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Troubleshoot fonts

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Photoshop

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  1. Photoshop User Guide
  2. Introduction to Photoshop
    1. Dream it. Make it.
    2. What's new in Photoshop
    3. Edit your first photo
    4. Create documents
    5. Photoshop | Common Questions
    6. Photoshop system requirements
    7. Get to know Photoshop
    8. Keep Photoshop up to date
  3. Photoshop and other Adobe products and services
    1. Work with Illustrator artwork in Photoshop
    2. Work with Photoshop files in InDesign
    3. Substance 3D Materials for Photoshop
    4. Use the Capture in-app extension in Photoshop
  4. Photoshop on the iPad (not available in mainland China)
    1. Photoshop on the iPad | Common questions
    2. Get to know the workspace
    3. System requirements | Photoshop on the iPad
    4. Create, open, and export documents
    5. Add photos
    6. Work with layers
    7. Draw and paint with brushes
    8. Make selections and add masks
    9. Retouch your composites
    10. Work with adjustment layers
    11. Adjust the tonality of your composite with Curves
    12. Apply transform operations
    13. Crop and rotate your composites
    14. Rotate, pan, zoom, and reset the canvas
    15. Work with Type layers
    16. Work with Photoshop and Lightroom
    17. Get missing fonts in Photoshop on the iPad
    18. Japanese Text in Photoshop on the iPad
    19. Manage app settings
    20. Touch shortcuts and gestures
    21. Keyboard shortcuts
    22. Edit your image size
    23. Livestream as you create in Photoshop on the iPad
    24. Correct imperfections with the Healing Brush
    25. Create brushes in Capture and use them in Photoshop on the iPad
    26. Work with Camera Raw files
    27. Create and work with Smart Objects
    28. Adjust exposure in your images with Dodge and Burn
    29. Auto adjustment commands in Photoshop on the iPad
    30. Smudge areas in your images with Photoshop on the iPad
    31. Saturate or desaturate your images using Sponge tool
    32. Content aware fill for iPad
  5. Photoshop on the web (not available in mainland China)
    1. Common questions
    2. System requirements
    3. Keyboard shortcuts
    4. Supported file types
    5. Introduction to the workspace
    6. Open and work with cloud documents
    7. Generative AI features
    8. Basic concepts of editing
    9. Quick Actions
    10. Work with layers
    11. Retouch images and remove imperfections
    12. Make quick selections
    13. Image improvements with Adjustment Layers
    14. Add a fill layer
    15. Move, transform, and crop images
    16. Draw and paint
    17. Draw and edit Shapes
    18. Work with Type layers
    19. Work with anyone on the web
    20. Manage app settings
    21. Generate Image
    22. Generate Background
    23. Reference Image
  6. Photoshop (beta) (not available in mainland China)
    1. Get started with Creative Cloud Beta apps
    2. Photoshop (beta) on the desktop
    3. Reference Image
  7. Generative AI (not available in mainland China) 
    1. Common questions on generative AI in Photoshop
    2. Generative Fill in Photoshop on the desktop
    3. Generate Image with descriptive text prompts
    4. Generative Expand in Photoshop on the desktop
    5. Replace background with Generate background
    6. Get new variations with Generate Similar
    7. Generative Fill in Photoshop on the iPad
    8. Generative Expand in Photoshop on the iPad
    9. Generative AI features in Photoshop on the web
  8. Content authenticity (not available in mainland China)
    1. Content credentials in Photoshop
    2. Identity and provenance for NFTs
    3. Connect accounts for creative attribution
  9. Cloud documents (not available in mainland China)
    1. Photoshop cloud documents | Common questions
    2. Photoshop cloud documents | Workflow questions
    3. Manage and work with cloud documents in Photoshop
    4. Upgrade cloud storage for Photoshop
    5. Unable to create or save a cloud document
    6. Solve Photoshop cloud document errors
    7. Collect cloud document sync logs
    8. Invite others to edit your cloud documents
    9. Share files and comment in-app
  10. Workspace
    1. Workspace basics
    2. Preferences
    3. Learn faster with the Photoshop Discover Panel
    4. Create documents
    5. Place files
    6. Default keyboard shortcuts
    7. Customize keyboard shortcuts
    8. Tool galleries
    9. Performance preferences
    10. Use tools
    11. Presets
    12. Grid and guides
    13. Touch gestures
    14. Use the Touch Bar with Photoshop
    15. Touch capabilities and customizable workspaces
    16. Technology previews
