Open the Windows Defender Firewall control panel.
Last updated on
Jun 26, 2025
Find solutions to troubleshoot and fix issues with opening Adobe Express on desktop.
Try these solutions if you're having trouble accessing Adobe Express, such as the app not opening or getting stuck on a white screen with the Adobe Express logo.
Your browser is not up to date
Update your browser to the latest version and ensure JavaScript is enabled in your browser settings. Read the technical requirements for using Adobe Express.
Browser extension or cached data is interfering with Adobe Express
- Clear your browser’s cache and cookies, then restart the browser and log in again.
- Disable any third-party extensions or pop-up blockers, restart your browser, and try again.
- Open your browser in incognito or private mode and try accessing Adobe Express again.
Network setting issues
- Try updating your DNS settings. Learn how to change the DNS address.
- Connect using another network to rule out ISP-related DNS issues.
Security settings are blocking access
- Check if firewalls, VPNs, or antivirus software are blocking Adobe Express. Temporarily disable them to test access.
- Allow Adobe-related files in inbound and outbound firewall settings. Follow these steps to ensure Adobe files are permitted through your firewall.
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Select Advanced settings in the left panel.
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In the list of rules, check if Adobe applications and files have a green checkmark next to their names. If they don't, select the rule and then Enable Rule in the Actions panel.
Firewalls or network proxies are blocking access
Network proxies or organizational firewalls might block Adobe Express services. Adjust your proxy settings to permit Adobe domains. Check which domains must be allowed for Adobe apps and services to work properly.
Note:
If your organization uses firewalls or network proxies, they might block access to Adobe Express services. This can prevent the editor from loading or saving changes. Contact your IT admin and share information on troubleshooting WebSocket issues related to missing upgrade headers and how domains must be allowed for Adobe apps and services to function correctly.
