- What's new
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Get set up
- Learn the basics
- Access the app
- Preferences and settings
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Create and edit videos
- Create videos
- Edit videos
- Organize clips
- Change file formats
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Create and edit images
- Create and modify with generative AI
- Edit images
- Change file formats
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Create and edit documents and webpages
- Create and edit documents
- Create webpages
- Create drawings
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Create with templates
- Create templates
- Edit templates
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Add effects to your designs
- Add audio
- Add animations
- Add text
- Add images and visuals
- Create QR codes
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Organize your designs
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Arrange layers and pages
- Group and ungroup objects
- Lock editing access
- Work with layers
- Add multiple pages to designs
- Technical requirements for using the Bulk Create and Generate add-on
- Bulk create, and generate designs using add-on
- Create designs in bulk
- Technical requirements for using Bulk create
- Set up a spreadsheet for bulk creating designs
- Find version history of designs in Adobe Express
- Adobe Express Add-ons overview
- Install add-ons in Adobe Express
- Develop Add-ons
- Create an Internal listing
- Align elements
- Change page size in Adobe Express
- Import assets
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Arrange layers and pages
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Work with other Adobe files
- Work with Photoshop and Illustrator creative assets
- Work with Acrobat
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Share and publish
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Share and collaborate
- Invite collaborators to a file
- Copy files between accounts
- Comment on shared files
- Privacy and permissions
- Unpublish shared files
- Share designs as remixable templates
- Manage presentation pages
- Present a design in Adobe Express
- Create TikTok videos and share them to TikTok Ads Manager
- Technical requirements for sharing videos to TikTok Ads Manager
- Share large files using WeTransfer
- Print in Adobe Express
- Print and order designs
- Design and print using print-ready templates
- Design for prints
- Switch between presentation and designs in Adobe Express
- Add review and approval workflows to shareable templates
- Get approval on designs
- Review designs in Adobe Express
- Set Safe zones for social media posts
- Supported formats for Safe zones in Adobe Express
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Schedule and publish content
- Media specifications for Content Scheduler
- Content Scheduler overview
- Connect Facebook
- Connect Instagram for business account
- Connect X (Twitter), Pinterest, LinkedIn or TikTok
- Share content to social media
- Generate captions for social media using generative AI
- Create Shared Calendars
- Shared Calendar access and permission
- Create and publish Google Ads with Adobe Express
- Access social media analytics in Adobe Express
- Add Social mentions in your social media posts
- Specifications for Social mentions
- Create LinkedIn ads in Adobe Express
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Share and collaborate
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Manage brands, libraries, and projects
- Create brands, libraries, and projects
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Manage collaboration
- Edit roles in brands
- Apply brand to pages, images, and illustrations
- Best practices to apply brand colors and fonts
- Share brands
- Leave shared brands
- Custom fonts overview
- Add custom fonts to your brand
- Brand style restrictions overview
- Share templates with controlled permissions
- Create from shared templates
- Share libraries
- Create new files, folders, brands, and libraries
- Share projects
- Copy files into projects in Adobe Express
- Move files to a project in Adobe Express
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Adobe Express on mobile
- Get set up
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Create and edit designs
- Create images with generative AI
- Create text effects with generative AI
- Insert objects with generative AI
- Remove objects using Generative fill
- Generate editable templates with generative AI
- Create and edit videos
- Explore templates
- Work with Photoshop and Illustrator assets
- Create and manage brands
- Delete files
- Import PDFs on mobile
- Record videos in Adobe Express on mobile
- Share designs
- Troubleshoot
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Troubleshoot
- Known and fixed issues
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File conversion issues
- Error notification when accessing prior files
- Unable to locate prior files
- Files converted from prior version of Adobe Express
- Unable to open Adobe Express on desktop
- Personal profile unavailable after upgrading to Adobe Express for Teams
- Favorites unavailable after upgrading to Adobe Express for Teams
- Video playback is slow in Adobe Express on Chromebook
- Video upload is slow in Adobe Express on Chromebook
- Browser extension issues
- Projects issues
- Linked assets issues
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Adobe Express subscription
- Subscription options
- Manage subscriptions
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Adobe Express for education
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For educators
- Adobe Express for Education overview
- Adobe Express for Education teachers verification
- Create and access educator accounts
- Classrooms overview
- Create classrooms
- Add students to classrooms
- Manage classrooms
- Assignments overview
- Create assignments
- Share assignments
- Provide feedback on assignments
- Troubleshoot issues with assignments
- Assignments and classrooms FAQs
- Change email address for educator account
- Delete Adobe Express for Education account
- Migrate projects to the latest Adobe Express for iPad
- Troubleshoot Adobe Express on iPad
- Adobe Express Classroom integrations
- K-12 Education on iPad overview
- Install Adobe Express on iPad
- Adobe Express for Education FAQ
- For students
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For educators
Error notification when accessing prior files
Last updated on
Jun 23, 2025
Try this solution to fix issues with files not converting in the new version of Adobe Express.
When trying to access your previous files in the new version of Adobe Express within the [Originals] folders, you may encounter a ‘File could not be converted’ error.
Server or connection issue
Check your internet connection, and then open the file again to make edits in the new version of Adobe Express.
