Beta apps aren't visible in Creative Cloud desktop app

Last updated on Sep 2, 2025

You have a school or company account

If you have a school or company account and can’t find the Beta tab or see the message "You don't have access to manage apps," contact your admin.

A corrupted cache can prevent the Creative Cloud desktop app from displaying the Beta apps tab. Clear the cache to fix this issue.

Close the Creative Cloud desktop app.

In the Windows search bar, type: %AppData%\Adobe\OOBE.

Double-click to open the OOBE folder. Select all files and folders inside. Right-click and select Delete.

Note

You need administrative privileges on your device to delete the ServiceConfig.xml file.

The Beta tab may not be displayed if you don’t have the latest Creative Cloud desktop app version. To avoid similar issues, we recommend that you keep your app updated.

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