User Guide

Configure URL access for Adobe Captivate features

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Captivate

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  1. Captivate User Guide
  2. Get to know Captivate
    1. What's new in Adobe Captivate
    2. Adobe Captivate System Requirements
    3. Download Adobe Captivate
    4. Frequently Asked Questions
  3. Adobe Captivate releases
    1. Adobe Captivate 13
      1. Adobe Captivate (13.0) release notes
    2. Adobe Captivate 12
      1. Adobe Captivate 12 summary
      2. Adobe Captivate (12.6 update) release notes
      3. Adobe Captivate (12.5 update) release notes
      4. Adobe Captivate (12.4 update) release notes
      5. Adobe Captivate (12.3 update) release notes
      6. Adobe Captivate (12.2 update) release notes
      7. Adobe Captivate (12.1 update) release notes
  4. Project setup
    1. Slide navigator
    2. Project dimensions
    3. Set preferences
      1. General preferences
      2. Generative AI preferences
      3. Project preferences
      4. Quizzing preferences
    4. Themes
    5. Configure URL access for Adobe Captivate features
  5. Import from PowerPoint
    1. Import PowerPoint presentations into Captivate
    2. Work with text on imported slides
    3. Work with shapes on imported slides
    4. Add media to imported slides
    5. Add interactions and animations to imported slides
  6. Generative AI in Adobe Captivate
    1. Generative AI overview
    2. Generative AI FAQs
    3. Generative credits
    4. Generate text 
      1. Generate text overview
      2. Write effective prompts for text generation
      3. Generate text using quick prompts
      4. Generate text using custom prompts
      5. Provide feedback to improve text generation
    5. Generate images
      1. Generate image overview
      2. Generate images using prompts
      3. Choose image content type - Photo or Art
      4. Use reference images for Composition and Style
      5. Best practices for effective image generation
      6. Provide feedback to improve image generation
    6. Generate avatar
      1. Generate avatar overview
      2. Customize the avatar
      3. Create transcripts for avatar narration
      4. Generate avatar narration
      5. Provide feedback to improve avatar generation
    7. Generate transcripts
      1. Generate transcripts overview
      2. Generate transcripts for closed captions
      3. Best practices to use transcripts effectively
  7. Add and edit text
    1. Add text to a project
    2. Add Adobe fonts to a project
    3. Add quotes
  8. Add and edit images
    1. Add images to a project
    2. Edit the background image on a slide
    3. Add SVGs to a project
  9. Add and edit media
    1. Add videos to a project
    2. Add and edit audio
    3. Add audio for widget interactions
    4. Add closed captions
    5. Add web objects to a project
  10. Interactive components
    1. Add a button
    2. Add an input field
    3. Add a radio button group
    4. Add a dropdown
    5. Add a checkbox
    6. Variables in Adobe Captivate
  11. Create quizzes
    1. Add a Multiple-choice question
    2. Add a True or false question
    3. Add a Match the column question
    4. Add a Short answer question
    5. Add a Sequence question
    6. Add question pools and random question slides
    7. Import questions as CSV
  12. Add widgets
    1. Add a Card
    2. Add Tabs
    3. Add a Certificate
    4. Add a Carousel
    5. Add a Hotspot
    6. Add Drag-and-Drop
    7. Add a Timeline
    8. Add Click to Reveal
    9. Add an Accordion
  13. Interactions and animations
    1. Add interactions to a project
    2. Create interactive video with overlay
    3. Create a slide-level interaction
    4. Create an object-level interaction
    5. Add animations to a project
    6. States in Adobe Captivate
  14. Enhance your e-learning project
    1. Add padding to content blocks and components
    2. Add a header to a project
    3. Add a footer to a project
    4. Create a long scroll project
    5. Add a conversation slide
    6. Add characters to your Adobe Captivate project
    7. Assets in Captivate
  15. Simulation projects
    1. Simulation overview and setup
    2. Demo mode
    3. Training mode
    4. Assessment mode
    5. Full-motion recording
  16. Timeline and TOC
    1. Timeline panel in Adobe Captivate
    2. Table of Contents in Adobe Captivate
  17. Review and collaborate
    1. Share for review
    2. Create and manage reviews
    3. Add review comments and collaborate
    4. FAQs and Troubleshooting guide for sharing projects for review   
  18. Preview and publish
    1. Preview your project
    2. Publish your project
  19. Accessibility
    1. Create accessible eLearning content in Adobe Captivate
    2. Make a slide accessible
    3. Make slide objects accessible
    4. Make an interactive component accessible
    5. Make a widget accessible
    6. Make a quiz accessible
    7. TOC and Playbar accessibility
  20. Design options in Adobe Captivate
    1. What are design options?
    2. Parts of a design option
    3. Create custom design options
    4. Modify a custom design option
    5. Export a custom design option
    6. Import a custom design option
  21. Additional resources
    1. Top How-tos in Captivate
    2. Captivate Classic vs Adobe Captivate
    3. Upgrade older Captivate projects to the latest version
    4. Create and deploy Captivate packages in Admin Console

Adobe Captivate requires internet access to specific URLs for some features to work correctly. In restricted networks (firewall/proxy/closed environments), these features may not load or may fail to complete actions such as generating AI voices, using generative AI, sharing projects for review, or loading assets.

