Open the Creative Cloud desktop app.
Last updated on
Sep 2, 2025
Learn what to do if you can't receive notifications about updates, file syncing, or invitations from the Creative Cloud desktop app.
If the app notifications or system notifications for the Creative Cloud desktop app are turned off, you won't receive comments, invitations to edit, and other essential updates.
Notification settings are turned off in the Creative Cloud desktop app
Select the Account icon in the upper right, then select Preferences.
In the left sidebar, select Notifications.
Ensure that you’ve selected the types of notifications you want to receive.
Select Done to save your changes.
Note
On macOS 13 Ventura, you must activate the Adobe Creative Cloud login item in System Settings to receive notifications. Learn how to set up the Adobe Creative Cloud login item.
System-level notifications are disabled for the Creative Cloud desktop app
Open the Creative Cloud desktop app.
Go to Account > Preferences > Notifications.
In the notifications alert, select go to system settings to open the system notification settings.
Turn on system notifications:
- Windows: In the Notifications window, go to Adobe Creative Cloud and toggle on the notifications.
- macOS: In the Notifications window, select Creative Cloud and turn on Allow notifications.
