Adobe Captivate Learn & Support

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Help and subscription

Visit the Adobe Support page, where you can find information about typical software download issues.

Yes! You can download a trial version from the Captivate trial page.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Captivate on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Adobe apps.

Yes. In the Publish dialog box, select a location for the published project. For step-by-step instructions, see Publish a project in Adobe Captivate.

You can add a text content block on a slide and apply various changes to the text. For more information, see Work with text in Adobe Captivate.

You can add closed captions to an audio or video.

Select Captivate Home > New Simulation. For step-by-step instructions on capturing on-screen instructions, see Software simulation in Adobe Captivate.

Sign in to your Adobe account. Under the Password section, select Change for Current Password, and then follow the onscreen instructions.

Forgot your password? Learn how to reset it.

You can update your credit card information from your accounts page on adobe.com. See Payment in the Adobe Store | Online order and payment FAQ.

You can convert a trial version of Captivate to a subscription. Simply choose the subscription option on the Adobe Captivate page. For more information, see Subscription information and pricing in the Captivate FAQ.

You can cancel your subscription by contacting Adobe Support. Once you cancel, you can no longer use the software. For more information, see Subscription information and pricing in the Captivate FAQ.