This article provides:

  • A minimum allowlist by feature (recommended starting point)
  • A full allowlist for broader compatibility
  • Version-specific requirements (Captivate v13 vs v12.5/v12.6)

To use these features, your IT or security team must add the following URLs to the allowed list.

Tip
Use the latest version of Adobe Captivate.

Why is this list required

Use this allowlist guidance when:

  • Your organization restricts internet access for desktop apps or specific domains.
  • Generative AI features or AI voices don’t work in Captivate.
  • Sharing a project for review fails, or reviewers can’t load comments.
  • The Assets panel doesn’t load Adobe Stock or partner assets.

Minimum allowlist by feature (recommended)

This baseline is a practical starting point for policy updates. Depending on your environment (regional routing, proxy/TLS inspection, identity policy), additional domains from the Full allowlist (broad compatibility) may be required.

Feature / scenario Captivate version Baseline endpoints to allow
Generative AI and AI voices Captivate v13 https://*.adobe.io/* ; https://*.amazonaws.com/*
AI voices for text-to-speech generation Captivate v12.5 and v12.6 https://cpassets.adobe.com ; https://api.elevenlabs.io
Share a project for review As applicable comments.adobe.io ; cc-collab.adobe.io ; cc-api-storage.adobe.io ; captivate.adobe.com ; ccassetreview.adobe.io ; invitations.adobe.io
Accessing Assets panel As applicable Use the Assets panel allowlist section below (core + additional domains listed).

Generative AI and AI voices

Captivate v13: generative AI features and AI voices

To use generative AI features and AI voices for text-to-speech generation in Adobe Captivate (v13), ensure that the following endpoints are accessible:

  • https://*.adobe.io/*
  • https://*.amazonaws.com/*

Captivate v12.5 and v12.6: enable AI voices

If you are using Adobe Captivate v12.5 or v12.6, ensure that the following endpoints are accessible to use AI voices for text-to-speech generation:

  • https://cpassets.adobe.com
  • https://api.elevenlabs.io

Share a project for review

To ensure full functionality, especially for features like project sharing and review, allow access to the following URLs:

  • comments.adobe.io
  • cc-collab.adobe.io
  • cc-api-storage.adobe.io
  • captivate.adobe.com
  • ccassetreview.adobe.io
  • invitations.adobe.io

Access Assets panel

To ensure Adobe Captivate’s asset-related features function properly, your IT or security team should allow access to the URLs listed below:

  • ims-na1.adobelogin.com:443
  • adobe.com:443
  • typekit.net:443
  • adobeid-na1.services.adobe.com:443

Additional domains listed for full functionality

  • adobedtm.com:443
  • cloudflare.com:443
  • community-portal-prod-appdata.s3.amazonaws.com:443
  • demandbase.com:443
  • demdex.net:443
  • tt.omtrdc.net:443
  • adobeid-na1.services.adobe.com:443
  • *.amazonaws.com
  • *.adobe.com
  • *.brightcove.com
  • *.amazon.com
  • *.adobedtm.com
  • *.typekit.net
  • *.demdex.net
  • *.brightcove.net
  • *.zencdn.net
  • *.cloudflare.com
  • nr-data.net
  • *.akamaihd.net

Full allowlist (broad compatibility)

Additionally, ensure that the following domains are accessible:

  • *.adobe.com
  • *.adobe.io
  • *.adobecc.com
  • *.adobecces.com
  • *.adobeccstatic.com
  • *.adobedtm.com
  • *.adobeexchange.com
  • *.adobegenuine.com
  • *.adobegov.com
  • *.adobe-identity.com
  • *.adobejanus.com
  • *.adobelogin.com
  • *.adobeoobe.com
  • *.adobeprojectm.com
  • *.adobesc.com
  • *.adobe-services.com
  • *.adobess.com
  • *.adobesunbreak.com
  • *.adobetag.com
  • *.behance.net
  • *.ftcdn.net
  • *.typekit.com
  • *.typekit.net
  • slp-statics.astockcdn.net
  • *.arkoselabs.com

Region-dependent domains

The user’s request is fulfilled using the closest available service instances based on their geographic location. Examples listed include:

  • platform-cs-jpn3.adobe.io
  • ims-na1.adobelogin.com
  • federatedid-na1.services.adobe.com
  • adobeid-na1.services.adobe.com

Validation and optional IT checks

The items below are examples of validation approaches used in internal IT-admin guidance drafts. Adapt them to your organization’s proxy/TLS inspection tooling and policy.

AI voices (v12.5/v12.6): validate reachability

Example checks:

  • curl -I https://cpassets.adobe.com
  • curl -I https://api.elevenlabs.io
  • Test-NetConnection cpassets.adobe.com -Port 443
  • Test-NetConnection api.elevenlabs.io -Port 443

Share for review: validate review endpoints

Confirm the review hostnames listed under Share a project for review are reachable.

Assets panel: validate domains

Confirm the identity and wildcard domains listed under Accessing Assets panel are reachable.

Notes for IT or security teams

  • Prefer exact domains where possible; use wildcards only when required by your tooling or policy.
  • If you use TLS inspection, ensure it does not block or interfere with outbound requests required by these services.

Adobe, Inc.

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