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Manage device licenses

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  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment home
      2. K-12 Onboarding Wizard
      3. Simple setup
      4. Syncing Users
      5. Roster Sync K-12 (US)
      6. Key licensing concepts
      7. Deployment options
      8. Quick tips
      9. Approve Adobe apps in Google Admin Console
      10. Enable Adobe Express in Google Classroom
      11. Integration with Canvas LMS
      12. Integration with Blackboard Learn
      13. Configuring SSO for District Portals and LMSs
      14. Add users through Roster Sync
      15. Kivuto FAQ
      16. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Role sync for Education
      4. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage users
    1. Overview
    2. Administrative roles
    3. User management strategies
      1. Manage users individually   
      2. Manage multiple users (Bulk CSV)
      3. User Sync tool (UST)
      4. Microsoft Azure Sync
      5. Google Federation Sync
    4. Assign licenses to a Teams user
    5. Add users with matching email domains
    6. Change user's identity type
    7. Manage user groups
    8. Manage directory users
    9. Manage developers
    10. Migrate existing users to the Adobe Admin Console
    11. Migrate user management to the Adobe Admin Console
  6. Manage products and entitlements
    1. Manage products and product profiles
      1. Manage products
      2. Buy products and licenses
      3. Manage product profiles for enterprise users
      4. Manage automatic assignment rules
      5. Entitle users to train Firefly custom models
      6. Review product requests
      7. Manage self-service policies
      8. Manage app integrations
      9. Manage product permissions in the Admin Console  
      10. Enable/disable services for a product profile
      11. Single App | Creative Cloud for enterprise
      12. Optional services
    2. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  7. Get started with Global Admin Console
    1. Adopt global administration
    2. Select your organization
    3. Manage organization hierarchy
    4. Manage product profiles
    5. Manage administrators
    6. Manage user groups
    7. Update organization policies
    8. Manage policy templates
    9. Allocate products to child organizations
    10. Execute pending jobs
    11. Explore insights
    12. Export or import organization structure
  8. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  9. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  10. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
  11. Manage your Teams account
    1. Overview
    2. Update payment details
    3. Manage invoices
    4. Change contract owner
    5. Change your plan
    6. Change reseller
    7. Cancel your plan
    8. Purchase Request compliance
    9. Manage your team in Adobe Express
  12. Renewals
    1. Teams membership: Renewals
    2. Enterprise in VIP: Renewals and compliance
  13. Manage contracts
    1. Automated expiration stages for ETLA contracts
    2. Switching contract types within an existing Adobe Admin Console
    3. Value Incentive Plan (VIP) in China
    4. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud
Note:

Creative Cloud Packager is no longer in development and no updates will be provided. Also, Creative Cloud Packager cannot be used to create packages that include CC 2019 apps or later. Learn More.

The Creative Cloud Packager cannot be used to create packages that include CC 2019 apps or later. Learn More. To use CC 2019 and later apps, we recommend that you migrate to shared device licenses.

For more on Shared Device Licensing, see the deployment guide.

Purchase Creative Cloud for education device licenses

Device licenses allow institutions enrolled in the Value Incentive Plan (VIP) to license software to a specific computer. Also, users never have to sign in or enter a serial number to access apps. Institutions can purchase Creative Cloud for education device licenses by joining VIP via an Adobe Authorized Education Reseller or through Adobe Business Direct.

Sign in to the Admin Console

  1. Sign in to adobe.com by clicking Sign In on the top global navigation bar and entering the email address and password associated with the VIP membership.

    For system requirements for Admin Console, see System requirements | Admin Console.

  2. To open the Admin console, where you can manage your licenses, click Manage Team.

    After purchasing Creative Cloud for education device licenses, the VIP Administrator accesses the Admin Console to manage device licenses and download Creative Cloud Packager.

Manage device licenses

To view device licenses, navigate to Products in the Admin Console.

Package and deploy device licenses

Creative Cloud Packager allows the Admin to create installation packages for deployment. After creating an installation package, the Admin installs the package of products to computers in classrooms or labs using an enterprise deployment tool such as Microsoft System Center Configuration Manager (SCCM), Apple Remote Desktop, or JAMF Pro. For more information, see Deploying Adobe packages with ARD and Deploying Adobe packages with SCCM. To learn more about packaging and deploying device licenses, see Create packages with device licenses.

