Resolve trial and license expired errors

Last updated on Aug 18, 2025

Applies to enterprise & teams.

Getting a Try or Buy prompt despite having an active Adobe subscription? Here’s how to resolve license or trial errors quickly.

Note

If you see trial prompts like:

Troubleshooting steps for teams and enterprise users

Try the following steps in order until the issue is fixed.

Launch the Creative Cloud desktop app, select the profile icon in the upper-right corner, and then select Sign Out.
Sign back in with the account or profile associated with your subscription.

If your email address is linked to multiple Adobe plans—for example, a personal plan and a business plan—you might be signed in to the wrong one.

Exit any open Adobe apps showing the error. From the File menu, select Exit.
Open the Creative Cloud desktop app and launch the application from there.

If you use Adobe products through your company, school, or team, ask your admin to confirm you have an active named-user license.
If you’re an admin, sign in to the Adobe Admin Console > Users. Check and assign licenses as needed.

If the error persists, your system may be blocked from connecting to Adobe licensing servers.

Note

If you don't have administrator privileges on your computer, contact your IT Administrator, internal help desk, or technical support team.

a. Check network/firewall settings

Allow all required Adobe endpoints. For a detailed list of network endpoints that you must allow, see Adobe Creative Cloud Network Endpoints.

b. Clean hosts file

Remove any Adobe-related entries that may block license validation (requires admin rights).

c. Refresh saved credentials

For Windows, open Services Manager (press the Start key and type Services). In the list of Services, right-select Credential Manager and Restart.
For macOS, lock and unlock Keychain access. In the Terminal dialog box, enter the following commands:
- Lock: security lock-keychain
- Unlock: security unlock-keychain