Learn how to return your non-subscription Adobe app.
Adobe cannot cancel non-subscription app orders. However, you can request a return for the order.
Check that your app is eligible for return
Any non-subscription app purchased directly from Adobe may be returned within 30 days of receipt.
The following apps are not eligible for return:
- Any Adobe app purchased from any seller other than Adobe may be returned only to the seller, in accordance with that seller's return policy, if any.
- Apps obtained through an employee purchase program.
- Not-for-resale (NFR), pirated, OEM-bundled, trial, or free-of-charge apps.
- Fonts purchased through Adobe Fonts Marketplace.
- Apps purchased from individuals, resellers, or online auction sites (such as eBay or Amazon Marketplace).
- Apps, or versions of apps, that Adobe no longer distributes or supports.
Depending on where you purchased the app, there are different ways to request a return of your non-subscription app.
Adobe accepts returns within 30 days of receipt. It usually takes 2-3 days after you have placed an order for it to be eligible for return.
Return apps with a perpetual license
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Deactivate the app.
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Uninstall the app.
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Reach out to our support team and request a return.
If you purchased directly from Adobe using a bank transfer, you'll have to provide bank details to complete your refund request.
Return apps with a term license
You can also return apps with a term license, such as Acrobat, Premiere Elements, and Photoshop Elements. Follow these steps to request a return:
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Deactivate the app by signing out.
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Uninstall the app.
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Reach out to our support team and request a return.
Understand refund timelines
Adobe processes refunds within 5–7 business days. However, the funds could take longer to show on your account, depending on the payment method used.
A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.
Any Adobe app purchased from any seller other than Adobe may only be returned to the seller from which the app was purchased, in accordance with that seller's return policy, if any.
You can receive a refund for an entire Transactional Licensing Program (TLP) order placed directly with Adobe. To receive the refund, contact Adobe to request the return within 14 days of receiving the product. Adobe must refund the entire order amount and cannot refund any partial amount of the order.
Be ready with the following items when you call Adobe:
- Order number
- Your name
- Your email address
- Your phone number
- Reason for the return
To return the entire TLP order you placed directly with Adobe, contact us by selecting the chat icon on the bottom right of the page.
