- Get started with generative AI
- Understand usage and policies
- Set up and manage generative AI
- Explore generative AI features in Acrobat
- Use generative AI on Acrobat mobile
- Use generative AI on Adobe Scan
Adobe Acrobat AI Assistant brings generative AI features to web, desktop, and mobile platforms, with centralized license management and enterprise-level support. Key aspects of deployment include:
Use the admin console to deploy the AI Assistant for Acrobat continuous. Before deployment, make sure Acrobat is updated and set to one of the supported languages. Refer to the basic configuration settings.
Add users to the Admin Console using any supported method, including the bulk upload method. You can assign AI Assistant directly to users or through product profiles. For details, refer to Packaging apps via the Admin Console.
After assigning AI Assistant for Acrobat, users need to restart Acrobat to access the feature.
User access control
IT admins manage access to AI Assistant using assignment rules in the Adobe Admin Console, similar to assigning Acrobat Pro or Standard licenses. Each license is assigned to a single user.
Learn more about Product Assignments.
Admins can customize the Product Profiles for Acrobat Premium for Enterprise and Acrobat Reader Premium for Enterprise. The configurable services are: PDF Services, AI Assistant in Acrobat, and AI Assistant Chat History on Cloud.
Automatic provisioning
Admins can auto-assign licenses to eligible users using predefined rules. To set this up, go to Admin Console > Products > Products access automation > Automatic assignment rules.
Learn more about managing automatic assignment rules.
Using Product Profiles
Product Profiles link licenses to individual users and grant access to storage and services.
A user can belong to multiple profiles, combining licenses across them.
Each time a user is added to a profile, a license is consumed. For example, if a user is in two profiles with Acrobat Pro licenses, two licenses are used.
To optimize license usage, organize Product Profiles based on user needs.
- You can enable or disable specific services per user.
- AI Assistant does not require PDF Services to be turned on.
- To revoke access to AI Assistant, remove the user from the Product Profile.
Assigning AI Assistant to Acrobat and Acrobat Reader
- Admins can configure Acrobat Reader for Enterprise credential sign-in.
- Users sign in with their Enterprise ID to access their assigned AI Assistant license.
- Users must be added to the Admin Console to enable sign-in capabilities.
- Administrators with an Enterprise or Federated ID can enable automatic account creation from an existing directory.
- After license assignment, users receive an email with a link to launch Acrobat Reader on the web and sign in using their Enterprise, Federated, or Business ID.
- Users can also sign in to the desktop version of Acrobat Reader. Learn how to download and install the Acrobat Reader desktop.
- To activate the AI Assistant for users not signed in, update the registry key as needed.
Assigning AI Assistant to Acrobat Premium and Acrobat Reader Premium
- Admins must assign users to Acrobat Reader Premium licenses in the Admin Console.
- Users on free Reader can sign in and use the AI Assistant without redeploying the Unified Installer.
- Free Reader doesn't require a sign-in by default. Admins may push a registry key to enforce sign-in for users assigned Reader Premium offers.
- If a user is on Reader 32-bit and assigned a Premium offer with both PDF Services and AI Assistant disabled, sign-in won't work. Sign-in support in this case is only available with the Unified Installer.
- For Reader Premium purchases, paid Acrobat tools will appear hidden in the UI.
Assigning AI Assistant via Creative Cloud
- Users with Acrobat via Creative Cloud can access AI Assistant.
- AI Assistant is not available for 0GB or China-specific SKUs.
You must launch Acrobat Reader twice after signing in with an Enterprise or Federated ID to stop seeing the 7-day Free Trial of Acrobat prompt.
Adobe uses an identity management system to authenticate and authorize users for licensing and services. Users sign in with an email-based ID. The supported identity types are:
- Federated ID: Managed by the organization. Linked to the enterprise directory via SAML2 Identity Provider (IdP) single Sign-On.
- Enterprise ID: Managed by the organization and hosted by Adobe, with authentication performed by Adobe.
- Business ID: Managed by the organization. The organization retains exclusive rights to create and manage the user accounts.
- Adobe ID: Managed by the end user, with authentication performed by Adobe.
For accounts managed by the organization, users require a Federated ID or an Enterprise ID to access the AI Assistant. Learn more about managing Adobe profiles.
Adobe implements strong data handling and security measures in Acrobat AI Assistant. All features, including those using third-party LLMs, follow Adobe’s Responsible AI Ethics governance, grounded in accountability, responsibility, and transparency. Learn more in our blog.
- Adobe encrypts and stores PDF content, user queries, and responses in a cache for 12 hours to enhance generative AI feature performance when using AI Assistant for Acrobat.
