-
System requirements and compatibility
- Check your operating system version
- Available versions of Adobe apps for download
- Technical requirements for Creative Cloud apps
- Technical requirements for Creative Cloud desktop app
- Adobe apps compatibility with macOS
- Adobe apps compatibility on Mac computers with Apple silicon
- Install plugins on Mac computers with Apple silicon
- Transfer Adobe apps to Mac computers with Apple silicon
- Adobe apps compatibility with Windows 11
- Adobe apps compatibility with Microsoft Copilot+ PCs
-
Download and install Adobe apps
- Download and install Creative Cloud apps
- Download and install Document Cloud apps
-
Download Elements apps
- Prepare to download Elements apps
- Download and install Photoshop Elements from Adobe
- Download and install Premiere Elements from Adobe
- Download Adobe Photoshop Elements using direct links
- Download Adobe Premiere Elements using direct links
- Install previous versions of Photoshop Elements
- Install previous versions of Premiere Elements
- Manage your installed apps
-
Licensing and activation
-
Serial numbers and redemption codes
- Redemption code overview
- Find your redemption code
- Redeem your Adobe code or gift card
- Redeem code with an active subscription
- Redeem your Student and Teacher edition purchase
- Invalid or revoked redemption code
- Find serial number for your Adobe purchases
- Find serial number for retailer or store purchases
- Video: Find serial number for your Adobe apps
- Invalid or revoked serial number
- Activate or deactivate your apps
-
Serial numbers and redemption codes
-
Troubleshoot
- Error codes and messages
-
Error codes 1-99
- Error 1 causes installation failure
- Error 2 causes installation failure
- Error 3 causes installation failure
- Error 5 causes installation failure
- Exit code 6 causes installation failure
- Exit code 7 causes installation failure
- Error 8 causes installation failure
- Error 9 causes installation failure
- Error 10 causes installation failure
- Error 11 causes installation failure
- Error 14 causes installation failure
- Error 16 causes app launch failure
- Error 19 causes installation failure
- Error 21 causes installation failure
- Error 22 causes installation failure
- Error 23 causes installation failure
- Error 41 causes installation failure
- Error 42 causes installation failure
- Error 44 causes installation failure
- Error 46 causes installation failure
- Error 48 causes installation failure
- Error 49 causes installation failure
- Error 50 causes installation failure
- Error 42 and 72 cause installation or update failure
- Error 81 causes installation failure
- Error 82 causes installation failure
- Error 86 causes update failure
- Error 87 causes installation failure
-
Error codes 100-149
- Error 100 causes installation failure
- Error 101 causes installation failure
- Error 102 causes installation failure
- Error 103 causes installation failure
- Error 105 causes installation failure
- Error 106 causes installation failure
- Error 107 causes download failure
- Error 108 causes installation failure
- Error 109 causes installation failure
- Error 110 causes installation failure
- Error 113 causes installation failure
- Error 114 causes download failure
- Error 115 causes download failure
- Error 116 causes download failure
- Error 117 causes download failure
- Error 118 causes download failure
- Error 119 causes download failure
- Error 120 causes download failure
- Error 121 causes installation failure
- Error 122 causes installation failure
- Error 124 causes installation failure
- Error 125 causes installation failure
- Error 126 causes download failure
- Error 127 causes installation failure
- Error 128 causes installation failure
- Error 130 causes installation failure
- Error 131 causes installation failure
- Error 132 causes installation failure
- Error 135 causes installation failure
- Error 136 causes installation failure
- Error 137 causes installation failure
- Error 138 causes installation failure
- Error 139 causes installation failure
- Error 140 causes installation failure
- Error 141 causes installation failure
- Error 142 causes installation failure
- Error 143 causes installation failure
- Error 144 causes installation failure
- Error 145 causes installation failure
- Error 146 causes installation failure
- Error 147 causes installation failure
- Error 149 causes installation or uninstallation failure
-
Error codes 150-199
- Error 150 causes installation failure
- Error 151 causes installation failure
- Error 152 causes installation failure
- Error 153 causes installation failure in macOS
- Error 156 causes installation failure
- Error 157 causes installation failure
- Error 160 causes installation failure
- Error 162 causes installation failure
- Error 171 causes installation failure
- Error 176 causes installation failure
- Error 182 causes installation failure
- Error 183 causes installation failure
- Error 184 causes installation failure
- Error 188 causes installation failure
- Error 189 causes update failure
- Error 190 causes installation failure
- Error 191 causes installation failure
- Error 193 causes installation failure
- Error 194 causes installation failure
- Error 195 causes installation failure
- Error 196 causes installation failure
- Error 198 causes update failure
- Error 199 causes launch failure
-
Error codes 200-299
- Error 201 causes installation or update failure
- Error 202 causes installation failure
- Error 205 causes download file failure
- Error 206 causes network connection failure
- Error 207 causes installation failure
- Error 208 causes installation failure
- Error 209 causes installation failure
- Error 213 causes installation failure
- Error 241 causes update failure
-
Error codes 300+
- Error 301 causes installation failure
- Error 302 causes installation and update failure
- Error 303 causes installation failure
- Error 304 causes installation failure
- Error 305 causes installation and update failure
- Error 306 causes installation and update failure
- Error 307 causes installation failure
- Error 405 causes installation failure
- Error 500 causes installation failure
- Error 501 causes installation failure
- Error 502 causes installation failure
- Error 503 causes installation failure
- Error 504 causes package deployment failure
- Error 505 causes permission failure
- Error 506 causes install policy failure on Windows
- Error 507 causes installation failure
- Error 508 causes app package registry failure
- Error 509 causes installation failure
- Error 510 causes installation failure on Windows
- Error 702 causes installation failure on macOS
- Error 708 causes installation failure
- Error 713 causes installation failure
- Error 717 causes installation failure
- Error 1001 causes update failure
- Error 1002 causes update failure
- Error 1004 cause update failure
- Error 1603 causes installation failure
- Error 1722 causes installation or update failure
- Error 1923 causes installation failure for Acrobat
- Error 1935 causes installation failure for Acrobat
- Error 28000 causes installation failure
-
Download failure and interruption
- Unable to install Adobe apps due to connectivity issues
- Installation failed for Creative Cloud desktop app
- Installer is stuck for Adobe apps
- Prepare to run Creative Cloud Cleaner tool
- Run Creative Cloud Cleaner Tool
- Unable to download non-subscription apps
- Notification to close background processes during installation
-
Licensing and activation issues
- Unable to sign in to earlier versions of Creative Cloud
- Unable to reach Adobe servers
- Device activation limit reached
- Troubleshoot Creative Cloud app licensing and user account issues
- Troubleshoot activation error 194:6 for Adobe apps
- Troubleshoot licensing error 205 for Creative Cloud apps
- Adobe license certificates are shown as not trusted
- Unable to activate or reinstall legacy Adobe apps
- Reset the hosts file
- App settings issue
- Login issues
Error 42 and 72 cause installation or update failure
Last updated on
Sep 17, 2025
Learn how to resolve error codes 42 and 72 "Unable to access a critical file/directory" during Adobe Creative Cloud installation or update on Windows.
Error 72 occurs when the system can't access a necessary file or directory during installation or update. This issue often stems from missing Windows updates or problems validating digital certificates.