    17. Metadata and notes
    18. Place Photoshop images in other applications
    19. Rulers
    20. Show or hide non-printing Extras
    21. Specify columns for an image
    22. Undo and history
    23. Panels and menus
    24. Position elements with snapping
    25. Position with the Ruler tool
  11. Web, screen, and app design
    1. Photoshop for design
    2. Artboards
    3. Device Preview
    4. Copy CSS from layers
    5. Slice web pages
    6. HTML options for slices
    7. Modify slice layout
    8. Work with web graphics
    9. Create web photo galleries
  12. Image and color basics
    1. How to resize images
    2. Work with raster and vector images
    3. Image size and resolution
    4. Acquire images from cameras and scanners
    5. Create, open, and import images
    6. View images
    7. Invalid JPEG Marker error | Opening images
    8. Viewing multiple images
    9. Customize color pickers and swatches
    10. High dynamic range images
    11. Match colors in your image
    12. Convert between color modes
    13. Color modes
    14. Erase parts of an image
    15. Blending modes
    16. Choose colors
    17. Customize indexed color tables
    18. Image information
    19. Distort filters are unavailable
    20. About color
    21. Color and monochrome adjustments using channels
    22. Choose colors in the Color and Swatches panels
    23. Sample
    24. Color mode or Image mode
    25. Color cast
    26. Add a conditional mode change to an action
    27. Add swatches from HTML CSS and SVG
    28. Bit depth and preferences
  13. Layers
    1. Layer basics
    2. Nondestructive editing
    3. Create and manage layers and groups
    4. Select, group, and link layers
    5. Place images into frames
    6. Layer opacity and blending
    7. Mask layers
    8. Apply Smart Filters
    9. Layer comps
    10. Move, stack, and lock layers
    11. Mask layers with vector masks
    12. Manage layers and groups
    13. Layer effects and styles
    14. Edit layer masks
    15. Extract assets
    16. Reveal layers with clipping masks
    17. Generate image assets from layers
    18. Work with Smart Objects
    19. Blending modes
    20. Combine multiple images into a group portrait
    21. Combine images with Auto-Blend Layers
    22. Align and distribute layers
    23. Copy CSS from layers
    24. Load selections from a layer or layer mask's boundaries
    25. Knockout to reveal content from other layers
  14. Selections
    1. Get started with selections
    2. Make selections in your composite
    3. Select and Mask workspace
    4. Select with the marquee tools
    5. Select with the lasso tools
    6. Adjust pixel selections
    7. Move, copy, and delete selected pixels
    8. Create a temporary quick mask
    9. Select a color range in an image
    10. Convert between paths and selection borders
    11. Channel basics
    12. Save selections and alpha channel masks
    13. Select the image areas in focus
    14. Duplicate, split, and merge channels
    15. Channel calculations
  15. Image adjustments
    1. Replace object colors
    2. Perspective warp
    3. Reduce camera shake blurring
    4. Healing brush examples
    5. Export color lookup tables
    6. Adjust image sharpness and blur
    7. Understand color adjustments
    8. Apply a Brightness/Contrast adjustment
    9. Adjust shadow and highlight detail
    10. Levels adjustment
    11. Adjust hue and saturation
    12. Adjust vibrance
    13. Adjust color saturation in image areas
    14. Make quick tonal adjustments
    15. Apply special color effects to images
    16. Enhance your image with color balance adjustments
    17. High dynamic range images
    18. View histograms and pixel values
    19. Match colors in your image
    20. Crop and straighten photos
    21. Convert a color image to black and white
    22. Adjustment and fill layers
    23. Curves adjustment
    24. Blending modes
    25. Target images for press
    26. Adjust color and tone with Levels and Curves eyedroppers
    27. Adjust HDR exposure and toning
    28. Dodge or burn image areas
    29. Make selective color adjustments
  16. Adobe Camera Raw
    1. Camera Raw system requirements
    2. What's new in Camera Raw
    3. Introduction to Camera Raw
    4. Create panoramas
    5. Supported lenses
    6. Vignette, grain, and dehaze effects in Camera Raw
    7. Default keyboard shortcuts
    8. Automatic perspective correction in Camera Raw
    9. Radial Filter in Camera Raw
    10. Manage Camera Raw settings
    11. Open, process, and save images in Camera Raw
    12. Repair images with the Enhanced Spot Removal tool in Camera Raw
    13. Rotate, crop, and adjust images
    14. Adjust color rendering in Camera Raw
