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Adobe Acrobat Sign Release Notes

Last updated on Jun. 5, 2025

Adobe Acrobat Sign

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Adobe Acrobat Sign Guide

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Administer

Admin Console Overview
User Management
1. Add, edit, and review active users
2. Create function-focused users
  1. Technical accounts - API driven
  2. Service accounts - Manually driven
3. Review users who haven't completed verification
4. Check for users with provisioning errors
5. Change Name/Email Address
6. Edit a user's group membership
7. Edit a user's group membership through the group interface
8. Promote a user to an admin role
9. User Identity Types and SSO
10. Switch User Identity
11. Authenticate Users with MS Azure
12. Authenticate Users with Google Federation
13. Product Profiles
14. Login Experience
Account/Group Settings
1. Settings Overview
2. Global Settings
  1. Account tier and ID
  2. New Recipient Experience
  3. Self Signing Workflows
  4. Send in Bulk
  5. Web Forms
  6. Custom Send Workflows
  7. Power Automate Workflows
  8. Library Documents
  9. Collect form data with agreements
  10. Limited Document Visibility
  11. Attach a PDF copy of the signed agreement
  12. Include a link in the email
  13. Include an image in the email
  14. Files attached to email will be named as
  15. Attach audit reports to documents
  16. Merge multiple documents into one
  17. Download individual documents
  18. Upload a signed document
  19. Delegation for users in my account
  20. Allow external recipients to delegate
  21. Authority to sign
  22. Authority to send
  23. Power to add Electronic Seals
  24. Set a default time zone
  25. Set a default date format
  26. Users in Multiple Groups (UMG)
    1. Upgrade to use UMG
  27. Group Administrator Permissions
  28. Replace recipient
  29. Audit Report
    1. Overview
    2. Allow unauthenticated access on the transaction verification page
    3. Include reminders
    4. Include view events
    5. Include agreement page/attachment count
  30. Transaction Footer
  31. In Product Messaging and Guidance
  32. Accessible PDFs
  33. New authoring experience
  34. Healthcare customer
3. Account Setup
  1. Add logo
  2. Customize company Hostname/URL
  3. Add company name
  4. Post agreement URL redirect
4. Signature Preferences
  1. Well formatted signatures
  2. Allow recipients to sign by
  3. Signers can change their name
  4. Allow recipients to use their saved signature
  5. Custom Terms of Use and Consumer Disclosure
  6. Navigate recipients through form fields
  7. Restart agreement workflow
  8. Decline to sign
  9. Allow Stamps workflows
  10. Require signers to provide their Title or Company
  11. Allow signers to print and place a written signature
  12. Show messages when e-signing
  13. Require signers to use a mobile device to create their signature
  14. Request IP address from signers
  15. Exclude company name and title from participation stamps
  16. Apply Adaptive Signature Draw scaling
5. Digital Signatures
  1. Overview
  2. Download and sign with Acrobat
  3. Sign with Cloud Signatures
  4. Include metadata for Identity Providers
  5. Restricted Cloud Signatures Providers
6. Electronic Seals
7. Digital Identity
  1. Digital Identity Gateway
  2. Identity Check policy
8. Report Settings
  1. New report experience
  2. Classic report settings
9. Security Settings
  1. Single Sign-on settings
  2. Remember-me settings
  3. Login password policy
  4. Login password strength
  5. Web session duration
  6. PDF encryption type
  7. API
  8. User and group info access
  9. Allowed IP Ranges
  10. Account Sharing
  11. Account sharing permissions
  12. Agreement sharing controls
  13. Signer identity verification
  14. Agreement signing password
  15. Document password strength
  16. Block signers by Geolocation
  17. Phone Authentication
  18. Knowledge-Based Authentication (KBA)
  19. Allow page extraction
  20. Document link expiration
  21. Upload a client certificate for webhooks/callbacks
  22. Timestamp
10. Send Settings
  1. Show Send page after login
  2. Require recipient name when sending
  3. Lock name values for known users
  4. Allowed recipient roles
  5. Allow e-Witnesses
  6. Recipient groups
  7. CCs
  8. Required fields
  9. Attaching documents
  10. Field flattening
  11. Modify Agreements
  12. Agreement name
  13. Languages
  14. Private messages
  15. Allowed signature types
  16. Reminders
  17. Signed document password protection
  18. Send Agreement Notification through
  19. Signer identification options
    1. Overview
    2. Signing password
    3. Knowledge-based authentication
    4. Phone authentication
    5. WhatsApp authentication
    6. One-Time Password via Email
    7. Acrobat Sign authentication
    8. Cloud-based digital signature
    9. Government ID
    10. Signer Identity reports
  20. Content Protection
  21. Enable Notarize transactions
  22. Document Expiration
  23. Preview, position signatures, and add fields
  24. Signing order
  25. Liquid mode
  26. Custom workflow controls
  27. Upload options for the e-sign page
  28. Post-sign confirmation URL redirect
  29. Restrict access to shared agreemets
11. Message Templates
12. Bio-Pharma Settings
  1. Overview
  2. Enforce identity authentication
  3. Signing reasons
13. Workflow Integration
14. Notarization Settings
15. Payments Integration
16. Signer Messaging
17. SAML Settings
  1. SAML Configuration
  2. Install Microsoft Active Directory Federation Service
  3. Install Okta
  4. Install OneLogin
  5. Install Oracle Identity Federation
18. Data Governance
19. Time Stamp Settings
20. External Archive
21. Account Languages
22. Email Settings
  1. Email header/footer images
  2. Permit individual user email footers
  3. Customize the Signature Requested email
  4. Customize the To and CC fields
  5. Enable Linkless Notifications
  6. Customize email templates
23. Migrating from echosign.com to adobesign.com
24. Configure Options for Recipients
Guidance for regulatory requirements
1. Accessibility
2. HIPAA
3. GDPR
4. 21 CFR part 11 and EudraLex Annex 11
5. Healthcare customers
6. IVES support
7. "Vaulting" agreements
8. EU/UK considerations
Download Agreements in Bulk
Claim your domain
Report Abuse links
System Requirements and Limitations
1. System requirements
2. Transaction limits

