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Support and Troubleshooting

  1. Adobe Connect User Guide
  2. About Adobe Connect
    1. What's new in Adobe Connect
    2. Release notes
    3. Webinars
    4. Training
    5. System requirements
    6. Client capabilities
    7. Download Adobe Connect
    8. Keyboard shortcuts
    9. Accessibility
  3. Getting Started
    1. Basics
      1. New host onboarding
        1. Overview of the new host onboarding
        2. Get started with the onboarding tour
        3. Learn Hub
      2. Understanding pods
      3. Layouts
      4. Room templates
      5. Roles in Adobe Connect room
      6. Adobe Connect Central homepage
      7. Audio in Adobe Connect meetings
      8. Backstage
      9. Broadcast controls- Green room
      10. Adobe Connect room search
    2. Share audio/video
      1. Select mic, speaker, and camera
      2. Video pod
      3. Share webcam video
      4. Multiple video pods
    3. Engagement in Adobe Connect
      1. Pod management
      2. Custom pod
      3. Attendees pod
      4. Manage attendees
      5. Sharing basics
      6. Screen sharing in sessions
      7. Share a document
      8. Share a whiteboard
      9. Notes pod
      10. Chat pod
      11. Q & A pod
      12. Poll pod
      13. Quiz pod
      14. Web links pod
      15. Files pod
      16. Engagement dashboard pod
    4. Breakout rooms
      1. Understand breakout rooms
      2. Create breakout rooms
      3. Conduct breakout rooms
    5. Closed captioning
      1. Understand closed captions
      2. Manual and third-party captioning
    6. Recordings
      1. Understanding recording and transcript
      2. Record a session
      3. Edit session recording
      4. Edit recording transcript
      5. Manage recorded session
    7. Microsoft Outlook add-in
    8. Manage user content in Adobe Connect
      1. View reports and usage information about uploaded content
      2. Work with content in the Content library
      3. Work with Adobe Connect library files and folders
    9. Generative AI features
      1. Adobe Connect Help Assistant
      2. AI Generated Blogs
        1. Overview of AI Generated blogs
        2. Get started with AI Generated blogs
        3. Manage AI Generated blogs
        4. Support and Troubleshooting
  4. Adobe Connect Mobile
    1. Adobe Connect mobile app
    2. Key features of the app
    3. Get started with the Adobe Connect mobile app
    4. Tour the User Interface
    5. Attend a meeting using the app
    6. Manage profile and app preferences
    7. Connect an external calendar

Find quick tips to fix common issues and share feedback. Whether you're troubleshooting or helping improve the feature, this section keeps you supported and productive.

If you encounter issues while using the AI Generated blog feature or want to help improve its performance, this section provides guidance on how to submit feedback and resolve common errors. Whether you're reporting unexpected behavior or troubleshooting a specific issue, these resources are designed to help you get back on track quickly.

Provide feedback to improve AI Generated blogs

Feedback helps in identifying areas that need enhancement, ensuring that the content aligns with the intended message, tone, and audience preferences. By offering constructive feedback, you can guide the feature to produce more accurate and effective blog content in future iterations.

Follow the steps to provide feedback:

  1. Select Options in the top menu bar.

    Feedback options for the generated blog
    Feedback options for the generated blog

  2. Select either Like   or Dislike  .

  3. Depending on the selection, provide your feedback, and select Submit.

    Submits the feedback for the generated blog
    Submits the feedback for the generated blog

The Adobe Connect team receives feedback and will refine the model further, so you get more accurate, better responses.

Error messages and resolutions

Each error message includes its cause and a recommended resolution to help you troubleshoot issues quickly and continue working without interruption. Use this reference to identify and resolve problems that may occur during blog generation.

Error

Cause

Resolution

Could not generate blog. Please retry after some time.

A temporary server issue occurred while processing the request.

Wait for a few moments and try generating the blog again.

Internal error

An unexpected issue occurred during the blog generation process.

Wait for a few moments and try generating the blog again.

Unable to generate blog. Inappropriate content was detected in the recording transcript.

The transcript contains content that violates content policies.

Review the webinar transcripts and ensure the content complies with acceptable use policies before retrying.

Unable to generate blog. Insufficient content in the recording transcript.

The webinar transcript lacks sufficient information to generate a meaningful blog.

Ensure the webinar recording includes enough information. Then retry the process.

Unable to generate blog. No recording transcript found.

Adobe Connect could not locate a transcript for the provided webinar recording.

Verify that a transcript is available with the recording. Then retry the process.

Unable to generate blog. On-demand Connect event not supported.

The blog generation feature does not support on-demand Connect events.

Ensure the webinar is a live or scheduled event before initiating the blog generation process.

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