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  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
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      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
    10. Set up Frame.io for enterprise
      1. Adobe Admin Console for Frame.io enterprise users
      2. Manage Frame.io account roles
      3. Automate your setup using Frame.io server-to-server support
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Domain Enforcement for restricted authentication
    4. Set up organization via directory trust
    5. Migrate to a new authentication provider 
    6. Asset settings
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    8. IP-based access control
    9. Privacy and security contacts
    10. Console settings
    11. Manage encryption  
  5. Manage users
    1. Overview
    2. Manage administrative roles
    3. Manage user roles
    4. Create custom user roles
    5. Manage Frame.io account roles
    6. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    7. Assign licenses to a Teams user
    8. Manage your team in Creative Cloud desktop app
    9. Add users with matching email domains
    10. Change user's identity type
    11. Manage user groups
    12. Manage directory users
    13. Manage exception list for domain enforcement
    14. Manage developers
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    16. Migrate user management to the Admin Console
    17. Migrate Frame.io user management to the Admin Console
  6. Manage products and entitlements
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      5. Adobe Express Photos FAQs for administrators
      6. Entitle users to train Firefly custom models
      7. Enable Shared Credits for your organization
      8. Review product requests
      9. Manage self-service policies
      10. Manage app integrations
      11. Manage product permissions in the Admin Console  
      12. Single App | Creative Cloud for enterprise
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      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
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    7. Create license assignment reports
    8. Update organization policies
    9. Manage policy templates
    10. Allocate products to child organizations
    11. Execute pending jobs
    12. Download audit logs and export reports
    13. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Manage projects
    3. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    4. Reclaim assets from a user
    5. Student asset migration | EDU only
      1. Student File Transfer admin guide
      2. Student File Transfer FAQ
  9. Manage services
    1. Enable/disable services
    2. Optional services
    3. Enable Shared Credits for your organization
    4. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    5. Custom fonts
    6. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    7. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Manage pre-generated packages
        1. Manage Adobe templates
        2. Manage Single-app packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
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      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Release notes
      2. Use Adobe Remote Update Manager
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
  11. Manage your Teams account
    1. Manage your organization's contracts and agreements
    2. Complimentary membership for team members
    3. Update payment details
    4. Manage invoices
    5. Change contract owner
    6. Change your plan
    7. Change reseller
    8. Cancel your plan
    9. Purchase Request compliance
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Manage enterprise trials and special offers
    4. Complimentary membership for team members
    5. Creative Cloud for enterprise - free membership
    6. Frame.io and Creative Cloud for teams and enterprise plans
    7. Value Incentive Plan (VIP) in China
    8. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Applies to enterprise & teams.

Learn how system administrators and storage administrators can monitor usage, manage user content, and maintain compliance using the Storage tab in the Adobe Admin Console.

Go to the Storage tab in the Adobe Admin Console to start managing your organization’s storage.

Go to the Admin Console

Adobe storage management helps enterprise and teams administrators monitor usage, control storage growth, and maintain compliance across Creative Cloud users. Using the Adobe Admin Console, you can view storage usage, generate storage reports, manage user folders, and take action to reclaim or delete content as needed.

Storage overview

The Storage overview page shows:

  • Total storage allocated to the organization
  • Amount consumed and available balance
  • Top storage consumers, with quota allocated and percentage used
  • A full list of users with individual usage figures

The storage consumption graph breaks usage into three categories:

  • Individual user folders: quota used by all users, active and inactive.
  • Shared storage: quota used by Creative Cloud libraries.
  • Others: quota used by storage reports and ZIP folders. When a user is removed, their content is added to a ZIP folder until you permanently delete it from the Inactive Users tab.

Storage repository

All user-uploaded content is stored in a storage repository owned by the organization. By default, this repository uses the same name as your organization in the Admin Console. When users share libraries across organizations, the repository name helps them identify which organization they’re sharing with.

To make the repository name clearer, update your organization name.

View shared storage

View, search, delete, and view details of shared folders. Shared folders are used to store Creative Cloud libraries, allowing them to be automatically shared with all users within the organization. Creative Cloud Libraries accelerate work by reducing clicks in the creative process, making it easy for designers to use the right assets and for organizations to control the use of assets. Learn more about Creative Cloud Libraries for business.