Send, Sign, and Manage Agreements

Recipient Options
1. Cancel an email reminder
2. Options on the e-signing page
Send Agreements
1. Send (Compose) page
  1. Overview of landmarks and features
  2. Group selector
  3. Adding files and templates
  4. Agreement name
  5. Global Message
  6. Completion Deadline
  7. Reminders
  8. Password protect the PDF
  9. Signature type
  10. Locale for the recipient
  11. Recipient signature order/flow
  12. Recipient roles
  13. Recipient authentication
  14. Private message for the recipient
  15. Recipient agreement access
  16. CC'd parties
  17. Identity check
2. Send an agreement only to yourself
3. Send an agreement to others
4. Written Signatures
5. Recipient signing order
6. Send in Bulk
Authoring fields into documents
1. In-app authoring environment
2. Create forms with text tags
3. Create forms using Acrobat (AcroForms)
  1. AcroForm creation
  2. Creating accessible PDFs
4. Fields
  1. Field types
    1. Common field types
    2. E-signature fields
    3. Initials field
    4. Recipient name field
    5. Recipient email field
    6. Date of signing field
    7. Text field
    8. Date field
    9. Number field
    10. Checkbox
    11. Radio button
    12. Drop-down menu
    13. Link overlay
    14. Payment field
    15. Attachments
    16. Participation stamp
    17. Transaction number
    18. Image
    19. Company
    20. Title
    21. Stamp
  2. Field content appearance
  3. Field validations
  4. Masked fields values
  5. Setting show/hide conditions
  6. Calculated fields
5. Authoring FAQ
Sign Agreements
Manage Agreements
Audit Report
Reporting and Data exports
1. Overview
2. Grant users access to reporting
3. Report charts
4. Data Exports
5. Rename a report/export
6. Duplicate a report/export
7. Schedule a report/export
8. Delete a report/export
9. Check Transaction Usage