    15. Process versions in Camera Raw
    16. Make local adjustments in Camera Raw
  17. Image repair and restoration
    1. Remove Tool
    2. Remove objects from your photos with Content-Aware Fill
    3. Content-Aware Patch and Move
    4. Retouch and repair photos
    5. Correct image distortion and noise
    6. Basic troubleshooting steps to fix most issues
  18. Image enhancement and transformation
    1. Replace sky in your images
    2. Transform objects
    3. Adjust crop, rotation, and canvas size
    4. How to crop and straighten photos
    5. Create and edit panoramic images
    6. Warp images, shapes, and paths
    7. Vanishing Point
    8. Content-aware scaling
    9. Transform images, shapes, and paths
  19. Drawing and painting
    1. Paint symmetrical patterns
    2. Draw rectangles and modify stroke options
    3. About drawing
    4. Draw and edit shapes
    5. Painting tools
    6. Create and modify brushes
    7. Blending modes
    8. Add color to paths
    9. Edit paths
    10. Paint with the Mixer Brush
    11. Brush presets
    12. Gradients
    13. Gradient interpolation
    14. Fill and stroke selections, layers, and paths
    15. Draw with the Pen tools
    16. Create patterns
    17. Generate a pattern using the Pattern Maker
    18. Manage paths
    19. Manage pattern libraries and presets
    20. Draw or paint with a graphics tablet
    21. Create textured brushes
    22. Add dynamic elements to brushes
    23. Gradient
    24. Paint stylized strokes with the Art History Brush
    25. Paint with a pattern
    26. Sync presets on multiple devices
    27. Migrate presets, actions, and settings
  20. Text
    1. Add and edit the text
    2. Unified Text Engine
    3. Work with OpenType SVG fonts
    4. Format characters
    5. Format paragraphs
    6. How to create type effects
    7. Edit text
    8. Line and character spacing
    9. Arabic and Hebrew type
    10. Fonts
    11. Troubleshoot fonts
    12. Asian type
    13. Create type
  21. Filters and effects
    1. Use the Blur Gallery
    2. Filter basics
    3. Filter effects reference
    4. Add Lighting Effects
    5. Use the Adaptive Wide Angle filter
    6. Use the Oil Paint filter
    7. Use the Liquify filter
    8. Layer effects and styles
    9. Apply specific filters
    10. Smudge image areas
  22. Saving and exporting
    1. Save your files in Photoshop
    2. Export your files in Photoshop
    3. Supported file formats
    4. Save files in graphics formats
    5. Move designs between Photoshop and Illustrator
    6. Save and export video and animations
    7. Save PDF files
    8. Digimarc copyright protection
  23. Color Management
    1. Understanding color management
    2. Keeping colors consistent
    3. Color settings
    4. Duotones
    5. Work with color profiles
    6. Color-managing documents for online viewing
    7. Color-managing documents when printing
    8. Color-managing imported images
    9. Proofing colors
  24. Web, screen, and app design
    1. Photoshop for design
    2. Artboards
    3. Device Preview
    4. Copy CSS from layers
    5. Slice web pages
    6. HTML options for slices
    7. Modify slice layout
    8. Work with web graphics
    9. Create web photo galleries
  25. Video and animation
    1. Video editing in Photoshop
    2. Edit video and animation layers
    3. Video and animation overview
    4. Preview video and animations
    5. Paint frames in video layers
    6. Import video files and image sequences
    7. Create frame animations
    8. Creative Cloud 3D Animation (Preview)
    9. Create timeline animations
    10. Create images for video
  26. Printing
    1. Print 3D objects
    2. Print from Photoshop
    3. Print with color management
    4. Contact Sheets and PDF Presentations
    5. Print photos in a picture package layout
    6. Print spot colors
    7. Print images to a commercial printing press
    8. Improve color prints from Photoshop
    9. Troubleshoot printing problems | Photoshop
  27. Automation
    1. Creating actions
    2. Create data-driven graphics
    3. Scripting
    4. Process a batch of files
    5. Play and manage actions
    6. Add conditional actions
    7. About actions and the Actions panel
    8. Record tools in actions
    9. Add a conditional mode change to an action
    10. Photoshop UI toolkit for plug-ins and scripts
  28. Troubleshooting
    1. Fixed issues 
    2. Known issues
    3. Optimize Photoshop performance
    4. Basic troubleshooting
    5. Troubleshoot crash or freeze
    6. Troubleshoot program errors
    7. Troubleshoot scratch disk full errors
    8. Troubleshoot GPU and graphics driver issues
    9. Find missing tools
    10. Photoshop 3D | Common questions around discontinued features

