Blank white screen appears when opening Creative Cloud apps

Last updated on 16 October 2025

Learn how to resolve the blank white screen issue that occurs after signing in when you launch a Creative Cloud app.

When you try to sign in to a Creative Cloud app like Photoshop or Illustrator, you may see a blank white screen after entering your credentials. This issue is often related to licensing problems. Try the following solutions in order.

You have logged in from multiple devices

This issue can occur if you log in to your account from more than two devices.

Select End all sessions.

Note

The option to end all sessions appears only when you have signed in to your Adobe account on two or more browsers.

Open the Creative Cloud desktop app.

Select the Account icon in the upper-right corner, and then select Sign out.

The Account menu button available at the top-right corner provides the option to sign out from your Creative Cloud desktop app. — Signing out from Creative Cloud desktop app also signs you out of your Creative Cloud apps.

Sign back in to the Creative Cloud desktop app.

Adobe certificates on your computer are invalid

Adobe apps download certificates to your computer that are necessary for the apps to run. If these certificates are invalid, you may experience a blank white screen when you launch Adobe apps. To resolve this issue, delete the invalid certificates from your computer.

Press Windows + R to open the Run dialog box

Enter certmgr.msc in the Run dialog box and press Enter to open Certificate Manager.

In Certificate Manager, expand the AdobeCertStore folder and select Certificates.

In the list of certificates, delete all certificates beginning with Adobe Intermediate CA or Adobe Content.

The Certificate Manager window allows you to select one or more certificates and open the expanded menu by right-clicking the certificates, which provides the option to delete all selected certificates. — Delete all Adobe Intermediate CA and Adobe Content certificates from both Personal and AdobeCertStore folders.

Similarly, delete all the Adobe Intermediate CA and Adobe Content certificates in the Personal folder.

Close Certificate Manager after deleting the certificates, and restart the app.

Press command + spacebar to open the Spotlight Search window, type Keychain Access and press return.

If prompted, use your touch ID or password to open Keychain Access.

If you are prompted to choose between opening Keychain Access and Passwords, select Keychain Access.

In the Keychain Access window, select login under the Default Keychains section. In the search bar, enter Adobe Intermediate CA or Adobe Content to search for any Adobe-related certificates.

The search bar in the upper right corner of the Keychain Access window allows you to search for specific certificates. — You can manage and view certificates, keys, and passwords stored in the user's keychains.

Delete all the Adobe-related certificates.

Launch the Creative Cloud desktop app again.

Creative Cloud desktop app stuck on launch screen

Apps won't launch due to subscription error

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