Before you begin

Before you begin, ensure that you adhere to the file requirements, usage limitations, and login requirements on for your Document Cloud app.

Supported file languages

• Document Cloud apps on desktop and web: Generative AI features are supported only for files in English, French, German, Spanish, Italian, Brazilian Portuguese, or Japanese.
• AI Assistant for webpages: It is supported only for English-language webpages.

File requirements

• The file size must be less than 100 MB.
• The file can have up to 600 pages.
• The PDF shouldn’t have password protection or usage restrictions.
  
• The file shouldn’t be a PDF Portfolio.

Usage limitations

• Prompts or questions must be under 500 characters.
• Text selections in AI Assistant must be under 8000 characters. The selected text must be on a single page and cannot span multiple pages.
• AI Assistant for webpages appears only on English-language webpages that have well-structured, readable long-form content. The AI Assistant button may not appear on certain pages, even if they seem to have long content.

Account and login requirements

• You must be online.

• Generative AI features must be enabled.

• You must be signed in with a supported Adobe ID.

App settings

• The language of Adobe Acrobat, Acrobat Reader, and Adobe Scan applications must be set to one of the supported languages: English, French, German, Spanish, Italian, Brazilian Portuguese, or Japanese.
• New experience must be enabled.   
  • On Windows, select Menu  > Enable new Acrobat.
  • On macOS, select View > Enable new Acrobat.

Supported devices and browsers

• iOS: Version 16 and later
• Android: Version 9 and later (Acrobat and Acrobat Reader) and Version 10 and later (Adobe Scan).
• Windows and macOS: See Acrobat system requirements
• Acrobat on the web: See Technical requirements for Acrobat on the web