Error code
Last updated on
Sep 2, 2025
Find error codes and their solutions when installing plugins from the Creative Cloud desktop app.
Error messages and codes during installation indicate that the plugin installation has failed. Find plugin installation error codes, messages, and their solutions in this table.
Note
Some errors are listed in a range format rather than spelled out individually. For example, if you search for error-161, you won't find it directly since it's included in the range -1xx (-151 to -191).
|
|
Error message or description |
Solution |
|
-1 |
Unknown error |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-2 |
File System error |
The file system errors are usually permission errors or are related to disk space. To resolve the issue:
If this doesn't work, close the Creative Cloud desktop app and other open Creative Cloud apps. Then, install the extension or plugin again |
|
-3 |
Extraction failure |
Error -3 indicates that the compressed plugin file is corrupt, is missing one of the plugin files, or your device has run out of disk space. To resolve the issue.
|
|
-4 |
Manifest parse failure |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-5 |
Internal parsing failure |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-6 |
Plugin not compatible |
Error code -6 indicates that the downloaded plugin isn't compatible with any of the installed Creative Cloud apps. An extension or plugin installed on Adobe Exchange isn't added to your Creative Cloud app if the version isn't compatible with the extension. Similarly, if you update your app and it's no longer compatible with the extension or plugin, it won't appear in the app. Install a compatible app, close the Creative Cloud desktop app and other open Creative Cloud apps, reopen the Creative Cloud desktop app, and install the extension or plugin again. If the issue persists, try these solutions in the given order. |
|
-7 |
Download failure |
Ensure you are connected to the internet. Then, verify that you are signed in to Adobe Exchange and the Creative Cloud desktop app with the same account. |
|
-8 |
No Internet connection |
Check the internet connection, close the Creative Cloud desktop app, and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-9 |
Connection timeout |
Check the internet connection, close the Creative Cloud desktop app, and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-10 |
Invalid extension |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-11 |
Database update failure |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-12 |
Task canceled |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-13 |
The user canceled the operation |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-14 |
The application is running, but not responsive |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-15 |
Application not reachable |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-16 |
Incorrect package returned |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-17 |
Timeout error |
This error occurs if you don't enter your account credentials when prompted, causing a timeout. To resolve this, install the plugin again and enter your credentials when prompted. |
|
-18 |
The user isn't signed in |
This error occurs when you’re not signed in to the Creative Cloud desktop app. To resolve this issue, ensure you are signed in with your Adobe account. |
|
-19 |
Operation failed |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-20 |
Operation failed |
Close the Creative Cloud desktop app and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-21 |
App is still running |
Close the app that is compatible with the plugin, then install the extension or plugin again. |
|
-22 |
Plugin installer isn't ready |
Close and reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
-23 |
Unable to verify developer certificate |
This error occurs for UXP hybrid plugins that require a portion of the plugin’s code to be signed with a valid developer certificate.
Request the developer to update the plugin according to the packaging guidelines and try installing it again once the updates are available. |
|
-24 |
Extension isn't entitled |
Acquire the entitlement for the plugin and install the plugin again. |
|
-152 |
Couldn't install plugin |
This error occurs only on macOS Catalina and later versions. To resolve this issue, go to System Settings > Privacy & Security > Full Disk Access. Select the (+) icon and then add the following apps, if not already present:
Use the toggle next to these apps to allow Full Disk Access for them. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
|
1001 |
Entitlement not found |
Launch the Creative Cloud desktop app and select Help > Check for updates to refresh your plugin entitlements.
|
|
1002 |
Permission issue |
This error occurs when you don’t enter your account credentials when prompted. To resolve the issue, install the plugin or extension again and enter your credentials when prompted. |
|
1003 |
Plugin operation timeout |
Check the internet connection, close the Creative Cloud desktop app, and other open Creative Cloud apps. Then, reopen the Creative Cloud desktop app and install the extension or plugin again. |