Advanced Agreement Capabilities and Workflows

Webforms
Reusable Templates (Library templates)
Transfer ownership of web forms and library templates
Power Automate Workflows
1. Overview of the Power Automate integration and included entitlements
2. Enable the Power Automate integration
3. In-Context Actions on the Manage page
4. Track Power Automate usage
5. Create a new flow (Examples)
6. Triggers used for flows
7. Importing flows from outside Acrobat Sign
8. Manage flows
9. Edit flows
10. Share flows
11. Disable or Enable flows
12. Delete flows
13. Useful Templates
  1. Administrator only
  2. Agreement archival
    1. Save your completed documents to SharePoint
    2. Save your completed documents to One Drive for Business
    3. Save your completed documents to Google Drive
    4. Save your completed documents to DropBox
    5. Save your completed documents to Box
  3. Webform agreement archival
    1. Save completed web form documents to SharePoint Library
    2. Save completed web form documents to OneDrive for Business
    3. Save completed documents to Google Drive
    4. Save completed web form documents to Box
  4. Agreement data extraction
    1. Extract form field data from your signed document and update Excel sheet
  5. Agreement notifications
    1. Send custom email notifications with your agreement contents and signed agreement
    2. Get your Adobe Acrobat Sign notifications in a Teams Channel
    3. Get your Adobe Acrobat Sign notifications in Slack
    4. Get your Adobe Acrobat Sign notifications in Webex
  6. Agreement generation
    1. Generate document from Power App form and Word template, send for signature
    2. Generate agreement from Word template in OneDrive, and get signature
    3. Generate agreement for selected Excel row, send for review and signature
Custom Send workflows
Share users and agreements
1. Share a user
2. Share agreements

Integrate with other products

Acrobat Sign Developer

Support and Troubleshooting

Note:

This document highlights the new features, experience changes, and resolved issues in the customer-facing application for the most recent release.

Developer-centric updates to the API and Webhooks are documented in the Acrobat Sign developer guide.

Not all features/changes are guaranteed to be enabled on the date of the release.

Adobe Acrobat Sign Release 16.0.1

Production deployment: May 20, 2025

GovCloud deployment: May 22, 2025

Improved Functionality

Improve recipient data security by configuring recipients with restricted access - The Restricted Access to Agreements feature enhances privacy by preventing agreements from being attached to a recipient's Acrobat Sign userID (if they have one). When enabled, the Recipient Agreement Access option appears in the Recipient Settings section on the Compose page. Administrators can configure this setting to enable it by default and make it editable by senders.
When a recipient is marked as restricted, they are treated as if they do not have an active Acrobat Sign user account. As a consequence, the agreement does not appear on their Manage page. This prevents accidental data leakage due to group-level sharing relationships.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account and Group
Review the Restricted access to agreements configuration controls >
Updated Request Signature documentation >

API support has been added for the Restricted Access to Agreements feature - Organizations that use the API to compose and send agreements can now use the Restricted Access to Agreements feature as part of their recipient configuration. The API implementation of this feature has one experiential difference with regards to when the document can be accessed if the authentication type is set to "None":
- Within the Acrobat Sign interface, the recipient may not View or Download the agreement until it is signed. Even if no authentication is configured, access to the agreement is disabled by suppressing the View and Download actions.
- When using the API, the agreement may be viewed and downloaded with the token after authentication is passed. In the case where no authentication is configured, the agreement can be viewed or downloaded before it is signed.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account and Group

Expanded Country support for Phone Authentication – Phone Authentication and agreement delivery via SMS now support these additional Countries and Country Phone codes:
- Falkland Islands (Malvinas) (+500)

Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account and Group

Experience Changes

Webform support case submission now requires login for legacy enterprise accounts - Users with legacy enterprise accounts must now sign in with their Acrobat Sign credentials before using the online webform to submit a support case. This authentication step ensures the case is linked to the correct account and routed to the appropriate support team.

Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Enabled by default; Not editable
Review the new process >

REST API/Webhook Updates

API and webhook updates for this release can be found in the Acrobat Sign API documentation.

