Adobe Firefly Learn & Support

User Guide

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User Guide

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Troubleshooting & help

Go to firefly.adobe.com and sign in with your Adobe ID to use everyday language to get extraordinary results with generative AI.

The native app support for iOS and Android is not available. However, Firefly is accessible as a standalone web application available at firefly.adobe.com and can be easily accessed on mobile browsers like Chrome, Safari, and Firefox. For more information, see system requirements.

Adobe Firefly can be accessed on web browsers like Chrome, Safari, and Firefox. To ensure a smooth experience, it's important to use the latest version of your chosen browser. For more information, see system requirements.

Your Creative Cloud, Adobe Express, Adobe Firefly, or Adobe Stock paid plan include a plan-specific number of monthly generative AI creations powered by Adobe Firefly. Learn about the amount of credits allocated for each plan.

Free Creative Cloud users also receive a set number of monthly generative AI creations. When that monthly limit is reached, you can subscribe to a paid plan to continue creating Firefly-powered assets or wait until credits reset the next month. Your generative credits can only be used in the apps you are entitled to.

For Text to Image, Text Effects, and Generative Recolor results, hover over the image, select the More Options icon, and choose Download. For Generative Fill results, select Download on the upper-right corner of the Firefly web app to save an image locally.

If the screen doesn't load your image after you upload it to the Firefly web app, check if there's an update available for your browser. Make sure you're using the most recent version. Learn more.

If the generated images appear with an error or are not viewable, reword your prompt and try again. Make sure that the prompt follows the generative AI user guidelines.

Favorites are saved using your browser data, so they won't be available on another browser, in incognito mode, or if you clear your browser data. When you first sign in, you might need to refresh the Favorites page to view your favorites. If you're low on available disk space, the browser might delete your favorites. To access your images generated from the Text to Image and Text Effects features on other browsers and devices, save the images to Creative Cloud Libraries.