View details of shared folders

As an administrator, you can view details of shared folders, including information about end users and folder paths in the Asset library.

  1. In the Admin Console, go to Storage > Individual user folders.

  2. Select the View Details   icon for a folder to view its details.

Manage individual user folders

The Individual user folders page includes the Active Users and Inactive Users tabs. The Active Users tab lists the end-user folders currently in the system. The Inactive Users tab lists folders of users who are no longer in the system.

You can view folder details in either category. You can also permanently delete folders of inactive users.

View details of user folders

  1. In the Admin Console, go to Storage > Individual user folders.

  2. Select the Active Users or Inactive Users tab.

  3. Select the View Details   icon for a folder to view its details.

Delete folders of inactive users

You can permanently remove an inactive user folder from the Inactive Users tab. Before permanently deleting a folder, transfer its contents to an active user and verify that the user has successfully claimed them. Once permanently deleted, the content cannot be restored.

  1. Go to Storage > Individual user folders > Inactive users.

  2. To search for a specific user, enter their email address, username, first name, or last name in the search field.

    Note

    Search may return no results if the user's information was deleted from the system, the user was never part of your organization, was a directory user, was removed from the directory or deprovisioned, or has no inactive storage.

  3. Select a folder in the Inactive Users list.

  4. Select Permanently Delete.

  5. Select one of the following options, then select Next:

    • Share content now: Content is packaged as a ZIP file (or multiple ZIPs if over 5 GB), and a download link is sent by email to a user you specify.
    • Share content later: Content stays in the Inactive Users tab until you delete it manually.
    • Permanently delete content: Content is immediately and permanently deleted with no recovery option.
    Image displays the "Remove user" screen with options for removing a user. It shows "Jane Doe" as the user to be removed and provides choices to "Transfer content now", "Transfer content later", or "Permanently delete content".

  6. Select Permanently Delete again to confirm the action.

Set content retention policy for inactive users

You can define how long content from inactive users is retained before it’s permanently deleted. After the retention period ends, the system automatically removes the content to help maintain compliance and free up storage.

  1. On the Individual user folders page, select Retention policy setting.

  2. Select how long to keep inactive user folders.
    Choose Retain permanently to keep folders until you delete them manually, or set a custom duration between 30 days and 10 years.

  3. Select Save.

  4. On the confirmation screen, review the changes and select Confirm.

Any changes to the retention policy are recorded in the audit logs. All system admins and storage admins receive an email notification when a change is made.

What happens when you update the retention period?

The system recalculates deletion dates for all inactive user folders from the date each user was removed. If a folder has already passed its new deletion date, it will be deleted after a 30-day buffer period.

Create storage reports

Storage reports include storage usage data, such as quotas and usage percentages, for the chosen folder type.

Individual folder reports: include storage usage data, such as quotas and usage percentages, for each folder.

Shared folder reports: Includes storage usage data, such as quotas and usage percentages, for shared folders.

To create a storage report:

  1. In the Storage tab, navigate to Storage reports.

  2. Select Create report.

  3. Choose the type of report, Individual folders or Shared folders.

  4. Select Create report.

After the report is ready, you'll receive an email from where you can download the report.

Manage storage admins

The Storage administrator role lets you delegate storage management without granting full System administrator access.

Add storage administrators

  1. In the Admin Console, go to Users > Administrators, then select Add Admin.

  2. Enter the name, email address, or the name of a user group for the user.

  3. Select Next.

  4. On the Add an administrator page, turn on Storage administrator.

    Scroll down the list of admin roles, if required.

  5. Select Save.

If you navigate back Storage > Admins, the newly added storage admin display in list.

Remove storage administrators

When you remove a storage administrator, that user would no longer be able to access Storage tab, unless that user also has System admin privileges.

  1. On the Storage Admins page, select the storage admin to remove from the list.

  2. In the Administrator Rights section, select the More Options     icon and then select Edit admin rights.

  3. On the Edit administrative rights page, turn off Storage administrator.

    Scroll down the list of admin roles, if necessary.

The user can no longer access the Storage tab unless they also have System administrator privileges. Learn more about administrative roles.

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