Download error in Apps tab of Creative Cloud desktop app

Last updated on Oct 17, 2025

Learn how to fix the download error when opening the Apps tab in the Creative Cloud desktop app.

When you open the Creative Cloud desktop app and select the Apps tab, you may get this error message: “Download error. Press Retry to try again or contact customer support.”

OOBE and AAMUpdater folders are corrupted or damaged

You can resolve this error by deleting the OOBE and AAMUpdater folders and then launching the Creative Cloud desktop app again, which recreates the folders.

Removing the OOBE and AAMUpdater folders will reset some Creative Cloud desktop app settings, and you’ll have to sign in to your Adobe account again.

Close the Creative Cloud desktop app.

Open File Explorer and enter C:\Users\[Username]\AppData\Local\Adobe in the address bar., and then press Enter.

In the Adobe folder, right-click the OOBE and AAMUpdater folders and select Delete.

Note

If you can’t see the folders, they might be hidden. Learn how to view hidden files and folders on Windows.

Launch the Creative Cloud desktop app again.

If the error persists, restart your computer and open the Creative Cloud desktop app again.

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