用户指南 取消(C)

更新支付信息

  1. Creative Cloud User Guide
  2. Introduction to Creative Cloud
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
  3. Download, install, set up, and update
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
    8. Fix errors installing Adobe apps
    9. How and when to use the CC Cleaner tool
    10. Apps available for download
  4. Manage your account
    1. Changes to Creative Cloud for individual plans
    2. Changes to Creative Cloud for teams plans
    3. Web and mobile access with new Adobe Creative Cloud plans
    4. Convert a Creative Cloud trial to a paid membership
    5. Reset your Adobe password
    6. Change your Adobe plan
    7. Update credit card and billing address
    8. View, download, or email your Adobe invoice
    9. Fix a failed or missed payment
    10. Cancel Adobe trial or subscription
    11. Find support for free and discontinued products
    12. Sign in to your Adobe account
    13. Sign in to your company or school account
    14. Understand Creative Cloud subscription terms and refund policies
  5. Creative services
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Upload your fonts to Creative Cloud
    4. Creative Cloud Market is no longer available
  6. Collaboration and storage services
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
  7. Projects
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
  8. Organize libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
  9. Creative Cloud mobile apps
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
  10. Enterprise and teams
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
  11. Adobe Content Authenticity
    1. Content Credentials overview
    2. Use Content Credentials
    3. Adobe Content Authenticity (Beta)
    4. Inspect tool on Adobe Content Authenticity (Beta)
    5. Adobe Content Authenticity Chrome browser extension
    6. Content Credentials Generative AI training and usage preference
    7. Connect accounts for creative attribution
  12. Generative AI in Creative Cloud
    1. Generative credits access and use

保持你的付款方式为最新。 了解如何更新您的信用卡或借记卡号码和有效期限以及修复任何卡错误。

如何更新你的支付信息

  1. 选择编辑计费和付款

    编辑计费和付款详细信息

      要求访问 Google Play Store,还是 Apple App Store

  2. 选择“添加”“编辑”

    编辑计费和付款详细信息

  3. 输入卡片的详细信息,然后选择“保存”

    编辑支付方法

注意:

您的付款详细信息的任何更新都会自动应用于所有现有和新的发票。

视频:更新信用卡信息和账单地址

如果在第 2 步中要求您访问 Google Play Store 或者 Apple App Store

  1. 选择前往 Google Store前往 App Store。

    编辑计费和付款详细信息

    系统会提示您访问 Google 或 Apple 支持页面。

  2. 按照屏幕上的说明更新详细信息。

    编辑计费和付款详细信息

    ApplePayment

常见问题解答

为什么我无法更新自己的信用卡信息?

如果无法更新信息,请确保不是在计费日期更新的信息。 此外,30 天或更长时间不付款可能会导致帐户被暂停。 在这种情况下,请联系我们以重新激活您的帐户并更新您的计费信息。

我可以为多个计划使用同一张信用卡或借记卡吗?

如果使用同一张信用卡或借记卡支付帐户中的多个计划,则所有计划中都会更新付款详细信息。 (在某些地区,使用借记卡可能会产生银行手续费。)

我的主要付款方式失败了。 我该怎么办?

如果您的主要付款方式失败或未能支付全部金额,Adobe 可能会使用您帐户中的任何其他付款方式收取欠款,其中包括部分或增量付款金额。

为什么我的信用卡被拒绝?为什么要求我提供其他信用卡?

您的信用卡可能由于多种原因而被拒绝,例如卡详细信息不正确、资金不足或银行设置的限制。 请提供另一张信用卡以继续购买。 

我的订阅如何收费?

仅当您的免费试用期结束后,如果您在试用期内未取消,我们才会向您收取订阅费用。 显示的任何授权请求都是为了卡验证目的,并且会被撤销,因此不会导致收费。

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