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Creative Cloud

Creative Cloud

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  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
  4. Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password.
    3. Change your Adobe plan.
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents | Common questions
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  8. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  9. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  10. Adobe Content Authenticity
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference

Keep your payment method up to date. Learn how to update your credit or debit card number and expiration date and fix any card errors.

Note:

Do you have a Teams plan? Learn how to update the credit card details, billing address, or tax identification number on your account.

How to update your payment information

  1. Sign in at https://account.adobe.com/plans.

  2. Select Edit billing and payment.

    Edit billing and payment details

      Asked to visit the Google Play Store, Apple App Store, or Adobe Store instead?

  3. Select either Add new or Edit.

    Edit billing and payment details

  4. Enter your card details, and then select Save.

    Edit payment method

Note:

Any updates to your payment details are automatically applied to all existing and new invoices.

Video: Update credit card information and billing address

If asked in step 2 to visit the Google Play Store, Apple App Store, or Adobe Store

In some regions, you are prompted to visit the Adobe Store under the Billing and payment section.

  1. Select Go to Adobe Store.

    Manage payment method

  2. Select Edit Payment info.

  3. Update your payment details in the My Payment Information window.

  4. Select Submit.

  1. Sign in at https://account.adobe.com/plans.

  2. Select Go to Google Store or Go to App Store.

    Edit billing and payment details

    You're prompted to the Google or Apple support page.

  3. Follow the onscreen instructions to update your details.

    Edit billing and payment details

    ApplePayment

Frequently asked questions

Why can't I update my credit card information?

If you're unable to update your information, make sure that you're not updating it on the billing date. Additionally, pending payments for 30 days or more can lead to account suspension. In such a case, contact us to reactivate your account and update your billing information.

Can I use the same credit or debit card for multiple plans?

If you use the same credit or debit card for multiple plans in your account, your payment details get updated across all the plans. (In certain regions, debit cards may incur a fee from your bank.)

My primary payment method failed. What should I do?

If your primary payment method fails or if the full amount fails to be charged, Adobe may charge any other payment method in your account for the payment amount owed, including partial or incremental payment amounts.

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