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Creative Cloud

Creative Cloud

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  • Creative Cloud User Guide
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  • Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
    8. Fix errors installing Adobe apps
    9. How and when to use the CC Cleaner tool
    10. Apps available for download
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
    8. Find support for free and discontinued products
    9. Sign in to your Adobe account
    10. Sign in to your company or school account
    11. Understand Creative Cloud subscription terms and refund policies
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Upload your fonts to Creative Cloud
    4. Creative Cloud Market is no longer available
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference
    5. Connect accounts for creative attribution
    1. Creative Cloud User Guide
      1. Common questions | Creative Cloud
      2. Creative Cloud system requirements
      3. Creative Cloud file sync | Known issues
    3. Download, install, set up, and update
      1. Download Creative Cloud apps
      2. Open Creative Cloud apps
      3. Start workspace
      4. Update Creative Cloud apps
      5. Change the language of your Creative Cloud apps
      6. Uninstall the Creative Cloud desktop app
      7. Uninstall or remove Creative Cloud apps
      8. Fix errors installing Adobe apps
      9. How and when to use the CC Cleaner tool
      10. Apps available for download
      1. Convert a Creative Cloud trial to a paid membership
      2. Reset your Adobe password
      3. Change your Adobe plan
      4. Update credit card and billing address
      5. View, download, or email your Adobe invoice
      6. Fix a failed or missed payment
      7. Cancel Adobe trial or subscription
      8. Find support for free and discontinued products
      9. Sign in to your Adobe account
      10. Sign in to your company or school account
      11. Understand Creative Cloud subscription terms and refund policies
      1. Using Adobe Stock in Creative Cloud apps
      2. Using Adobe Fonts in Creative Cloud apps
      3. Upload your fonts to Creative Cloud
      4. Creative Cloud Market is no longer available
      1. What are cloud documents
      2. Cloud documents FAQ
      3. Create or convert files to cloud documents
      4. Set up cloud documents to use offline
      5. Revert to an earlier version of a cloud document
      6. Share your work for commenting
      7. Why can't I see my cloud documents offline?
      8. Creative Cloud Libraries
      9. Collaborate on Creative Cloud Libraries and folders
      10. Collaboration FAQ
      11. Sync your files using cloud storage
      12. Find how much cloud storage you have
      13. Set sync options
      14. Discontinuation of Creative Cloud Synced files
      15. Download Synced files and content
      1. Project overview
      2. Create Projects
      3. Share Projects
      4. Create new folders and libraries
      5. Move folders and libraries
      1. Create groups in libraries
      2. Delete groups in libraries
      3. Delete elements in libraries
      4. Move elements in libraries
      1. Common questions | Mobile apps
      2. Adobe Creative Cloud for mobile
      1. Enterprise Learn and Support
      2. Teams Learn and Support
      3. Quick start guide for team members
      1. Adobe Content Authenticity (Beta)
      2. Inspect tool on Adobe Content Authenticity (Beta)
      3. Adobe Content Authenticity Chrome browser extension
      4. Content Credentials Generative AI training and usage preference
      5. Connect accounts for creative attribution

    Trouble installing or updating your Adobe app? Quickly find solutions to common download, install, or update errors.

    Type the error number or title below to find your error and see common solutions.

    Find your error

    Error code C127: Unable to extract files

    Error code C127: Unable to extract files

    Error code C127 indicates that the installer isn't able to extract the zip file in the adobeTemp folder. This might happen due to a lack of disk space or if the necessary permissions are unavailable. Sometimes, even antivirus software can block the extraction process in the temp directory. 

    Solution

    Try any one of the following solutions based on your operating system.

    Windows

    Note:

    The adobeTemp folder might be hidden depending on your system settings. Learn more about how to view hidden files and folders in Windows.

    1. Navigate to the adobetemp folder located at <Root Drive>\adobeTemp. 

      In the following example, the root drive is the C: drive.

      If the folder doesn't exist, you can also create the folder.

    2. Right-click anywhere on the screen, and then select Properties from the menu.

    3. In the Security tab, ensure that permissions for System and Administrators have Full Control.

    4. Turn off your antivirus software temporarily or allowlist it.

      Note:

      Make sure to enable your antivirus software once you've installed the app.

    5. Try to install the app again.

    You can also free up some space, and select Retry. Learn how to free up storage space in Windows.

    macOS

    Note:

    Open the folder where you want to see the hidden files, and select "Command"+"Shift"+"." keys simultaneously.

    1. Navigate to the adobetemp folder located at /System/Volumes/<Root Drive>/.adobeTemp.

    2. Go to File > Get Info, and then select Sharing & Permissions.

    3. Select system from the Name column. Ensure that it has Read & Write privilege.

    4. Turn off your antivirus software temporarily or allowlist it.

      Note:

      Make sure to enable your antivirus software once you've installed the app.

    5. Try to install the app again.

    You can also free up some space, and select Retry. Learn how to free up storage space in Mac.

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