Troubleshooting Process Reporting

If you create filters for pre-defined reports, the following issues intermittently occur on the Internet Explorer 9 for Microsoft Windows 7 environment:

• The drop-down list in the Value field displays unique identifiers instead of the values.
  
• The Calendar control in the Value field displays Japanese characters.
• The Condition field does not display.
• The Calendar control in the Value field does not display.

Resolution

While you are still logged in to Process Reporting:

1. Clear the browser cache.
2. Refresh the browser screen.