Account and membership help

Account

You update your payment details under Plans and Payment > Plans in your account. Sign in to your account to get started.

For instructions, see Update your credit card and billing information.

You change your payment method under Plans and Payment > Plans in your account. Sign in to your account to get started.

Lean how to easily switch between a credit card or PayPal.

If your original payment failed or you missed a payment, you can update your payment details by signing into your account. Learn how to reinitiate a payment. Note that if your payment fails, Adobe may make several attempts to charge you.

Learn how to redeem your Adobe purchase so you can download and install your app.

If you registered your product or purchased from Adobe.com, view your order history and serial number on the Products page.

Otherwise, if you have the product packaging or a redemption code from a reseller, see Find your serial number.

If your bill is more than you expected, it could be because a promotional price ended or the membership price increased in your region.

Learn more about why you were charged a higher amount.

If there are two similar charges on your bill, it could be due to several reasons. For example, you might have purchased products separately on different Adobe IDs using the same card.

Learn more about why there might be two similar charges on your bill.

Learn more about why there might be a charge from Adobe on your bill.

You could have received a payment reminder for many reasons. For example, you have more than one subscription, or your credit card expired and could not be charged.

Learn more about why you received a payment reminder.

Occasionally, a web browser conflicts with our accounts page. Try using a different browser to edit your credit card information. Also, you cannot update your credit card information on the renewal or billing date.

Learn more about why you can't update your credit card information and how to fix it.

See how to cancel your membership (subscription) and learn about refunds and early termination fees:

Your billing history is available when you sign in to your account. For instructions, see View, download, or email your Adobe invoice.

Learn how to troubleshoot when you did not receive an expected email from Adobe about your subscription or purchase.

Learn how to reset a forgotten password or change your existing password.

You can use your mobile phone number for account recovery when you forget your password. To add your phone, sign in to your account, and switch to the Account and Security tab. For instructions, see Use your phone number for account recovery.

Learn how to make your account more secure by setting up two-step verification.

If you have allowed third-party applications to access your Adobe account information, you can revoke the access.

Learn what machine learning is, how it is helpful, and how you can turn it off if you want. See the Machine learning FAQ.

Plans and membership

You can install your Adobe app on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. See On how many computers can I install my apps.

Open the app, and select Help > Sign In. Sign in using your Adobe ID, or if you haven't created an Adobe ID yet, select Get an Adobe ID. For step-by-step instructions, see Sign in to activate your Adobe apps.

You can change plans on the Plans & Products page of your account. Sign in to your account to get started. For instructions, see Change your Creative Cloud plan.

Learn how to renew, restart, or extend your membership or subscription.

Learn how to cancel your membership or subscription:

Find out if you qualify for a student or teacher discount for Adobe products.

Your submission process depends on your region:

North America Submit your proof of eligibility using the Eligibility Verification Service.
Outside North America Learn how to fill out the student edition order form.

After you graduate from school, you can take advantage of the education discount for one more year.

Learn how to renew your student discount.

No longer eligible for a student discount? Learn how to change your Creative Cloud plan.

Learn how to redeem your product using your product code.

Profile, ID, and password

Access your Adobe ID account online, and sign in with your Adobe ID (your email address) and password.

If you have a Creative Cloud account, you can also access your account via the Creative Cloud desktop app.

Your Adobe ID is the email address you used when you first subscribed or purchased an Adobe app or service. If your primary email address isn't working, try a different email account. Learn how to reset your Adobe ID.

If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number. Learn how to reset your password.

You can change your password using your Adobe ID or phone number. Learn how to change your password.

Always use the same Adobe ID (email address) when you purchase a new membership, plan, product, subscription, or service from Adobe.

If you think you have multiple Adobe IDs associated with different email addresses, or are unclear which email address is associated with your membership or purchased product, contact us.

You can delete only an individual account. You can’t delete an enterprise or federated account. When you delete your account, you lose access to Adobe products and services including any files in the cloud. Deleting your account is permanent and data loss is irretrievable.

Learn how to Delete your Adobe account.