- All data is auto-deleted after 12 hours.
- Chat history is stored locally on desktops and mobile devices and on Adobe cloud storage for web users. To learn more about chat history, refer to our Content usage and handling practices.
- Harmful, illegal, or offensive content is stored for up to 30 days.
- Early deletion requests can be made via the Adobe Privacy Policy ›
- Enterprises with in-app feedback enabled can use like or dislike buttons to share feedback on AI responses.
- With enterprise consent, Adobe may retain session data (PDFs, prompts, responses) for 30 days to improve AI services. Data is stored securely and accessed only by select Adobe employees. It’s deleted after 30 days or sooner upon request.
- In addition to retained chat history and user-reported content, Adobe automatically removes uploaded documents, prompts, and responses from its cloud storage after 12 hours.
Refer to our Security factsheet for specifics on functionality, data handling, storage, processing, data flow, and encryption.
If the generative AI features aren't working, try the following troubleshooting steps:
- Check your access and plan: Ensure you're signed in with an account that has access to generative AI features, and that your organization has enabled them for your plan.
- Update and connect: Make sure you're using the latest version of Acrobat or Acrobat Reader and are connected to the internet.
- Use the new Acrobat experience. Generative AI won’t work in Classic view.
- On Windows: Select Menu > Enable new Acrobat
- On macOS: Select View > Enable new Acrobat
- Ensure your PDF is compatible. Generative AI features won’t work with:
- Password-protected PDFs
- PDFs with usage restrictions
- PDF portfolios
- Check your application locale. Generative AI features are currently not supported for French, German, Spanish, Italian, Brazilian Portuguese, and Japanese.
- Try restarting the application a couple of times.
The file must meet the following criteria:
- Size under 100MB.
- No more than 600 pages.
- No password protection or don't copy restrictions.
- Written in English, French, German, Spanish, Italian, Brazilian Portuguese, or Japanese.
- Supports data in tables.
- Does not support images or complex vector graphics.
- Insights across documents allow up to 10 documents to be processed simultaneously.
No, AI Assistant does not automatically process documents opened in Acrobat. The user must select the AI Assistant or Generative Summary icon.
No, customers need to update to the new Acrobat experience to use the AI Assistant.
You need a Named User license of Acrobat to access AI Assistant, as it is a cloud-based feature.
We will apply a Usage Policy to AI Assistant requests. Learn more.
Learn how to deploy packages with Intune here.
No, Acrobat Pro 2024 does not support AI Assistant.
See the steps to disable generative AI features in Acrobat. Admins can control access by assigning or unassigning users the AI Assistant for Acrobat license. To remove access, admins must unassign the user.
Adobe retrieves responses directly from source documents, ensuring relevance and accuracy. The AI features in Acrobat and Acrobat Reader rely on advanced large language models. However, they may occasionally produce inaccuracies or content that doesn't align with Adobe's views, especially when used for unrelated content. Learn more.
The AI Assistant for Acrobat derives responses from provided PDF content, using information solely from that document. However, upon user request, it may use pre-trained knowledge, termed external information, not originating from the current PDF.
AI Assistant doesn't conduct web searches for answers. An algorithm verifies if an answer includes external information. If so, a disclaimer is included: "I try my best to answer your questions. If I can’t find an answer in this document, I may use external knowledge to respond. In these cases, I won’t be able to provide a source, and you may want to double-check my responses for accuracy."
Generative AI usage: Adobe extracts, encrypts, and temporarily stores PDF content, questions, and responses generated by GenAI features in a cache for 12 hours. This enhances feature performance, with session data associated with your User ID and Doc ID in Adobe cloud storage. Content is automatically deleted after 12 hours, except in cases of feedback submission or sharing documents.
Chat history: You control your chat history, stored on your Acrobat desktop and mobile device, and in the cloud for Acrobat web. This allows for the review or continuation of chats as needed, with the option to delete your history.
Adobe encrypts all traffic using HTTPS with TLS 1.2 or higher during transmission. For stored data, the Acrobat generative AI service encrypts it using SHA-256.
Administrators can enable the new Acrobat by using the registry key provided in the Acrobat Enterprise Toolkit (ETK).
Users can enable the new Acrobat by selecting Menu 
(on Windows) or View (on macOS) > Enable new Acrobat.
For more information, see how to enable the new experience.
No, turning on PDF services in the Admin Console is not required for using AI Assistant in Acrobat desktop or mobile.
For Acrobat on desktop and mobile: You don't need to turn on PDF services in the Admin Console to use AI Assistant for Acrobat.
For Acrobat on the web: PDF services must be turned on for the product profile assigned to users. Learn how to turn on or turn off PDF services.
