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Closed captions in Adobe Connect

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Learn about closed captions in Adobe Connect.

Closed captions are available in Adobe Connect, both during live sessions and in recorded content. Closed captions allow viewers to follow along with content even in noisy environments, like public transport or busy cafes, where audio might be challenging to hear.

Adobe Connect offers multiple ways to create closed captions during a session. Meeting organizers can hire professional third-party captioning services, assign in-meeting captioners, or use Adobe Connect's live transcription service to provide automated captions.

Captions appear directly in the meeting environment. If the session was transcribed, closed captions are also available during recordings.

Meeting organizers can hire professional captioning services or assign in-meeting captioners to transcribe audio. Participants can view the captions and customize their appearance for better readability.

Accessibility

Closed captioning is a critical component of the Adobe Connect accessibility initiative, which aims to provide WCAG 2.1 AA compliant (including Section 508 and EN 501 349) virtual sessions and assist accessible-challenged participants.

The following topics are covered in this article:

Types of closed captions

  • Manual: Assign a live captioner to type captions in real-time. The captioner is added as a participant in the Adobe Connect session, and they provide live transcriptions.
  • Third-party captioning service: Assign a third party captioning service to provide real-time captions during the session
  • Automated captioning: Use Adobe Connect's automated transcription service to provide real-time captions.

Enable closed captions

Follow the steps to enable closed captions:

  1. Select Room menu > Preferences to launch the meeting room preferences dialog.

  2. Select Closed captions.

  3. Turn on any of the following toggles:

    • Enable automated closed captioning and transcription: Turn on the toggle, select the language, and select Done.
    • Enable other closed captions: Configure manual captioner. View <link> for more details.
    • Enable 3rd party captioning provider: Configure third-party captioner. View <link> for more details.

  4. Select Done.

Display closed captions in a session

Both participants and the host can display the captions in a session. Follow the steps to display the captions:

  1. Select the CC dropdown on the session menu.

  2. Select  Show captions.

    show and hide closed captions
    Show and hide captions in meeting room

View captions in a recording

If you enabled closed captions withing your meeting, then your meeting recording will also provide the same captions and the same options for participants. 

View captions
View captions

Change the appearance of closed captions

After enabling the closed captions, you can change their size and color. The captions' color follows the WCAG guidelines and is accessible.

  1. Select the CC dropdown on the seesion menu.

  2. Select Text size and then select a size to change the size of the captions.

  3. Select Color and then select the caption color.

Hide captions in a session

Both participants and host can hide the captions from the meeting environment.

  1. Select the CC dropdown on the seesion menu.

  2. Select Hide captions.

Clear all captions in a session

Hosts can remove all the captions from the session. Follow the steps to remove the captions:

  1. Select the CC dropdown on the seesion menu.

  2. Select Clear all captions. The captions are deleted permanently in the session.

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