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GPU rendering is disabled | Substance 3D Stager

Last updated on Jul 13, 2023

Substance 3D Stager

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Release notes

GPU rendering is disabled

Issue description

GPU rendering is disabled in the render settings.

Recommendations

Check system requirements

GPU rendering is only available on Windows devices with a compatible RTX NVIDIA card.

If you are on a Mac or are on a Windows device with a non NVIDIA card you cannot enable GPU rendering.

If you are on an NVIDIA card it must support RTX ray tracing with Vulkan which is generally supported in RTX 2000 series or newer.

Update to the latest GPU drivers

Drivers are regularly updated by the GPU manufacturer. We recommend updating your drivers as the first step to fixing most issues.

Set the preferred graphics card with the NVIDIA Control Panel

For any device with both integrated and discrete graphics cards the NVIDIA Control Panel can be used to tell a software which card is preferred. The GPU may sometimes be disabled if the automatic detection and switching isn't functioning as normal. Use the NVIDIA Control Panel to tell the software which processor to use.

Open the NVIDIA Control Panel application
Navigate to Manage 3D settings
Select the Program Settings tab

Under Select a program to customize option locate Adobe Substance 3D Stager in the list.
- If Stager does not appear in the list by default press the Add button to locate the installed software
Select the high performance NVIDIA processor as the option for preferred graphics program for Stager

Set the preferred graphics card with the Windows OS

For any device with both integrated and discrete graphics cards the Windows OS can be used to tell a software which card is preferred. The GPU may sometimes be disabled if the automatic detection and switching isn't functioning as normal. Use the NVIDIA Control Panel to tell the software which processor to use.