Download Creative Cloud Packager

  1. In the Admin Console, navigate to Products > Device Licenses > Learn More.

  2. Click How to Deploy Devices.

  3. In the Device Licenses Deployment dialog, choose Creative Cloud Packager based on your OS.

    Deploy devices

Activate a license on a device

Admins cannot assign a license to a device directly from the Admin Console. Device licenses are activated based on a first launch, first license principle. When the first app (for example, Photoshop or Dreamweaver) is launched on the device, a license file is created and activated on the device. This process continues until all purchased licenses are used.

Devices must connect to Adobe servers for initial activation, and then at least once every 30 days until the end of the subscription term.

Once a license is activated on a device, the device name appears in the Admin Console. To view the list of activated devices, do the following:

  1. In the Admin Console, navigate to Products.

    A list of all the licenses purchased, that is Product licenses and Device licenses, is displayed.

  2. Click the Device License you want to view the active devices for.

    The All Devices tab shows the list of the activated devices.

    To view the deactivated devices, click Deactivated Devices.

Deactivate a device license

To begin the deactivation process, navigate to Products, and choose the specific device license. Then, select the check boxes for the relevant devices from the list under All Devices, and click Deactivate Devices. A pop-up menu appears to confirm deactivation.
You can also deactivate a single device clicking anywhere except the check box, on one of the device rows, and then clicking Deactivate.

Deactivate devices

After deactivating a license from a device, it can be activated on another device. When the next unlicensed device launches an app from that deployment pool, the available license is used.

When the Admin deactivates a license from a device, an entry appears in the Deactivated Devices list displaying the product, device name, and license deactivation date. If there are no deactivated devices, this list is blank.

To view the list, navigate to Products from the Admin Console, and click Deactivated Devices.

Note:

The Deactivated Devices list is a historical list. So, the same device can appear more than once if it was deactivated, reactivated, and then deactivated again.

Reactivate a license

To reactivate a previously deactivated device, the Admin has two options.

Option 1:

Redeploy the license by following Package and deploy device licenses above (make sure that the latest version of Creative Cloud Packager is installed). Use this process if:

  A. Creative Cloud for education was removed or uninstalled from the device.

  B. The Admin wants to install a different set of apps than what is on the device.

  C. The product hasn’t been updated in some time.

Option 2:

Create a license file. This option is ideal for replacing a currently installed product with a new license file of the same product. For example, if Creative Cloud All Apps was installed and used on the device before license deactivation, create a new Creative Cloud All Apps license file for the device. This process eliminates the need to fully redeploy to the device.

If you are unable to activate device licenses on your device, see Reactivation of Archived machines in Device licensing.

Once the license is redeployed, launch the app on the device to activate the license. Once a license is activated, the device and its status are visible in the product deployment pool of the Admin Console.

Temporary licenses

If the number of devices with active licenses exceeds the purchased license quantity, a warning message appears under All Devices with a Payment Needed status and the number of days to the expiration date. Admins have 60 days from license activation to convert temporary licenses to purchased licenses by placing an order with your Adobe representative.

Payment needed

The Admin can also deactivate any temporary licenses by following Deactivate a device license above. If the Admin does not purchase more licenses, and does not even deactivate the temporary licenses by the expiration date, users cannot access any associated apps.

Purchase additional licenses

Currently, the Admin is unable to add (purchase) additional device licenses through the Admin Console. To purchase additional device licenses, call Adobe Business Direct at 800-443-8158 or an Adobe Authorized Education Reseller.

Search for a device

  1. Navigate to Products, and click a device license.

  2. Under All Devices, enter the device name in the search box. The search string must be at least three characters.

    The matching results are displayed.

Manage Administrators

A system admin is the super user for the organization, who is allowed to perform all administrative tasks in the Admin Console. Also, the system admin has permissions to add or remove administrators from the System Administrator role, while still retaining overall control. To learn how, see Administrative roles.

Note:

Value Incentive Plans (VIP) only have the System Administrator role.

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