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Frequently asked questions | Substance 3D Viewer

Substance 3D Viewer (beta) makes it possible to incorporate 3D into your 2D designs through an integration with Photoshop (beta). You can also use Viewer as a standalone application to view, customize, and create imagery from your 3D files. 

Anyone with an Adobe ID can download Adobe Substance 3D Viewer (beta) app. Simply log into Creative Cloud using your Adobe ID. Navigate to the Beta apps and scroll to find the product listing. If you don’t see it, check with your IT department as your Adobe ID may be linked to an Enterprise account. Your IT manager may have disabled access to Beta apps through their admin access. They may have to request access on your behalf at the account level.   

Adobe Substance 3D Viewer is a free download for everyone with an Adobe ID for the duration of the beta. It does not require an active Adobe Creative Cloud or Substance 3D subscription during public beta.   You can download Substance 3D Viewer (beta) from the Creative Cloud desktop app, or from the Beta apps tab of the Creative Cloud website.

You can download Substance 3D Viewer (beta) from the Creative Cloud desktop app, or from the Beta apps tab of the Creative Cloud website. Viewer is available in multiple languages, but will default to English if your language is unavailable. For a full list of supported languages, refer to the System requirements page.

Adobe Substance 3D Viewer (beta) is available for Windows and macOS. A full list of system requirements is available here.

Viewer is available as an open beta for free to anyone with an Adobe ID.  No active subscription to Creative Cloud or Substance 3D is required to use it. You can download Substance 3D Viewer (beta) from the Creative Cloud desktop app, or from the Beta apps tab of the Creative Cloud website

  1. Substance 3D Viewer (beta) has a unique integration to Photoshop (beta) app that allows 3D objects to be added as smart objects. Viewer is also able to run on Mac ARM devices with support for GPU rendering meaning significant performance improvements.
  2. Viewer does not yet support decaling, advanced lighting, and multi-object layout tools.
  3. You can export your Dimension and Stager data using USD and import those files into Viewer. You may experience some differences in appearance, but generally most files should import correctly. Future improvements are planned to bring the workflow capabilities closer in line across Viewer, Stager, and Dimension.
  4. Stager and Dimension have more features for layout, lighting, and rendering control at this time.

Please see the Stager product page for more information

No changes are being made to existing offerings at this time. Viewer is free for all users, with or without a subscription. All you need is an Adobe ID to get started with Viewer.

While in beta, we encourage you to use the Substance 3D Viewer community to report issues.  Official support channels will be open, but will have limited support until after the beta period. Visit our forums page

In the Photoshop (beta) app, you can use 3D models as Smart Object layers within your 2D designs, allowing you to move, scale, and apply filters to them like any other Photoshop layer. When you need to adjust the 3D model itself, Substance 3D Viewer (beta) allows you to modify camera angles, lighting, shadows, and even edit materials on the model with changes automatically sent back to Photoshop. In this workflow, Photoshop is used for overall composition, placement, and 2D editing of designs, while Substance 3D Viewer is used to make detailed adjustments to 3D objects. For more support, visit our forums page.

If you don't see Substance 3D Viewer (beta) in the Creative Cloud Desktop app:

  1. Make sure that you're looking at the beta apps section.
    1. In the header bar of the Apps section, select Beta to display Beta apps.
  2. If Viewer doesn't appear in the Beta section, Check if your device meets the minimum system requirements.  Unsupported devices like Windows ARM and Linux will not show the application.  Check the system requirements for more details.
  3. If your device meets the system requirements, it's possible that your account is part of an organization and IT may have disabled access to the Beta. If this is the case, contact your IT department to request access.
  4. If your account is not part of an organization, please contact support for assistance.

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