Cannot verify subscription status in offline mode

If you aren't connected to the internet, you may receive the “We can’t verify your subscription status” error message. Learn how to fix this error.

Your status is offline

If you're offline, you might get an error stating “We can’t verify your subscription status” when you launch the Creative Cloud 2019 or later app.

We are unable to verify your subscription status because the local time on your system clock has changed unexpectedly. Assuming you haven't intentionally altered the date and time on your machine, this condition typically occurs as a result of automatic time synchronization over an intermittent WiFi connection.

To fix this, check your network connectivity. If the problem persists, follow the solutions in the given order.

Stop your system clock from syncing with the internet time

For macOS:

For Windows:

Delete certificates starting with Adobe Intermediate CA and Adobe Content 

For macOS:

Delete certificates starting with Adobe Intermediate CA and Adobe Content by using Keychain Access or by locking and unlocking keychain.

For Windows:

Delete certificates starting with Adobe Intermediate CA and Adobe Content by using Certificate Manager or by restarting Credential Manager.

Update Trend Micro antivirus to version 16 or later

If you received this error when launching Acrobat (especially when Trend Micro antivirus version 15.0 or earlier is installed and activated on your computer), you must update Trend Micro antivirus to version 16 or later. You can update Trend Micro from within its UI or from their website. If updating the antivirus doesn’t work, try some more solutions.