GET /agreements API Now Served from a Microservice - The GET /agreements endpoint is migrating from the Acrobat Sign core application to a dedicated microservice. As part of this transition, search requests will retrieve data from the search service (secondary storage) instead of the primary database. This change enhances service stability and prevents atypical API calls from affecting the Acrobat Sign experience.
- The maximum page size for the GET /agreements call is now 500 agreements per request. Historically, the search service did not fetch more than 100 agreements per page. If more agreements are required, multiple queries with a narrower scope may be necessary.
- Since searches now occur in secondary storage, minor additional latency may be observed when calling the GET /agreements endpoint.

Update to API throttling - After the May 2025 release, new API throttling rules will be applied:
- When high overall system load is detected, Acrobat Sign will throttle a subset of API requests across the entire system.
- When high-usage customers are identified as contributing to overall system slowness, Acrobat Sign will throttle a subset of API requests specifically for that customer.

When an API request is throttled, it will be rejected with a 429 HTTP status code, along with the following:

Response Body

    {
        "code":"THROTTLING_HIGH_SYSTEM_LOAD",
        "message":"Acrobat Sign system is experiencing high overall load, due to which subset of the requests are being throttled. Please try again in <wait_time_in_seconds> seconds.",
        "retryAfter": <wait_time_in_seconds>
    }

Response Header

        X-Throttling-Reason : "high-system-load"
        Retry-After : <wait_time_in_seconds>

Upon receiving the above response, you can use the Retry-After header or the retryAfter in the response body to determine when to attempt the request again.

Retry Penalty

For all new accounts created after the May 2025 release, a penalty will be applied if the account does not adhere to the specified retry time interval.
If the same request is attempted again within this interval, the request will be throttled again, and the retry time interval will be reset.

Resolved Issues

Issue	Description
4477748	Summary: Users are unable to create OAUTH ACCESS-TOKEN due to a malformed domain in the API call.
4477748	Fix: The domain list for the Swagger controller has been updated.
4480357	Summary: Keyboard handling within the "Start from library" dialog is not working properly when screen readers are running
4480357	Fix: Multiple fixes to screenreader navigation to ensure all pages start are read as expected.
4498103	Summary: Incorrect Role Assignment in Bulk Send Feature. Always assigning a "Signer" role when adding yourself as the last recipient.
4498103	Fix: Removed options for other roles for the sender when they are added to the last participant position as it is intended that the sender will always be a signer.
4501417	Summary: Placing a seal signature field with a field template triggers an error that blocks further authoring.
4501417	Fix: Added code to process text tag "signer1" text tag elements.
4506667	Summary: If a Sender needs a Webform's First signer to verify their email, Webhook notifications are delayed until the first signer verifies the email. If the first signer's email is bounced, the webhook notification is delayed for 2 hrs due to an expectation that the documentsInfo parameter will be filled.
4506667	Fix: If the Sender needs a Webform's First signer to verify email, documentsInfo will not be populated in the webhook notification payload for the Agreement events (until first signer verifies the email). If the first signer's email is bounced, *documentsInfo* will not be populated in the webhook notification payload for the Agreement events.
4511940	Summary: The default font size of a multi-line text field does not adjust to the screen size, so the text is cut off while signing an agreement using a mobile phone.
4511940	Fix: Multi-line text field can no longer override the base class method.
4513457	Summary: Issue with parsing JSON when group name contains double quote character(s) in the group name.
4513457	Fix: Improved parsing code for group names to manage double quotes.
4515610	Summary: Calculated field values are changed when the webform is sent to additional Participants due to how floating-point numbers are handled on the backend and front end.
4515610	Fix: Changing the implementation on the backend to use BigDecimal as the type for numbers
4516504	Summary: When you create a reusable template and use the New Experience view, the checkbox and radio buttons have pink borders instead of black borders due to the color value being truncated.
4516504	Fix: The hex value has been corrected to hold the correct value.
4520149	Summary: Some agreements do not update their status after being signed due to a rare race condition when setting the next_to_sign flag.
4520149	Fix: Additional logging has been added to catch this condition and resolve it before recipients interact with the agreement.
4521246	Summary: Template sharing within multiple groups is not working and throws errors when Advanced Account Sharing is enabled, and the sending process starts from the Home page.
4521246	Fix: The template picker sourced from the Home page has been updated to properly fetch the shared template.