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Administer Adobe Acrobat Sign via Adobe Admin Console

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  12. Renewals
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    5. Creative Cloud for enterprise - free membership
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    7. Value Incentive Plan (VIP) in China
    8. VIP Select help
  14. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  15. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Applies to enterprise & teams.

If you have purchased stand-alone or bundled plans that have Adobe Acrobat Sign Solutions – Enterprise or Adobe Acrobat Sign Solutions – Business, then you can use the Adobe Admin Console to manage users (and their identities), products, and entitlements associated with the users and products. You can also assign multiple administrators to help manage your organization or the functional behavior of Document Cloud products and services. For example, you can assign a specific feature administrator to manage the behavior of Acrobat Sign. For more information, see Manage Administrators.


Getting Started

To configure and administer the Acrobat Sign features for your organization, a licensed user must be entitled to the administrator role in the Adobe Admin Console. There are several options:

  1. Log in to the Adobe Admin Console as one of these administrator roles:

    • System administrator
    • Product administrator (for Acrobat Sign)
    • Product Profile administrator (For the Acrobat Sign product profile)

  2. Navigate to the Products page and expand the Document Cloud menu.

  3. Select the more icon (...) and pick Assign users to product from the submenu.

    The Product page highlighting the Acrobat Sign service

  4. The Add users to this product page loads:

    • Type the email address of the user you want to entitle.
      • A list is displayed of the users in your account that match the string you type. For email addresses, this should be one user.
      • If the email is not found within your account, an option to create a new user is provided. You can add the user's first and last name at this time.
    • Save the user.
    The Add user interface showing the Add new user link

  5. Select the Products button under the user's email and check the product profile you want to entitle the user to.

    Apply the changes when done.

    The Product menu expanded

  6. The page refreshes to show the entitlement(s) listed under the user. 

    Select the PRODUCT ROLE drop-down field and select the role the user has within the Acrobat Sign product:

    • User - A default user with no admin authority at the group or account levels.
    • Acrobat Sign Account Admin - An admin capable of configuring the settings at the account and (all) group levels.
    • Acrobat Sign Account and Privacy Admin - And Account-level admin with the additional authority to access the privacy tools for user and content deletion (e.g., GDPR compliance).

    Save the configuration when done.

    The user's Acrobat Sign entitlement with the Product Role menu expanded.

  7. A success message displays when the user rights have been updated:

    Successfully added user

 Once logged in, select Products > Acrobat Sign and select the correct product profile.

Log in to the Admin Console
Note

Admins don't have the option to select the product role for users who are inside a user group within a product profile.

To assign a product role to a user in a user group, the admin must re-add the user to the product profile that the user group is in.  This allows direct access to the user's product role.

  1. Log in to the Adobe Admin Console as an administrator

  2. Navigate to the Users tab and search for the email address of the user you want to edit.

  3. Select the View details icon for the user to open the right context menu.

  4. Select the More options icon (...) in the Products section of the user's profile and pick the Edit products option.

    Edit the user product role

  5. Expand the PRODUCT ROLE drop-down field and select the user's new role.

    Save the profile when done.

    The users assigned products page with the Product Role menu expanded.

  6. A success message displays when the user rights have been updated, and the user in Acrobat Sign is updated with the new role authority.

If you have many users to add or edit, you can upload a CSV file to make all of the changes programmatically.

Full details on bulk CSV upload feature can be found here >

Add users by CSV

Note

Acrobat Sign has an additional column that must be added to the CSV template to enable admin authority: Product Role

The possible values for the Product Role column are:

  • USER - A user of the system with no administrative authority.
  • SIGN_ACCOUNT_ADMIN - An account-level admin that has the authority to configure the account, to include all group-level settings.
  • SIGN_PRIVACY_ADMIN - An account-level admin with the additional authority to delete users/content from the system.
CSV format

Note

Currently, there are three authority roles available in the Admin Console:

  • User - A user of the system, with no administrative authority.
  • Sign Account Admin - An account-level admin with the authority to edit all aspects of the Acrobat Sign application, including all groups.
  • Sign Account and Privacy Admin - An Acrobat Sign account-level admin with the additional authority to delete users/content from the account.

Group-level admins must be privileged in the Acrobat Sign system.

More information on Acrobat Sign admin roles can be found here >

Adobe, Inc.

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