Installation error codes and solutions

Creative Cloud applications store information about the installation and launch process in log files. This document describes errors you may find in these logs, and provides solutions, where possible.

Note:

Quickly find a specific error code or message: Use your web browser's Find feature to quickly locate your error in this document. Press Cmd+F (Mac OS) or Ctrl+F (Windows).

Can't find your error code?

For information on additional Creative Cloud install error codes, see Fix errors installing Creative Cloud apps.

Where are my installation log files?

Windows 32-bit

\Program Files\Common Files\Adobe\Installers\

Windows 64-bit

\Program Files(x86)\Common Files\Adobe\Installers

Mac OS

/Library/Logs/Adobe/Installers/

For more information, see Troubleshoot install issues with log files | Creative Cloud.

Installer errors: deployment exit codes

Error code	Error message logged	Reason	Solution
0	Exit code: 0 No Error.	PASSED
1	Exit code: 1 Unable to parse command line.	Incorrect arguments in command line.	Make sure that you have provided the correct arguments.
2	Exit code: 2 Unknown UI mode specified.	Only silent mode "--mode=silent" is supported.
6	Exit code: 6 Silent workflow completed with errors.	A required component has failed.	Review the error occurrence within the log file to determine the exact cause.
7	Exit code: 7 Unable to complete Silent workflow.	A critical component has failed.	Review the error occurrence within the log file to determine the exact cause.
9	Exit code: 9 Unsupported OS version.	Trying to install the product on an unsupported version of the operating system.	Verify that your operating system is supported. See the system requirements for your product.
10	Exit code: 10 Unsupported file system.	System (/Applications), User (~), Installer location: must not reside in a case-sensitive file system.
11	Exit code: 11 Another instance running, Only a single instance can be run at a time.		Quit additional instances of Adobe Application Manager so that only one instance is running. Then restart your computer.
14	Exit code: 14 Failed due to insufficient privileges.	Make sure that the installer is running in Admin mode.	See Install log error "Failed due to insufficient privileges" \| Creative Cloud.
15	Exit code: 15 Media DB Sync failed.	The installation process isn’t merging the installer media database with the local media database.	1. Ensure that the installation of these two database files (media.db and local media.db) is not corrupted (don't display 0 bytes). 2. Update the operating system. 3. Restart and retry. 4. Check permissions on local media.db. 5. Run the Creative Cloud Cleaner Tool to remove old installations. See Use the Creative Cloud Cleaner Tool to solve installation problems.
16	Exit code: 16 Failed to load deployment file.	Deployment file generated by AAAME or ASU is normally valid. Temporary deployment file cannot be loaded.	Run the install again.
18	Exit code: 18 Adobe Application Manager Bootstrap Failed.
19	Exit code: 19 Conflicting processes running.	This error often occurs during silent installations.	Close all conflicting processes. Then restart your computer and retry the installation. See Install log error "Exit Code: 19" \| Creative Cloud.
20	Exit code: 20 Install source path does not exist.		1. Ensure that the installer isn't corrupt (media.db is present in the payloads folder). 2. Make a local copy of the installer, and then retry the installation.
21	Exit code: 21 Payloads version is not supported by installed version of RIBS.		Use the latest version of the installer.
22	Exit code: 22 INSTALLDIR check failed.		Select a different installation location.
23	Exit code: 23 System requirement check failed for some payload.		Ensure that your system meets the minimum system requirements.
24	Exit code: 24 User canceled out of install/uninstall/reinstall.	The installation was canceled.
25	Exit code: 25 Installer exceeding MAX_PATH limit.		Install to a shorter path.
26	Exit code: 26 Some of the payloads cannot be located. Please verify your installer.		If AAMEE case: Re-create the installer package, to ensure that all payloads are present in the payloads folder. If running from media: Make a local copy of installer and retry (disk might not be accessible). Download a fresh copy of the installer. Multi-disk case: Ensure that you have copied all payloads from disc 2 to the local copy of disc 1. See Exit code 26: "Media swap required to continue installation, cannot proceed."
27	Exit code: 27 Keyed files found in target.		Apply the Sassafras patch.
28	Exit code: 28 The base product is not installed.	This patch can only be run if the base product is installed.	Install the base product before applying the patch. See "Base product not installed" and "updates failed" errors \| Creative Cloud.
29	Exit code: 29 The base product has been moved.	The patch cannot be applied because the base product cannot be found.	Launch the base product, then try applying the patch again.
30	Exit code: 30 Installation done with errors due to low disk space.		Free some disk space to make room to install the required components. See Exit codes 30 and exit code 31 "low disk space" errors.
31	Exit code: 31 Installation failed due to low disk space.		Free space from selected installation location. Ensure that there is sufficient space on the systems volume for critical components to be installed. See Exit codes 30 and exit code 31 "low disk space" errors.
32.	Exit code: 32 The patch is already applied.	Your product is up-to-date.	To resolve issues related to the updater inventory, reinstall the app and then rerun the patch. See Error "Base product not installed" and "Updates failed" errors \| Creative Cloud.
33	Exit code: 33 The product is not installed, cannot uninstall.	You’re trying to uninstall a product that is currently not installed.	In case only ARP is present, reinstall the product and then uninstall.
34	Exit code: 34 Payload information not found in Media_db.	AdobeCS6_PR_HotFixV1	Reported during CS6 prerelease. Shouldn't occur in GM builds.
35	Exit code: 35 Some of the installer files are missing or invalid.
36	Exit code: 36 Another MSI installation is already in progress.	(Windows only) Another Microsoft Installer Service is in progress.	1. Allow the other MSI installation to complete. 2. Restart your computer to allow a new MSI installation.
37	Exit code: 37 Validation failed.	Media genuine validation failed.	Download a fresh copy of the installer from Adobe.
38	Exit code: 38 Unknown error.	Adobe Application Manager may be corrupt.	Download a fresh copy of the installer from Adobe.
39	Exit code: 39 ARP Entry creation failed.		Restart your computer and retry the installation.
9999	Oops! A catastrophic error has occurred.

Formatting of deployment error codes

Deployment error codes use the following format:

D[X][NNN]

Where:

D = deployment
X = F, S, R, W, B, M, or C
NNN = the error code, which ranges from 000 to 999

D[X]	Example	Reason
DR	No permission to create registry.	Registry-related issue.
DW	Conflicting payloads installed.	Workflow-related issue.
DB	Media db sync failed.	Database-related issue.
DF	Source file missing.	File/directory-related issue.
DC	Unable to update SLCache data.	SLCache-related issue.
DS	Source corrupted/inaccessible.	Source-related issue.
DM	x64 payload cannot be installed on x86 machine.	Target machine state is bad.

Deployment error codes and messages

DF - Deployment File errors

Error code	Error message logged	Reason	Solution
DF001	Unable to get permissions of <path>.	Cannot get file/folder permission.	See Install log error, registry key failure \| Creative Suite 5, CS5.5 \| Windows
DF002	Unable to restore permissions of <path> to <mode>04o.	Cannot set file/folder permission.	See Exit code 6 or Exit code 7 install errors \| Creative Cloud
DF002	Unable to set permissions of <path> to <mode>04o.	Cannot set file/folder permission.	See Exit code 6 or Exit code 7 install errors \| Creative Cloud
DF003	Unable to get owner/group of <path>.	Cannot get file/folder owner permission.	Verify that you have full access to the install location or select another location.
DF003	Unable to preserve owner and group of <path>.	Cannot get file/folder owner permission.	Verify that you have full access to the install location or select another location.
DF004	Unable to restore owner <uid> and group <gid> for <file path>.	Cannot set file/folder owner permission.	Verify that you have full access to the install location or select another location.
DF004	Unable to set owner and group of <file path> to <uid> and <gid>.	Cannot set file/folder owner permission.	Verify that you have full access to the install location or select another location.
DF004	Unable to set owner/group to <path>.	Cannot set file/folder owner permission.	Verify that you have full access to the install location or select another location.
DF005	Unable to resolve alias for token <token> with original path <path> and alias data <alias>.	Unable to resolve the alias for a token with its original path.	Verify that you have full access to the install location or select another location.
DF006	SymLink path already exists at <path> for file <filename>.	Another file/folder with the same name already exists.	Delete the symlink at the mentioned path and try the installation again.
DF006	SymLink path already exists at <path>.	Another file/folder with the same name already exists.	Delete the symlink at the mentioned path and try the installation again.
DF006	The path <path> already exists and is not a directory.	Another file/folder with the same name already exists.
DF006	Unable to create directory <directory> with mode <mode> as the path already exists and is not a directory. Please rename/delete <file/folder name> and retry.	Another file/folder with the same name already exists.
DF006	Unable to create directory as the path <path> already exists and is not a directory. Please rename/delete and retry.	Another file/folder with the same name already exists.
DF007	AnchorService: adobeCode not defined.	Anchor Service command failure.
DF007	Unable to locate enclosing framework bundle for path <path>.	Anchor Service command failure.
DF007	Failed to install anchor service.	Anchor service command failure.
DF008	CreateAlias:Source path does not exist at <path>.	The target file for alias/shortcut is missing.
DF008	Destination path already exists at <path> for file <filename>.	The target file for alias/shortcut is missing.
DF008	Fail to create symlink as destination file not exist at <path>.	The target file for alias/shortcut is missing.
DF008	Unable to read symlink target of source file <path>.	The target file for alias/shortcut is missing.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions. Then try the installation again.
DF009	Higher version plug-in already exists at: <path>.	A higher version of the bundle is already installed.
DF010	Not installing plug-in to: <path>.	The bundle can't be installed because its higher version is already installed.
DF011	Alias already exists at <path> for <file>.	The alias file already exists, and the overwrite flag is disabled.
DF012	Cannot retarget Alias: Alias path not exists at <path>.	The system cannot find the file specified.	Try the installation again.
DF012	Cannot find library'<library>' for command '<command>' - File not found.	The system cannot find the specified file.	Try the installation again.
DF012	Chmod:Source path does not exist at <path>.	The system cannot find the specified file.	Try the installation again.
DF012	File/folder does not exist at <path>.	The system cannot find the specified file. The installation files are corrupted.	Re-extract or copy the installer contents.
DF012	Flash player trust file '<filename>' does not exist.	The system cannot find the specified file.	Try the installation again.
DF012	Installation source path does not exist: <path>.	The system cannot find the specified file.	Re-extract or copy the contents of the installer.
DF012	Uninstallation database file does not exist at <path>.	The system cannot find the specified file.	Try the installation again.
DF012	Unable to find file.	The system cannot find the specified file.	Try the installation again.
DF012	Unable to locate file at <path>.	The system cannot find the specified file.	Try the installation again.
DF012	Unable to locate file to touch <filename>.	The system cannot find the specified file.	Try the installation again.
DF012	Uninstall DB path not found.	The system cannot find the specified file.	Re-extract or copy the contents of the installer.
DF012	database file '<file>' does not exist to read property <property>.	The system cannot find the specified file.	Try the installation again.
DF012	Deployment file does not exist:<path>.	The system cannot find the specified file.
DF013	Failed to delete plist path at <path>.	Service plist file deletion failure. The plist file might not exist.
DF013	Unable to delete service plist <filename>.	Service plist file deletion failure. The plist file might not exist.
DF014	Unable to create symlink <value>.	Symlink creation failure.
DF014	Unable to create symlink at <destination path>.	Symlink creation failure.	Run the install again. Select a different installation location.
DF014	Unable to re-create symlink at <path> with a target of <filename>.	Symlink creation failure.	Verify that you have full access to the install location or select another location.
DF015	Unable to delete symlink <name>.	Deletion of symlink at path failed.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove the products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions.
DF015	Unable to delete symlink at <path>. <name>.	Deletion of symlink at path failed.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove the products. See Use the Creative Cloud Cleaner Tool to solve installation problems for instructions.
DF016	Cannot create dir @ <path>.	Directory creation failure.	Verify that you have full access to the location and enough free space on the disk.
DF016	Cannot create dir @ <path>.	Directory creation failure.	Verify that you have full access to the location and enough free space on the disk.
DF016	Cannot create directory at <path> for asset extraction. Error: <error>.	Directory creation failure.	Verify that you have full access to the location and enough free space on the disk. Ensure that you are logged in as an admin user.
DF016	Failed to create <directory name>.	Directory creation failure.	Verify that you have full access to the location and enough free space on the disk.
DF016	Failed to create required folders.	Directory creation failure.	Verify that you have full access to the location and enough free space on the disk.
DF016	SLCache: Failed to create SLCache directory <path>. <filename>.	Directory creation failure.	Verify that you have full access to the location and enough free space on the disk.
DF016	Unable to create directory <directory> with mode <mode>	Directory creation failure.	Verify that you have full access to the location and enough free space on the disk.
DF016	Unable to create directory <path> <error description>.	Directory creation failure.	Verify that you have full access to the location and enough free space on the disk.
DF016	Unable to re-create directory at <path> with mode <mode>.	Directory creation failure.	Verify that you have full access to the location and enough free space on the disk.
DF017	Unable to create Mac alias <name> referring to <target>.	Alias creation failure.	Verify that you have full access to the install location or select another location.
DF018	Unable to delete Mac alias <name>.	Alias deletion failure.
DF019	Target file not found for MD5 check-sum: <filename>.	File to patch does not exist.	Reinstall the product.
DF019	Unable to locate file to patch at <path>.	File to patch does not exist.	Reinstall the product.
DF020	Unable to preserve original file at <path>.	Unable to preserve the original file to patch.
DF021	Failed to get checksum of file <filename>.	Unable to compute checksum for the file. The file might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the location and that you are logged in as an admin.
DF022	New file checksum <value> does not match the expected value <value>.	File to be patch has been corrupted.	Reinstall the product.
DF022	Post patching checksum <value> does not match the expected value <value>.	File to be patch has been corrupted.	Reinstall the product.
DF022	Pre checksum mismatch for file <filename>.	File to be patch has been corrupted.	Reinstall the product.
DF023	Unable to delete backup alias file <filename>.	File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF023	Unable to delete backup file at <path> <error description>.	File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF023	Unable to delete backup file at <path>. <error description>.	File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF023	Unable to delete file <filename>. <error description>.	File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF023	Unable to delete file at <path>.	File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF023	Unable to delete file copy at <path> <error description>.	File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF023	Unable to delete retargetted alias file <filename>.	File deletion failure. The file might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF024	Unable to move file (reboot) at <path> to <path>. <error description>.	File move failure. The file might not exist, or the admin doesn't have sufficient permissions.	See Error DF024 installing Creative Cloud, Creative Suite, or Elements
DF024	Unable to move file at <path> to <path> <error description>.	File move failure. The file might not exist, or the admin doesn't have sufficient permissions.	See Error DF024 installing Creative Cloud, Creative Suite, or Elements
DF024	Unable to preserve original file at <path> <error description>.	File move failure. The file might not exist, or the admin doesn't have sufficient permissions.	See Error DF024 installing Creative Cloud, Creative Suite, or Elements
DF024	Unable to restore file <filename>. <error description>.	File move failure. The file might not exist, or the admin doesn't have sufficient permissions.	See Error DF024 installing Creative Cloud, Creative Suite, or Elements
DF024	Unable to restore file at <path> from backup at <path> <error description>.	File move failure. The file might not exist, or the admin doesn't have sufficient permissions.	See Error DF024 installing Creative Cloud, Creative Suite, or Elements
DF024	Unable to restore file at <path>.	File move failure. The file might not exist, or the admin doesn't have sufficient permissions.	See Error DF024 installing Creative Cloud, Creative Suite, or Elements
DF025	Attempt to register application <application path> failed.	The attempt to register application failed.
DF026	Unable to remove PDF setting translation for name <value> in language <language>.	PDF setting failure.
DF026	Unable to restore PDF setting translation for name <setting name> in language <language> to <setting name>.	PDF setting failure.
DF026	Unable to set PDF setting translation for name <setting name> in language <language> to <setting name>.	PDF setting failure.
DF027	Caching the payload - Failed.	Creative Cloud installer is unable to cache a component.	Close all conflicting processes and try the installation again.
DF027	Cannot copy file from <source path> to <destination path>.	File copy failure. File might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF027	Cannot copy file from <source path> to <destination path>.	File copy failure. File might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF027	Cannot copy template database file from <source> to <destination>.	The installer was unable to set the FILE_ATTRIBUTE_NORMAL to the file at file path.	Choose a different install directory.
DF027	Cannot copy third-party <value> uninstall files.	File copy failure. File might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF027	Failed to copy file '<source>' to '<destination>'.	File copy failure. File might not exist, or the admin doesn't have sufficient permissions.	Free some disk space and retry the installation.
DF027	Unable to copy file from <source> to <destination> <error description>.	File copy failure. File might not exist, or the admin doesn't have sufficient permissions.	See Exit code 6 or Exit code 7 install errors \| Creative Cloud
DF027	Unable to preserve original alias file at <path>.	File copy failure. File might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF027	Unable to preserve original file at <path>. <error string>.	File copy failure. File might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF027	Unable to restore alias file at <path> from backup at <path>.	File copy failure. File might not exist, or the admin doesn't have sufficient permissions.	Verify that you have full access to the install location or select another location.
DF028	Unable to retarget Mac alias at <path> referring to <target path>.	Unable to retarget Mac alias.
DF029	ARKServiceControl: Process <process> may still be running; continuing anyway.	Failure to stop the service.
DF029	ARKServiceControl: StartService: Service not started/stopped <service name>.Current State: <state> Exit Code: <code> Service SpecificExit Code: <code>.	Failure to stop the service.
DF029	ARKServiceControl: StopService failed to stop service <service name>. Error: <error>.	Failure to stop the service.
DF030	Unable to install service plist at <path>.	Unable to install service plist.
DF031	Unable to read display attributes of <filename>.	Unable to read display attributes of the file. File might not exist.	Verify that you have full access to the install location or select another location.
DF032	Unable to restore display attributes of <filename> to <value>04o with mask <value>04o.	Unable to set display attributes of the file. File might not exist.
DF033	Unable to get alias data for path <path>.	Unable to get alias data for volume path.
DF033	Unable to get alias data for volume path <path> for token <token>.	Unable to get alias data for volume path.
DF034	Failed to touch the file <filename>.	Touch command failure.	Try the installation again.
DF034	SetFileTime failed with error:<error><error string>.	Touch command failure.	Try the installation again.
DF035	CreateAlias:Icon file does not exist at <path> for icon <icon name> with target <filename>.	Icon file does not exist for creating shortcut.
DF036	Destination path already exists at <path> for file <filename>.	File already exists.
DF036	File already present at <path>.	File already exists.
DF037	Directory found in place of file '<path>'.	Unable to delete directory.	See Exit code 6 or Exit code 7 install errors \| Creative Cloud.
DF037	Directory found in place of file.	Unable to delete directory.	See Exit code 6 or Exit code 7 install errors \| Creative Cloud.
DF037	Unable to delete directory <path>. <error description>.	Unable to delete directory.	See Exit code 6 or Exit code 7 install errors \| Creative Cloud.
DF037	Unable to delete directory <path>.	Unable to delete directory.	See Exit code 6 or Exit code 7 install errors \| Creative Cloud.
DF038	e.what().	Firewall command failed.
DF038	Unable to add firewall rule.	Firewall command failed.
DF038	Unable to remove firewall rule.	Firewall command failed.
DF039	Cannot set folder icon. <value>.	Cannot set folder icon.
DF040	Failed to <register/unregister> Font '<font name>'. Error: <error message>.	Failed to register/unregister font with the system.
DF041	Cannot set localize display name for <filename> with module file <filename> and resID:<resource ID>. Error:0x<error code>x.	Cannot set localize display name for the file.
DF041	Unable to restore localize display name for <filename>.	Cannot set localize display name for the file.
DF042	Unable to repair file <filename>. It is either corrupt or has been deleted due to patching.	Unable to repair a patch file. It is either corrupt or was deleted while patching.
DF043	Failed in GetNamedSecurityInfo.	Failed to get security permission of file/folder.
DF043	Failed to save ACL of file <filename>.	Failed to get security permission of file/folder.
DF044	Failed in SetEntriesInAcl.	Failed to set security permissions of file/folder.	Verify that you have full access to the install location and are logged in as an admin.
DF044	Failed in SetNamedSecurityInfo.	Failed to set security permissions of file/folder.	Verify that you have full access to the install location and are logged in as an admin.
DF044	Failed to alloc or create SID.	Failed to set security permissions of file/folder.	Verify that you have full access to the install location and are logged in as an admin.
DF044	Failed to restore ACL of file <filename>.	Failed to set security permissions of file/folder.	Verify that you have full access to the install location and are logged in as an admin.
DF045	Unable to back up file <filename>. <error description>.	Unable to back up file in patch command. File might not exist.
DF046	Cannot <make/unmake> make System Folder for <folder name> Error: <error>.	Cannot set a folder to System Folder.
DF047	ARKServiceControl:: InstallService failed to set description for service <service name>. Error: <error>.	Cannot set service description.
DF047	ARKServiceControl:: ModifyService failed to set description for service <service name>. <value>.	Cannot set service description.
DF048	ARKServiceControl:: InstallService failed to install service <service name>. Error: <error>.	Service install failure.
DF049	ARKServiceControl:: UninstallService failed to remove service <service name>. Error: <error>.	Service remove failure.
DF050	ARKServiceControl:: ModifyService failed for service <service name>. <value>.	Service modify failure.
DF050	ARKServiceControl:: ModifyService failed while saving previous service configuration.	Service modify failure.
DF051	Unable to get service config data.	Unable to get service config data.
DF051	Unable to get service handle for service name '<service name>'. Error: <error>.	Unable to get service config data.
DF052	Unable to open file.	Unable to open file. File might not exist, or the admin doesn't have sufficient permissions.	Verify that the file exists and try the installation again.
DF053	Failed to <enable/disable> able Wow64FsReflection. <value>.	Failed to enable/disable file system redirection (WOW64).
DF054	Unable to get version of file.	Unable to get version of file. File may not have version information.
DF054	Unable to read Adobe file version for file path '<path>'.	Unable to get version of file. File may not have version information.
DF055	Existing file has type <file type> when it should have <file type> at <path>.	Version was requested on two different files of different types.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DF055	IAF:AFV_CompareFiles. Version comparison between '<filepath>' and '<filepath>' failed.	Version was requested on two different files of different types.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DF055	Version was requested on two different files of different types.	Version was requested on two different files of different types.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DF056	Blank path segment can only be present at the beginning. Check path <path>.	Invalid file path. Blank path segment can only be present at the beginning.
DF057	Cannot set file attributes to normal for file <filename>.	Cannot set file attributes.
DF058	Unable to get service manager handle.	Cannot open service manager.
DF059	ARKServiceControl:: StartService failed to start service <service name>. Error: <error>.	Service start failure.
DF060	Unable to get volume name for path <path>.	Unable to get volume name for path.
DF061	Redistributable path longer than MAX_PATH.	The file path exceeds the maximum limit.
DF062	File is being used by another process.	The file is in use by another process.
DF063	Unable to install service monitor.	Unable to install service monitor.
DF063	Unable to remove service monitor.	Unable to remove service monitor.
DF063	Unable to launch service monitor.	Unable to launch service monitor.
DF064	Could not add ACL for service : <service name>.	Service ACL command failed.
DF064	ServiceACL::DoPerform: Could not allocate SID. Error: <last-errorDF038>	Service ACL command failed.

DS - Deployment Source errors

Error code	Error message logged	Reason	Solution
DS001	Failed to mount the disk image at <path to disk>. Please verify that the disk image is not corrupt.	Failed to mount the disk image. The installer package might be corrupt.	Reinsert or mount the disk.
DS002	Asset is protected but no key supplied.	Asset is protected but no key supplied.
DS003	Cannot extract '<zip filename>'. Error: <error code>.	Failed to extract file from zip file. The installer package might be corrupt, or the disk is full.	See "FATAL ERROR: Cannot create extract assets..." \| Installer log \| CS5, CS5.5.
DS005	INSTALLDIR property is required.	INSTALLDIR property not found. The condition table is not correct.	Re-extract or copy the contents of the installer
DS006	Invalid condition operators + condition strings.	Invalid entries in condition table.
DS006	Invalid entries in condition table.	Invalid entries in condition table.
DS006	Invalid logical condition operator + condition strings.	Invalid entries in condition table.
DS006	Supported condition operators are: == !=.	Invalid entries in condition table.
DS006	Supported logical operators are: &&.	Invalid entries in condition table.
DS007	TotalSize property not set in database.	INSTALLDIR property not found.
DS008	ParentProductAdobe Code property for payload <product name.product version.code> not found in database.	TotalSize property not found.
DS009	"Cannot get full font name from font file + src".	Bad font.
DS010	Invalid library file <filename>. Cannot get GetCommandObject API address for command <command name>.	Bad module.
DS010	Self Register file '<filename>' is not valid. <error code>.	Bad module.
DS011	<product name.product version.code>: payload not found in the payloads folder: <path>.	Invalid installation media. The installer package might be corrupt.	Re-extract or copy the contents of the installer.
DS011	Invalid root path + root.	Invalid installation media. The installer package might be corrupt.	Re-extract or copy the contents of the installer.
DS011	No media information provided for removable source location.	Invalid installation media. The installer package might be corrupt.	Re-extract or copy the contents of the installer.
DS011	Payload path does not exist and no media record specified.	Invalid installation media. The installer package might be corrupt.	Re-extract or copy the contents of the installer.
DS011	Unable to find payload source.	Invalid installation media. The installer package might be corrupt.	Re-extract or copy the contents of the installer.
DS011	Apple package does not exist at: <path>.	Invalid installation media. The installer package might be corrupt.	Re-extract or copy the contents of the installer.
DS011	Failed to locate the application at <path>.	Invalid installation media. The installer package might be corrupt.	Re-extract or copy the contents of the installer.
DS011	Unable to find MSI installer <path>.	Invalid installation media. The installer package might be corrupt.	Re-extract or copy the contents of the installer.
DS012	LocalizeFile: Localized string not found for locale '<locale>' try fetching for en_US.	Localized string not found for the given locale.	Choose a different installation language.
DS012	LocalizeFile: Localized string not found for locale '<locale>'.	Localized string not found for the given locale.	Choose a different installation language.
DS013	Checking payloads upgrade/conflict relationships : Failed with code <error code>.	Upgrade is not compatible with installed product.
DS013	Payload <payload code> is already installed and the session payload <payload code> has no upgrade/conflict relationship with it.	Upgrade is not compatible with installed product.
DS014	Empty file list for DefragFiles command.	Invalid parameter.	Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DS014	Invalid action <action> passed. Should be 0 or 1.	Invalid parameter.	Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DS014	Invalid parameter values were provided.	Invalid parameter.	Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DS014	ServiceInstall:Invalid number of arguments supplied.	Invalid parameter.	Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DS014	Unknown SID : + mSID.	Invalid parameter.	Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DS014	Unknown permission: + mPermission.	Invalid parameter.	Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DS014	Unsupported payload type provided toInstallThirdParty Payload: <Type>.	Invalid parameter.	Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DS014	Invalid action: <action> for ARKServiceControl Command.	Invalid parameter.	Run the installer again. If the error occurs again, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DS015	Unable to read symlink target of source file <filename>.	Symlink is corrupted or the admin does not have sufficient permissions.	See Exit code 6 or Exit code 7 install errors \| Creative Cloud.
DS016	uninstall database does not support relocation.	Uninstall database does not support relocation.
DS017	<value> is corrupted. Sig file '<filename>' is corrupted or not present.	Invalid installation media. The installer package might be corrupt. Sig File validation failed.
DS017	<value> is corrupted. File '<filename>' is corrupted. OCEError: <error>.	Invalid installation media. The installer package might be corrupt. Sig File validation failed.
DS017	<value> is corrupted. File '<filename>' is corrupted. Filename mismatch.	Invalid installation media. The installer package might be corrupt. Sig File validation failed.

DR - Deployment Registry errors

Error code	Error message logged	Reason	Solution
DR001	RegGetKeySecurity Failed: <return code>\n	Cannot get security descriptor for registry key. Either the registry key doesn't exist, or the admin has insufficient permissions.
DR002	GetSecurityDescriptor Dacl failed <error code>\n	Cannot get discretionary access control list (DACL) in a specified security descriptor. Either the admin doesn't have sufficient permissions, or the permissions are corrupted.
DR003	Failed to create SID. Error <error>\n	SID creation failed.
DR004	SetEntriesInAcl failed <return code>\n	Cannot add new access control list (ACL) in registry key. Either the admin doesn't have sufficient permissions, or the permissions are corrupted.
DR005	InitializeSecurity Descriptor failed <error code>\n	Security descriptor initialization failure.
DR006	SetSecurityDescriptor Dacl error! (rc<error code>lu)	Cannot set information in a discretionary access control list (DACL). Either the admin doesn't have sufficient permissions, or the permissions are corrupted.
DR007	RegSetKeySecurity error! (rc=<error code>lu)	Cannot set security permissions to the registry key. Either the admin doesn't have sufficient permissions, or the permissions are corrupted.
DR008	Unknown SID : + mRole	Unknown SID parameter value in installer database.
DR009	Unknown permission: + mPerm	Unknown permission parameter value in installer database.
DR010	Creating Registry Key Failed - Start 64-bit:<is64bit> root:<root> role:<role> perm:<permissions> key:<key>. Error:<error>	Unable to modify registry key. The admin might have insufficient permissions.	See Install log error, registry key failure \| Creative Suite 5, CS 5.5 \| Windows.
DR011	Deleting Registry Key - failure. Error <error>	Unable to modify registry key. Either the registry key doesn't exist, or the admin has insufficient permissions.	See Install log error, registry key failure \| Creative Suite 5, CS 5.5 \| Windows.
DR012	Setting Registry Value Failed. <error>	Cannot set registry value.	See Install log error, registry key failure \| Creative Suite 5, CS 5.5 \| Windows.
DR013	Deleting Registry Value - failure. Error: <error>	Cannot delete registry value.	See Install log error, registry key failure \| Creative Suite 5, CS 5.5 \| Windows.
DR014	Key opening - failure. Key: <key> Error: <error>	Registry key open failure. Either the registry key doesn't exist, or the admin has insufficient permissions.	See Install log error, registry key failure \| Creative Suite 5, CS 5.5 \| Windows.

DW - Deployment Workflow errors

Error code	Error message logged	Reason	Solution
DW001	Set payload canceled status.	User canceled the operation.
DW002	Unexpected user response received; canceling...	User canceled operation.
DW001	Unknown user response received; canceling...	User canceled the operation.
DW001	User canceled the operation.	User canceled the operation.
DW001	User response request not handled.	User canceled the operation.
DW002	Unable to pop message from thread message queue.	Unable to pop message from thread message queue.
DW003	InstallPayload failed.	Payload install failed.
DW004	RepairPayload failed.	Payload repair failed.
DW005	UninstallPayload failed.	Payload uninstall failed.
DW005	Uninstallation failed.	Payload uninstall failed.
DW006	Apple Package failed to install successfully.	Apple Package failed to install successfully.
DW007	Failed to get target volume. Unable to proceed with the Apple Package Installation.	Failed to get target volume. Unable to proceed with the Apple Package Installation.
DW008	Failed to get installation directory from the Property map. Unable to proceed with the Apple Package Installation.	A property value not found in property table.
DW008	Unable to read install properties for repair operation.	A property value not found in property table.
DW008	Unable to read payload path for repair operation.	A property value not found in property table.
DW008	adobeCode is not defined	A property value not found in property table.
DW008	adobeCode property is empty	A property value not found in property table.
DW009	Unsupported payload type provided to InstallThirdPartyPayload: <type>	Unsupported payload type provided for third-party payloads.
DW010	Attempt made to repair third-party payload type that doesn't support repair.	Attempt made to repair third-party payload type that doesn't support repair.
DW010	Physically repairing payloads installed with Setup versions 0.0.75.0 and earlier is not supported on Mac - non-fatal error	Attempt made to repair third-party payload type that doesn't support repair.
DW010	Physically repairing payloads installed with Setup versions 0.0.75.0 and earlier is not supported on Mac.	Attempt made to repair third-party payload type that doesn't support repair.
DW010	RepairThirdPartyPayload is not supported	Attempt made to repair third-party payload type that doesn't support repair.
DW011	<product name.product version.code> : Uninstallation of third-party payload is not supported; failing...	Uninstallation of third-party payload is not supported
DW011	Please uninstall <product name> separately. Uninstallation of <product name> Apple Package (pkg) is not supported at the moment.	Uninstallation of third-party payload is not supported
DW011	UninstallThirdParty Payload is not supported	Uninstallation of third-party payload is not supported
DW011	Could not locate uninstall application <uninstall path>. Assuming already uninstalled.	Uninstallation of third-party payload is not supported
DW011	Payload type doesn't support uninstallation: .append(inType)	Uninstallation of third-party payload is not supported
DW012	Cannot load library '<filepath>' - File not found.	Cannot load installer library file. One or more library files are missing or installer package might be corrupted.
DW012	Invalid library file <filepath>. Cannot get <API name> API.	Cannot load installer library file. One or more library files are missing or installer package might be corrupted.
DW013	Failed to set dependent operation failure. Inserting automatically created failure result.	An unknown exception rose during installation.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW013	Payload operation failed because of <error>.	An unknown exception rose during installation.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW013	Payload operation failed because of an unknown exception.	An unknown exception rose during installation.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW013	error creating instructions:	An unknown exception rose during installation.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW013	exceptionString	An unknown exception rose during installation.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW013	re.what()	An unknown exception rose during installation.	Run the install again. If the error recurs, run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW014	PDB data already initialized for payload + mAdobeCode.	Session/PDB data already initialized for a payload.
DW014	PDB data being set for payload has wrong AdobeCode.	Session/PDB data already initialized for a payload.
DW014	Session data already initialized for payload + mAdobeCode.	Session/PDB data already initialized for a payload.
DW014	Session data being set for payload has wrong AdobeCode.	Session/PDB data already initialized for a payload.
DW015	Attempt to set dependent operation result for payload that does not require it.	Invalid parameter. Reasons: Unknown dependency type between payloads found. Invalid deployment file.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW015	InstallOperationsQueue: Installing and removing payloads in the same run is not supported.	Invalid parameter. Reasons: Unknown dependency type between payloads found. Invalid deployment file.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW015	Invalid installer action <install/uninstall> for <product name.product version.code>.	Invalid parameter. Reasons: Unknown dependency type between payloads found. Invalid deployment file.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW015	Unknown dependency type.	Invalid parameter. Reasons: Unknown dependency type between payloads found. Invalid deployment file.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW015	Bad install state <int> for <product name.product version.code>	Invalid parameter. Reasons: Unknown dependency type between payloads found. Invalid deployment file.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW016	NOTE: Cannot set action to the payload <product name.product version.code> as it is already upgraded by the payload <product name.product version.code>	A higher version payload is already installed so lower version media payload cannot be installed.
DW017	PayloadPolicyNode. SetAction: <code> payload <product name.product version.code> is required by <product name.product version.code> but isn't free. Reason: <string>	Payload action cannot be set due to some constraints.
DW018	An older version of productName is already installed	An older version of the product is already installed.	Uninstall the older version, and then try the installation again.
DW019	Please serialize the product and then run this installer.	Cannot install protected content in trial mode.	Serialize the product and then run this installer again.
DW020	NOTE: Cannot set action to the payload <product name.product version.code> as conflicting payload is installed.	Payload cannot be installed as its conflicting payload is already installed on the machine.	Uninstall these products restart your computer and then run this installer again.
DW021	"Payload <product name.product version.code> of version: <version> is not supported by this version: <version> of RIBS.	Payload cannot be installed with current installer.
DW021	Unsupported payload versions included.	Payload cannot be installed with current installer.
DW022	"AdobeCode + logID + with version (+ payload >buildInfoInstallerProp Created + already installed with incompatible version ( + existingPayload->mIdentifier + "	Incompatible payloads already installed.
DW022	Incompatible payloads already installed.	Incompatible payloads already installed.
DW023	errMsg	The installer media does not have parent payload for the extension payload (langpack/patch).
DW024	errMsg	The installer media does not have UI parent payload for a payload that needs UI parent.
DW025	Some of the critical dependencies are <value> payloads	The installer media does have a dependent payload (critical/required/ recommended) for a payload.
DW026	"Unable to find a payload that satisfies <product name.product version.code> dependency on: Family: <family_name> ProductName: <product_name> MinVersion: <version>.	The installer media does have a dependent payload (required) for a payload.
DW027	Session has dependencies that cannot be satisfied	The installer media does have a dependent payload (critical) for a payload.
DW028	InstallOperationsQueue: Instruction set is empty	Not a single payload from media can be installed.	Run the Creative Cloud Cleaner Tool and remove all apps. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW028	Unable to open operation queue	Not a single payload from media can be installed.	Run the Creative Cloud Cleaner Tool and remove all apps. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DW029	Custom Action for payload + payload->LogID() + wants to skip this payload. Skipping this payload.	Custom action for payload (or one of its dependent payloads) wants to skip this payload.
DW029	Payload + retValue->LogID() + cannot be installed due to dependent operation skipped as requested by custom action	Custom action for payload (or one of its dependent payloads) wants to skip this payload.
DW030	Custom Action for payload + payload->LogID() + returned error. Failing this payload.	Custom action for payload returned error
DW031	"Payload: + parentPayload-> LogID() + has been updated and has been selected for repair. The patch + payload->LogID() + will be uninstalled now."	Path for a payload will be uninstalled because the payload is being repaired.
DW035	Patcher: + retValue->LogID() + has already been applied. Patchers cannot be repaired/reinstalled	Patch has already been applied.
DW037	Setup is already running.	Another instance of Adobe Installer Setup is already Running.	Close all installations and try to install again.
DW038	The current user doesn't have sufficient security credentials to install this software.	The current user doesn't have sufficient security credentials to install this software.	Log in with an administrative account and try the installation again.
DW039	"Selection of payload + payload->LogID() + is not allowed. It is non-selectable and should be removed from deployment.xml file "	Invalid deployment file.
DW039	"The specified payloads in deployment file are already uninstalled. Please specify any other relevant payload actions besides the driver."	Invalid deployment file.
DW039	An invalid AdobeCode was specified in the deployment file: + logID	Invalid deployment file.
DW039	Cannot mix donotinstall action with remove actions in a deployment file.	Invalid deployment file.
DW039	Cannot mix install/repair actions with remove actions in a deployment file.	Invalid deployment file.
DW039	Cannot repair payloads in install mode.	Invalid deployment file.
DW039	Could not set the installer payload choices from the silent deployment file	Invalid deployment file.
DW039	EDTWorkflow: Cannot set action '<install/uninstall>' action for payload <product name.product version.code> as it is not third-party payload.	Invalid deployment file.
DW039	Failed to load deployment File	Invalid deployment file.
DW039	Payload + payload-> LogID() + is not installed so should not be there in the deployment file	Invalid deployment file.
DW039	RIBSConstants:: kPropDriver Payload Code + property not specified in deployment file for uninstall mode	Invalid deployment file.
DW039	configdbonly action is supported only for EDT workflows	Invalid deployment file.
DW039	Failed to read payload options from deployment file: <path>	Invalid deployment file.
DW039	Unable to load deployment file: <path>	Invalid deployment file.
DW040	Product is no longer installed	The product is not installed. Cannot proceed with the uninstall.
DW040	The product <code> is not installed. Cannot proceed with the uninstall	The product is not installed. Cannot proceed with the uninstall.
DW041	INSTALLDIR Volume <volume name> doesn't exist.	Installation directory is invalid.	Choose a different install directory.
DW041	INSTALLDIR cannot be the root path.	Installation directory is invalid.	Choose a different install directory.
DW041	INSTALLDIR contains invalid characters.	Installation directory is invalid.	Choose a different install directory.
DW041	INSTALLDIR does not describe a full path.	Installation directory is invalid.	Choose a different install directory.
DW041	INSTALLDIR is not on a local volume.	Installation directory is invalid.	Choose a different install directory.
DW041	INSTALLDIR is on a case-sensitive volume.	Installation directory is invalid.	Choose a different install directory.
DW041	INSTALLDIR path exceeds the maximum allowable length.	Installation directory is invalid.	Choose a different install directory.
DW041	INSTALLDIR path is not on a writable volume.	Installation directory is invalid.	Choose a different install directory.
DW041	Invalid INSTALLDIR + myInstallDir	Installation directory is invalid.	Choose a different install directory.
DW041	Invalid INSTALLDIR - <install path>	Installation directory is invalid.	Choose a different install directory.
DW041	One or more reinstallation paths is to a volume that is no longer mounted: '<volume path>'	Installation directory is invalid.	Choose a different install directory.
DW041	Path '<install path>' exceeds the max limit.	Installation directory is invalid.	Choose a different install directory.
DW042	ARP Entry couldn't be created for language : <language code>	Product does not support the chosen install language.
DW042	Language + cit-> second + is not in the list of supported languages	Product does not support the chosen install language.
DW042	The Driver payload <product name.product version.code>does not support the chosen install language : <language code>	Product does not support the chosen install language.
DW043	Could not get the list of supported languages	Could not get the list of supported languages.
DW044	Error setting action for + payload->LogID() + :	Payload actions could not be set due to some constraints.
DW046	Following Conflicting processes were running - <list of conflicting processes>	Conflicting processes are running. Close the conflicting process and proceed.
DW047	System Requirements Check has Failed	System requirements check has failed.
DW048	Disk space Requirements Check has Failed	Insufficient disk space.	Free up disk space on the installation drive and the system drive and try the installation again.
DW048	Payload : <code> disk space <value> required on '<install path>' is greater than free space <value>	Insufficient disk space.	Free up disk space on the installation drive and the system drive and try the installation again.
DW049	Payload + p->LogID() + has an action + GetStrFromPayload Action (actionState) + \ but no resultState	Payload installation was skipped due to some error or user cancelation.
DW050	Payload adobe code + payload name \| + *msg	Payload failed to install/un-install
DW050	The following payload errors were found during install: <value>	Payload failed toinstall/un-install.
DW051	Dependency of session payload <value> <value> <value> <value> has changed.	Dependency of payloads in media is different from already installed payload.
DW052	The base product is not installed.	Unable to proceed with the patch operation. This patch can be run only if the base product is installed on the machine.	Install the base product, and then install the patch.
DW054	A PatchFile command will break the keying.	A patch is trying to update a Sassafras-keyed file on the user machine.	A custom patch is being installed. Check with your system administrator for assistance.
DW054	An InstallFile command will break the keying.	A patch is trying to update a Sassafras-keyed file on the user machine.	A custom patch is being installed. Check with your system administrator for assistance.
DW054	Cannot apply a non-customized patch to a keyed application.	Cannot apply a non-customized patch to a keyed application.	Check with your system administrator for a customized patch.
DW055	Cannot launch process '<command>'. <error>	Cannot launch a process.
DW055	Failed to launch redistributable.	Cannot launch a process.
DW056	Empty parameter passed to RunApplication.	Empty parameter passed to launch a process.
DW057	Unable to get current process token - <error code>\n	Unable to get current process token.
DW058	Unable to look up privilege value SE_DEBUG_NAME	Unable to look up privilege value.
DW059	Unable to adjust token privileges for current process - \n	Unable to adjust token privileges for current process
DW060	Cannot terminate Process '<process name>' <error>	Cannot terminate a process.
DW061	Could not get process handle for Process(<process id>) '<application path>' <error>.	Process open failure.
DW062	Unable to locate folder for token <token>.	Invalid directory token.	Close all conflicting processes and try the installation again.
DW062	Unable to locate folder for token + inToken	Invalid directory token.	Close all conflicting processes and try the installation again.
DW064	Memory requirements not met for <product name.product version.code>	Memory requirements not met.
DW065	Display requirements not met for <product name.product version.code>	Display requirements not met.
DW066	OS requirements not met for <product name.product version.code>	OS requirements not met.
DW067	CPU requirements not met for <product name.product version.code>	CPU requirements not met.
DW068	Unable to get current MSI version	Unable to get current MSI version.
DW069	Another MSI installation is already in progress. Please complete that installation before running this one.	Another MSI installation is already in progress.
DW070	Your system may be running low on memory. Please close all applications, restart the system, and then try again.	Insufficient Memory.	Close all applications, restart your computer, and then try to install again.
DW071	Failed to interpret third-party payload exit code.	Failure related to exit code.
DW071	Failure exit code returned.	Failure related to exit code.
DW071	Failed to get exit code for third-party application.	Failure related to exit code.
DW072	Failed to cache third-party payload at: <payload-path>.	Failed to cache payload.
DW073	Install MSI payload failed with error: <return-value> - Failed to install MSI.<return-value-error-string>\nMSI Error message: <MSI-error-message>.	Failed to install MSI.

DB - Deployment Database errors

Error code	Error message logged	Reason	Solution
DB001	Cannot open SLCache session. Error: <error>.	Database open failure. The database file or installer package might be corrupted.	Re-extract or copy the contents of the installer.
DB001	Cannot open database file '<filename>' to read property <property name>.	Database open failure. The database file or installer package might be corrupted.	Re-extract or copy the contents of the installer.
DB001	Database file '<filename>' does not exist.	Database open failure. The database file or installer package might be corrupted.	Re-extract or copy the contents of the installer.
DB001	Cannot open database file <filename>.	Database open failure. The database file or installer package might be corrupted.	Re-extract or copy the contents of the installer.
DB001	Unable to access install properties for repair operation.	Database open failure. The database file or installer package might be corrupted.	Re-extract or copy the contents of the installer.
DB001	Unable to access properties for uninstall operation.	Database open failure. The database file or installer package might be corrupted.	Re-extract or copy the contents of the installer.
DB001	Unable to open uninstall database for storage key <key>.	Database open failure. The database file or installer package might be corrupted.	Re-extract or copy the contents of the installer.
DB001	logStr.	Database open failure. The database file or installer package might be corrupted.	Re-extract or copy the contents of the installer.
DB002	Error setting busy timeout: (<error code>) <error message>.	Database time-out failure	Close all installations and try to install again.
DB003	sqlite step: (<error code>) <error message>.	Database step failed because the query is invalid.	Close all installations and try to install again.
DB004	sqlite finalize: (<error code>) <error message>.	Database Sqlite finalize failure.	Run the Creative Cloud Cleaner Tool and remove all products. See Use the Creative Cloud Cleaner Tool to solve installation problems.
DB005	sqlite prepare: '<query string>' (<error code>) <error message>.	Database prepare failed because the query string is invalid.	Close all installations and try to install again.
DB006	Failed to add collection <collection id>.	CAPS database update failure. The CAPS database might me corrupted.
DB006	Failed to add payload <payload code> to collection <collection id>.	CAPS database update failure. The CAPS database might me corrupted.
DB006	Failed to remove the AdobeCode <code name>.	CAPS database update failure. The CAPS database might me corrupted.
DB006	Failed to set payload installState for payload <payload code>.	CAPS database update failure. The CAPS database might me corrupted.
DB006	Failed to set the installed state of the AdobeCode <code name>.	CAPS database update failure. The CAPS database might me corrupted.
DB006	SLCache remove operation failed. Error: <error code>.	CAPS database update failure. The CAPS database might me corrupted.
DB007	Failed to add payload <payload code> to collection <collection id>.	CAPS database open failure. The CAPS database might me corrupted.
DB008	Cannot fetch entries from Assets table.	Database query failure. The entry might not exist in the table.	Re-extract or copy the contents of the installer.
DB008	Unable to get alias data for path <path>.	Database query failure. The entry might not exist in the table.	Re-extract or copy the contents of the installer.
DB008	Unable to get alias data for volume path <path> for token <token>.	Database query failure. The entry might not exist in the table.	Re-extract or copy the contents of the installer.
DB008	Unable to get alias data from uninstall db for storage key <key>.	Database query failure. The entry might not exist in the table.	Re-extract or copy the contents of the installer.
DB008	Unable to get token volume data from uninstall db for storage key <key>.	Database query failure. The entry might not exist in the table.	Re-extract or copy the contents of the installer.
DB008	Unable to read install properties for repair operation.	Database query failure. The entry might not exist in the table.	Re-extract or copy the contents of the installer.
DB008	Unable to read properties for uninstall operation.	Database query failure. The entry might not exist in the table.	Re-extract or copy the contents of the installer.
DB008	Unable to use property 'UninstallSeq' for determining uninstall sequence. Trying basic uninstall ...	Database query failure. The entry might not exist in the table.	Re-extract or copy the contents of the installer.
DB009	CreateUninstallDataBase failed on command + curCommand->GetName().	Database creation failure. The database file might not exist.	Free some disk space and try to install again.
DB010	CreateUninstallDataBase: Cannot insert into Property <value>=<value>.	Database update failure.
DB010	Unable to store alias data for path at <path> due to error <error>.	Database update failure.
DB010	Unable to store alias data for path at <path>.	Database update failure.
DB010	Unable to store token volume alias data for token <token> with volume path at <path> due to error <error>.	Database update failure.
DB010	Unable to store token volume alias data for token <machine architecture> with volume path at <path>.	Database update failure.
DB011	ostr.str().	MSI Installer package open failure. The installer package might be corrupted.

DM - Deployment Machine errors

DC - Deployment SLCache errors

Error messages without error codes

Error type	Error message logged
ERROREX	AMT Operation failed with status code <code> for file <filename>.
ERROREX	AdobeSelfHealing SHRepair failed with error code <error>.
ERROREX	AdobeSelfHealing SHSerializeAndRepair failed with error code <error>.
ERROREX	Alert: <value>n<value>.
ERROREX	Commit of relocation data changes returned error <error>.
ERROREX	Failed to launch executable: <value>n<value>.
ERROREX	Folder <folder name> contains invalid resource files.
ERROREX	MSI Out of disk space: <value>.
ERROREX	Payload <payload code>: Cannot locate resource folder.
ERROREX	Rollback of relocation data changes returned error <error>.
ERROREX	Unable to access uninstall database for storage key <key> due to error <error>.
ERROREX	Unable to create string for install mode <value>.
ERROREX	Unable to delete relocation data for all paths due to error <error>.
ERROREX	Unable to delete token volume relocation data for all tokens due to error <error>.
ERROREX	Unable to load SHRepair from framework with executable at <path>.
ERROREX	Unable to load SHSerializeAndRepair from framework with executable at <path>.
ERROREX	Unable to locate enclosing application bundle for path <path>.
ERROREX	Unable to locate enclosing application bundle information for path <path>.
ERROREX	Unable to locate enclosing framework bundle for path <path>.
ERROREX	Unable to open uninstall database for storage key <key> due to error <error>.
ERROR	AdobeSelfHealing SHPersonalizeAndRepair failed with error code <error>% err).
ERROR	Non-standard exit for spawned process <val> with error <error>% executablePath% waitResult).
ERROR	Unable to add collection with ID <ID code> and driver code <driver code> to CAPS due to error <error>% mCollectionID % mDriverAdobeCode % capsResult).
ERROR	Unable to add payload with ID <ID code> to CAPS due to error <error>% mAdobeCode % operationResult.lastCapsStatus).
ERROR	Unable to commit AMT configuration data. Error: <error>.% amtConfigResult).
ERROR	Unable to exec <val> from forked process% executablePath).
ERROR	Unable to mark new payload with ID <ID code> as installed to CAPS due to error <val>% mAdobeCode % capsResult).
ERROR	Unable to mark payload with code <code> from collection with ID <ID code> as uninstalled in CAPS due to error <error>% mAdobeCode % mCollectionID % operationResult.lastCapsStatus).
ERROR	Unable to open CAPS session due to error <error>% capsResult).
ERROR	Unable to remove collection with ID <ID code> from CAPS due to error <error>% mCollectionID % operationResult.lastCapsStatus).
ERROR	Unable to remove payload with code <payload code> from collection with ID <ID code> from CAPS due to error <error>% mAdobeCode % mCollectionID % capsResult).
ERROR	Unable to roll back partial CAPS transaction due to error <error>% capsResult).
ERROR	Unable to spawn process <process name>% executablePath).
ERROR	Unable to store alias path of <val> for collection with ID <ID code> to CAPS due to error <error>% mAliasPath % mCollectionID % capsResult).
ERROR	Unable to store original install path of <val> for collection with ID <ID code> to CAPS due to error <error>% mOriginalInstallerPath % mCollectionID % capsResult).
ERROR	Unable to store updated uninstaller alias path of <val> for collection with ID <ID code> to CAPS due to error <error>% mUpdatedCollectionAliasPath % mCollectionID % capsResult).
ERROR	Unable to scan double from %@.
ERROR	ARKSELECTOR_FILENAME not found at + arkSelectorPath.Parent().
ERROR	ASU has quit unexpectedly.
ERROR	AhmbedDataAccess::GetEULASForAdobeCode - Decode of EULA failed.
ERROR	Cannot open mediadb.
ERROR	Deployment file does not exist: + iterArgs->second.
ERROR	Failed to read payload options from deployment file: + iterArgs->second.
ERROR	INSTALLDIR property not provided in deploymentFile.
ERROR	Invalid file ARKSELECTOR_FILENAME.
ERROR	Invalid file SETUP_FILENAME.
ERROR	Media type not currently supported.
ERROR	ParentProductAdobeCode property not found in database.
ERROR	Path validity check failed.
ERROR	SETUP_FILENAME not found at + outSetupLibraryPath.Parent().
ERROR	This software has been updated since it was originally installed. To remove this software, you must first run its update installer and remove the update.
ERROR	Unable to allocate self-healing arguments.
ERROR	Unable to initialize session. Ensure all dependent payloads marked for proper action.
ERROR	Unable to load deployment file: + iterArgs->second.
ERROR	Upgrade code is same as payload code.
ERROR	adobeCode property not found in database.
ERROR	kErrorMessage.
ERROR	mediaSignature not found.
ERROR	resource folder not found at + outResourcePath.
FATALEX	Payload '<payload code>' information not found in Media_db.
WARNEX	Cannot delete local media db. <value>.
WARNEX	Failed to update the csu inventory for <value> return values <major error code>:<minor error code>.
WARNEX	No RemoverTool was found in the uninstaller at <path> for the self-healing library at <path>.
WARN	Spawned process <process> exited with status <status>% executablePath% WEXITSTATUS(waitStatus)).
WARN	Unable to access both workspace and volume path for volume <volume name>.% friendlyName).
WARN	Unable to access scaled image data for volume <volume name>.% friendlyName).
WARN	Unable to access volume image for volume <volume name>.% friendlyName).
WARN	Unable to create temporary volume image for volume <volume name>.% friendlyName).
WARN	Unable to write volume image for volume <volume name> at path <path>.% friendlyName % tempFile).
WARN	An exception prevented loading and overriding the application icon.
WARN	Disable Wow64FsReflection already called.
WARN	Disable Wow64FsReflection not called and got Enable Wow64FsReflection command.
WARN	Found running application.
WARN	User opted to Cancel the install.

Error code	Error message logged	Reason
DM001	Unable to locate md5 Utility at <path>.	Unable to locate md5 Utility at /sbin/md5.
DM002	Unable to locate patch Utility at <path>.	Unable to locate patch Utility at /usr/bin.bspatch.
DM003	<Payload code> payload specified in deployment. Currently running on <machine architecture> machine. Skipping this payload. AdobeCode: + i->adobeCode + Product Name: + logID + Deployment action was: <install/uninstall>.	This product isn't supported for the target computer. The product is for a 64-bit computer, and the target computer is 32-bit.
DM003	Machine is <machine architecture> and <specified machine architecture> payload AdobeCode was specified in the deployment file: <product name.product version.code>.	This product isn't supported for the target computer. The product is for a 64-bit computer, and the target computer is 32-bit.
DM003	Cannot install <machine architecture> payloads on a <machine architecture> machine.	This product isn't supported for the target computer. The product is for a 64-bit computer, and the target computer is 32-bit.
DM004	Unable to locate touch Utility at <path>.	Unable to locate touch Utility at /usr/bin/touch.

Error code	Error message logged	Reason	Solution
DC001	Cannot open SLCache session. Error: <error>.	Unable to open the SLCache session.	Restore permissions to the Adobe PCD folder. See Solution 2: Restore permissions to licensing folders in Configuration error \| Creative Cloud.
DC002	SLCache add operation failed. Error: <error>	Unable to update data in SLCache.	Restore permissions to the Adobe PCD folder. See Solution 2: Restore permissions to licensing folders in Configuration error \| Creative Cloud .