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Known issues with generative AI features

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Adobe Acrobat

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  1. Get started with generative AI
    1. Before you begin
    2. Generative AI in Adobe Document Cloud applications
  2. Understand usage and policies
    1. Adobe generative AI user disclosures
    2. Content usage and handling practices
    3. Generative AI usage policy and limitations
    4. Known issues with generative AI features
  3. Set up and manage generative AI
    1. Request AI Assistant access in Acrobat for Teams
    2. Turn off the generative AI features
    3. Access generative AI tools in Acrobat
    4. Administer Acrobat AI Assistant for enterprises
  4. Explore generative AI features in Acrobat
    1. Get AI-generated answers
    2. React to the content responses
    3. Get AI-powered summaries
    4. Summarize meeting transcripts with AI in Acrobat
  5. Use generative AI on Acrobat mobile
    1. Generative AI features in Acrobat mobile
  6. Use generative AI on Adobe Scan
    1. Use AI Assistant in Adobe Scan

Here are some known issues that may occur when using generative AI features in Document Cloud apps. 

Issue

Description/Workaround

The PDF isn’t supported

Refer to the prerequisites for using the generative AI features.

Service API errors

PDF disqualification: The server performs checks to disqualify certain PDF files, which result in a failed response.

Excessive usage error: If you've used the generative AI features excessively within a short period, the service may return an error.

Content extraction failure: It occurs when the structure of the PDF can’t be detected or when content extraction fails. Malformed PDFs or rendering failures can be the reason behind the failure.

This feature isn’t available

Ensure you follow the Accound and login requirements and check the supported languages. The generative AI features may not supported in your geographic location.

Throttling errors

It occurs when the generative AI features are unavailable due to high demand. Try again after some time. 

Answers are incorrect, incomplete, or of insufficient quality

The generated answers may occasionally be misleading, incorrect, or biased. Specific error codes may not accompany these types of failures.

Responses generated in languages other than English, French, and German are inadvertent and are not the intended purpose of AI Assistant.

Session not valid

It occurs when your session has timed out. Refresh the page and sign in to continue using generative AI features.

Large Language Model (LLM) errors

It occurs when the server experiences an excessive load. Try again after some time.

End of life

To use generative AI features, you must update your Document Cloud app to the latest version.

For Acrobat on desktop, go to Help > Check for updates. 
For the Adobe Scan app, follow the store instructions for your platform:

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