a warning to update Windows

A warning to update Adobe apps, OS and browser

If you see such a warning, ensure that you install the latest updates of the operating system you are using.

If you are a Windows user

Starting August 2020, only Internet Explorer version 11 and later are supported for signing in. Adobe software uses Internet Explorer during the sign-in process. If you are using an older version of Internet Explorer, you need to move to the latest one before July 14, 2021. After this date, you will no longer be able to sign in to your Adobe account, and will be redirected to this page.

Once you install the latest updates to your operating system, a supported version of Internet Explorer is automatically installed.

How to keep your operating system current

Windows	macOS
Windows 8 and 10 Install the latest operating system updates, including Microsoft Edge. For information about updating Windows, see Windows Update: FAQ. Windows XP and 7 Windows XP and 7 are no longer supported by Microsoft or Adobe. We recommend upgrading your operating system.	Install the latest updates for your operating system. For information about updating macOS, see the Apple Software Update site.

Updated your browser or operating system but still see a warning or error?

If you see a warning even after you've updated the browser or operating system, ensure that you’re running the latest versions of your Adobe software.

See the latest versions of Adobe apps available to download and install.
See the latest update of Adobe Acrobat to download and install.

If you are running the latest Adobe software and still see issues, make sure that Internet Explorer 11 is not set to Compatibility Mode, Legacy Emulation Mode or a document mode prior to Internet Explorer 11. Learn more about Internet Explorer Document Modes.

If your organization isn’t able to turn off compatibility mode, you can create a per-product exception using the registry keys below. The example below will force Acrobat into Internet Explorer 11 mode; you can add additional keys for other Adobe products as needed.

Download the file with the registry entries below.

DOWNLOAD

Get file

Right-click and choose Save link As to download the registry settings for Adobe products.

Alternatively, you can create the following Windows registry entries for your specific apps.

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]

"Acrobat.exe"=dword:00002af8

"AASIapp.exe"=dword:00002af8

"AcroLicApp.exe"=dword:00002af8

"AcroRd32.exe"=dword:00002af8

"Adobe Extension Manager CS6.exe"=dword:00002af8

"AdobeCaptivate.exe"=dword:00002af8

"FlashBuilder.exe"=dword:00002af8

"Aero.exe"=dword:00002af8

"AfterFX.exe"=dword:00002af8

"Bridge.exe"=dword:00002af8

"Character Animator.exe"=dword:00002af8

"Dimension.exe"=dword:00002af8

"Fireworks.exe"=dword:00002af8

"Illustrator.exe"=dword:00002af8

"InDesign.exe"=dword:00002af8

"InCopy.exe"=dword:00002af8

"Lightroom.exe"=dword:00002af8

"Adobe Media Encoder.exe"=dword:00002af8

"Muse.exe"=dword:00002af8

"Photoshop.exe"=dword:00002af8

"Adobe Prelude.exe"=dword:00002af8

"Adobe Premiere Pro.exe"=dword:00002af8

"Adobe Premiere Rush.exe"=dword:00002af8

"xd.exe"=dword:00002af8

"Creative Cloud.exe"=dword:00002af8

"Adobe Presenter.exe"=dword:00002af8

"RoboHelp.exe"=dword:00002af8

"FrameMaker.exe"=dword:00002af8

"Fresco.exe"=dword:00002af8

"Adobe Extension Manager CC.exe"=dword:00002af8

"ExtendScript Toolkit.exe"=dword:00002af8

"Scout.exe"=dword:00002af8

"Animate.exe"=dword:00002af8

"Adobe Audition.exe"=dword:00002af8

"Dreamweaver.exe"=dword:00002af8

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION]