Production deployment: April 22, 2025

GovCloud deployment: April 24, 2025

• Send in Bulk: Bulk download - Senders can now download all completed child agreements from a Send in Bulk transaction directly from the Manage page. The ZIP file includes only completed agreements, named based on their transaction ID, while in-progress, canceled, declined, or expired agreements are excluded.
  Each download request supports up to 100 MB of data, offering a quick and efficient way to access finalized documents in a single step.

• Enhanced Mobile Signing Experience - Senders can now enable and configure a mobile-optimized signing experience, giving recipients two viewing options:
  • PDF View – Displays the entire agreement for review and signing.
  • Field-Only View – Focuses on form fields, making completing and signing agreements on mobile devices easier.

This update streamlines the signing process, improving form completion rates and overall mobile experience.

• CC’d parties for individual recipients in Custom Workflow Designer - The Custom Workflow Designer now allows each individual recipient to have dedicated CC’d parties. When enabled, CC’d parties receive notifications simultaneously with the intended recipient, ensuring better visibility and streamlined communication. This feature is available if the account is configured to allow it.

• Checkbox and Radio Button: Show Field Border option - Checkbox and Radio Button fields now include an option to Show field border when viewing and printing the agreement. This option can be turned off when the uploaded document already contains pre-printed borders, ensuring a cleaner final document by preventing duplicate borders.
  The option is enabled by default and configured at the field level.  

• Enhanced Automatic Form Field Detection  The automatic form field detection feature now places detected fields automatically, streamlining the form creation process. Users retain complete control and can edit, delete, or remove all placed fields with a single action.

• New Option to Set Recipient Signature Type - Senders can now define the signature type for recipients when sending agreements through the modern Request Signature process. When enabled, a Signature Type drop-down appears in the Recipient settings section of the Compose page, showing the options allowed by group settings.
  • The setting defaults can be configured at the group level.
  • If the sender selects a signature type, the recipient must use that type.
    • The sender can select multiple options for the recipient.
  • The recipient can choose their preferred signature type if no selection is made.

This feature provides greater control over signature methods while maintaining flexibility when needed.

• Improved User Management in Acrobat Sign - The Acrobat Sign user administration view has been updated to enhance visibility into the users’ status. The improved interface provides easier access to review pending invites and clear indicators for provisioning issues. The new interface also highlights the prominent actions admins can perform for each of the status categories (Add User, Send reminder, and Contact support) to streamline the user provisioning process.

• Improve recipient data security by configuring recipients with restricted access - The Restricted Access to Agreements feature enhances privacy by preventing agreements from being attached to a recipient's Acrobat Sign userID (if they have one). When enabled, the Recipient Agreement Access option appears in the Recipient Settings section on the Compose page. Administrators can configure this setting to enable it by default and make it editable by senders.
  When a recipient is marked as restricted, they are treated as if they do not have an active Acrobat Sign user account. As a consequence, the agreement does not appear on their Manage page. This prevents accidental data leakage due to group-level sharing relationships.

• New WhatsApp Delivery for One-Time Passwords - Acrobat Sign now supports WhatsApp as a delivery method for one-time passwords (OTP) to recipients' phones. This feature functions similarly to SMS delivery but leverages WhatsApp's technology and infrastructure, providing additional stability and a convenient communication option. WhatsApp OTP authentication is a premium authentication type that is available when composing new agreements.

• Revisit Recipient Configuration from the Authoring Page - Senders using the new Request Signature experience can now navigate back to the Compose page from the Authoring environment to reconfigure recipients and their properties without losing progress. This allows for adjustments to recipient order and details while ensuring that existing field assignments remain intact (e.g., Signer 1 remains Signer 1). (If a participant is removed, their related fields will also be removed.)
  

• New Authoring Environment for Library Templates - The library template authoring environment now features the modern authoring experience for field placement, making creating and customizing templates easier. Enhancements include:
  • Updated field placement tools for improved accuracy and efficiency.
  • Mobile-focused authoring allows users to create mobile-friendly templates that optimize the signing experience on mobile devices.

These updates streamline template creation and ensure a seamless experience for both senders and recipients.

• New Identity Providers (IdPs) Added to Acrobat Sign - Acrobat Sign is expanding its list of supported identity providers (IdPs) to enhance the recipient's authentication options. The following new IdPs are now available:
  • OneID ID Check
  • OneID ID Proof 
  • OneID ID Assure 
  • OneID Sign-Up Plus

These additions expand Acrobat Sign's compatibility with global identity verification standards, supporting seamless and secure authentication across multiple industries.

•  Expanded Country support for Phone Authentication – Phone Authentication and agreement delivery via SMS now support these additional Countries and Country Phone codes: 
  • Isle of Man (+44)
  • Guernsey (+44)
  • Jersey (+44)

• The modern Request Signature environment has become the default experience when creating a new agreement. All existing accounts have been switched to the modern environment
  • Users can no longer access links to switch between the new and classic environments.
  • Administrators still have the option to enable the classic experience through the admin menu.
  • Customers using the Notarize integration will not be affected by this change.

• System administrators of a VIP account in the Admin Console are automatically assigned an Acrobat Sign entitlement - When an account initially purchases the Acrobat Sign service under a VIP license, they will have their users with System Administrator privileges automatically assigned an Acrobat Sign license.
  • New organizations will have all existing assigned System Administrators provisioned with an Acrobat Sign administrator-level entitlement.
  • Existing organizations that purchase an Acrobat Sign license will have all existing System Administrators provisioned with an account administrator-level Acrobat Sign entitlement.

The Acrobat Sign license is automatically entitled only when the Acrobat Sign services are first purchased for the organization. Entitlement does not happen for subsequently promoted System Administrators.

• Improved Administrator Onboarding Checklist and Communications - Acrobat Sign administrators now receive enhanced support for managing account onboarding, including new tools and improved email communications.
  Improved onboarding features include:
  • Onboarding Checklist – A new Get Started tab has been added under the Admin page, providing a short checklist of key actions for new administrators when they first take control of an account.
  • Updated Welcome and Reminder Emails – The initial email notifications sent to new administrators have been revised to support the onboarding checklist, offering clearer guidance on the next steps in account setup.
  • Monthly Overview Email – Administrators will receive a monthly summary detailing:
    • Visibility into all user statuses and where administrators need to take action.
    • Number of transactions/seats consumed since the start of the contract. Administrators no longer need to navigate to the admin console just for this information.
    • A quick snapshot of the contract including the anniversary date.
  • Intelligent Existing Entitlement Detection and Notification - If a user’s previous Acrobat Sign entitlement is detected, the affected user will be included in a weekly notification email sent to all account administrators. Each such user may appear in up to three notifications.

These improvements help administrators manage their accounts more efficiently and stay informed about system activity and potential issues.

• Improved User Login Experience - Acrobat Sign has streamlined the login and authentication process through the Adobe Identity Management System (IMS).
  
  • The user's organizational profile is automatically selected during the login process to the ones entitled with the Acrobat Sign service ( Identifying the request as coming from an Acrobat Sign source)
  • Users who encounter errors during login will have links in their error messages to contact their Acrobat Sign administrators for assistance.
  • All users assigned an active entitlement but have not logged in to the service will be sent up to two email reminders. (This also applies to existing inactive users before the release date)

These improvements simplify login, reduce friction, and improve the overall user experience.

Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Enabled by default; Not configurable
 

• The Account tab renamed to Admin - The Account tab, available to Acrobat Sign account-level administrators, has been renamed to Admin. This is a cosmetic change to the tab label in the Standalone web version of the application. This update is implemented for the Commercial environment in April 2025 and the Government environment in May 2025.

Mobile application updates

• Update to template file management - The template list in the Acrobat Sign mobile app now follows a structured format, making it easier to find specific templates. The structure aligns with the web version, organizing templates into sections such as:
  • My Templates
  • Group Templates
  • Account Templates

This update improves navigation and ensures consistency between the mobile and web experiences.

• Improved Accessibility in Acrobat Sign Mobile Apps - The Acrobat Sign mobile applications now offer enhanced accessibility features, ensuring better compliance with accessibility standards. Updates include:
  • Improved color contrast for better visibility.
  • Keyboard shortcut support for easier navigation.
  • Enhanced screen reader compatibility for a more inclusive user experience.

These improvements make the mobile app more accessible to all users, providing a smoother and more user-friendly experience.

Available environments: iOS mobile application | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Enabled by default

Integration Updates

• Updated Acrobat Sign Connectors for Microsoft Power Automate - The Acrobat Sign connectors for Power Automate now support an improved agreement-sending process that allows documents to be loaded into the Compose page for editing recipient information and then sending the agreement to the Authoring environment for further field placement.
  Additionally, the Acrobat Sign connectors now support two advanced authentication methods:
  • Digital Identity Gateway
  • One-Time Password (OTP) via Email

• Workday integration: Digital signatures with Aadhaar e-Sign - The Workday integration now fully supports the optional Aadhaar e-Sign service available in India, an online electronic signature service that facilitates digitally signing agreements based on OTP authentication and e-KYC verification.

• GDPR Compliance: Delete User Info via API - Partners can now use the API to delete user information when removing a user's data in compliance with GDPR requirements. This enhancement streamlines data management and ensures regulatory compliance.

• New Webhook Field: eventDateTimezoneOffset - Adobe Acrobat Sign introduces eventDateTimezoneOffset, a new field in the webhook payload for the AGREEMENT_ACTION_COMPLETED subscribed event.
  This field captures the recipient's timezone offset when they update the agreement, providing better visibility into the local signing time.
  • eventDateTimezoneOffset records the recipient's timezone offset in minutes relative to UTC (e.g., eventDateTimezoneOffset : "UTC-300")
  • The existing eventDate field remains unchanged and continues to store the action's UTC timestamp. The timezone offset does not modify the eventDate value.

This update enhances the tracking of signing activities across different time zones.

• Migration of Acrobat Sign Developer Documentation - Acrobat Sign developer documentation is moving from opensource.adobe.com/acrobat-sign to developer.adobe.com/acrobat-sign. This migration ensures better integration with Adobe's developer resources, providing a more streamlined and centralized experience for developers.