By default, Photoshop will only load the text engine and your installed fonts under these scenarios:

  • A document that contains a Type layer has been opened
  • The Type Tool is selected
  • The Character Panel is visible

Various problems including slow performance, freezes or crashes, may be caused if Photoshop loads problematic or damaged fonts.

Update Photoshop

For help updating Photoshop to the latest version, see Update Creative Cloud apps.

Reset, restart & retry

If Photoshop is crashing on startup or while working with Type, follow these 3 easy steps for troubleshooting fonts.

  1. Reset Photoshop's preferences

    Backing up and restoring Photoshop's preferences will hide the Character panel and reset the selected tool to the default Move tool.  See Manually remove Photoshop Settings folder

  2. Reset Photoshop's font cache

    Resetting the Photoshop font cache will allow Photoshop to create a new enumerated font list.
    See Reset the Photoshop font cache

  3. Restart Photoshop and turn off Font Preview

    Once you've restarted Photoshop, just choose Type > Font Preview Size and select None.


    Turning off Font Preview will prevent Photoshop from rendering previews for any installed damaged fonts.

     

Delete the Photoshop font cache

The Photoshop font cache contains the enumerated list of fonts and font features installed to the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.

macOS

  1. Quit Photoshop and the Creative Cloud desktop app

  2. Navigate to: /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop
    For help navigating to this hidden user folder, see Can't see user library files in macOS.

  3. Delete the CT Font Cache folder and empty the Trash

Windows

  1. Exit Photoshop and the Creative Cloud desktop app

  2. Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>

  3. Delete the CT Font Cache folder and empty the Recycle Bin

Font Managers

If you have any third-party font managers installed, make sure the latest updates have been installed.

If you're still having issues, disable or remove the font manager prior to performing the following steps.

Known problematic fonts

When installing fonts, Windows and macOS perform a font check and will suggest to proceed with caution if any problematic font is detected. Do not install any fonts that show this warning.

The following fonts are known to cause problems when used in Photoshop; if any of these or other damaged fonts are installed, uninstall or disable them:

  • Bustle.ttf
  • Courier Condensed Bold.ttf
  • CottonWood-SemiBold.ttf
  • 21kannmbn_ttf
  • Gurakh_s.ttf
  • Jh_titles.ttf
  • Screen__.ttf
  • Sevesbrg.ttf
  • SF Tattle Tales Condensed.ttf
  • Umbra-thin.ttf
  • ZerogebI.ttf
  • Zippy.ttf

Delete the system font cache

Generally, it is a good idea to also delete the Photoshop font cache before deleting the system font cache.

macOS

Important! Please use caution when using Terminal in macOS.

  1. Quit Photoshop and the Creative Cloud desktop app

  2. Choose Applications > Utilities

  3. Open Terminal

  4. Type the following command and press Return

    sudo atsutil databases –remove

Windows

  1. Exit Photoshop and the Creative Cloud desktop app

  2. Navigate to \Windows\ServiceProfiles\LocalService\Appdata\Local\FontCache

    Many of the folders in this path are hidden by default on Windows, for help turning on hidden files and folders, see Show hidden files and folders

  3. Delete all .dat files that have "FontCache" in the filename

Validate fonts using Font Book on macOS

  1. Choose Applications > Font Book

  2. Choose All Fonts in the left column

  3. Select the top-most font in the Font column and press Cmd+A to select all the fonts

  4. Choose File > Validate Fonts

  5. Click the checkbox next to any damaged or duplicate fonts and click Removed Checked

  6. If Font Book crashes, restart Font Book, select the first font in the list and scroll through the fonts using the Down Arrow key to determine which font caused the crash.

Isolate the problematic font on macOS

Best Practice! Ensure you have only one version of each font located in only one of the following font folders: 

  •  /Users/[user name]/Library/Fonts
  •  /Library/Fonts

 

For testing, isolate problematic fonts by creating two folders on the desktop, one named "fonttest" and one named "goodfonts".

Look for fonts in these locations for fonts to test. Perform this testing for all of the following folders that contain fonts:

  • /Users/[user name]/Library/Fonts
  • /Library/Fonts
  • /[network drive]/Library/Fonts

 

To test for a damaged font, put half your fonts in one of the Library/Fonts folders and half in the fonttest folder, and test the condition that caused the problem.

  • If the problem recurs, the damaged font is still in the Font folder, and the font is not in the fonttest folder. Move the fonts from the fonttest folder to the goodfonts folder.
  • If the problem does not recur, the damaged font is in the fonttest folder. Move the fonts from the official fonts folder into the goodfont folder. Move half the fonts back into the official font folder for the next round of testing.
  • Continue to test half the remaining fonts, and continue to move the fonts without the problem into the goodfonts folder. 
  • When you've determined the one font that is causing the problem, remove it from the official fonts folder. Move all the fonts from the goodfonts folder back into the appropriate official fonts folder that you are testing. Perform these tests for each official fonts folder that contain fonts. 

Important: If the same problem occurs after you remove a font, one or more fonts have the same or a similar problem. Continue to perform these steps until all damaged fonts are removed.

Run the FontTest.jsx script

The FontTest script can help you determine if there are damaged fonts on your system.

Before you start: Read the FontTest Read Me to learn how to install, run, and interpret results from the  script.

Download the script

Use the Get file button below to download the FontTest script for Photoshop. Once downloaded, unzip the file by double-clicking it, and if asked, choose to extract all files.

Download

Get file
FontTest script for Photoshop

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