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Recover Illustrator files after crash

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Illustrator

Illustrator

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  1. Illustrator User Guide
  2. Get to know Illustrator
    1. Introduction to Illustrator
      1. What's new in Illustrator
      2. Latest performance enhancements
      3. Illustrator release notes
      4. Common questions
      5. Illustrator system requirements
      6. Illustrator for Apple silicon
      7. GPU performance
    2. Workspace
      1. Workspace basics
      2. Create documents
      3. Learn faster with the Illustrator Discover panel
      4. Accelerate workflows using the Contextual Task Bar
      5. Toolbar
      6. Default keyboard shortcuts
      7. Customize keyboard shortcuts
      8. Introduction to artboards
      9. Manage artboards
      10. Customize the workspace
      11. Properties panel
      12. Set preferences
      13. Touch Workspace
      14. Microsoft Surface Dial support in Illustrator
      15. Undo edits and manage design history
      16. Rotate view
      17. Rulers, grids, and guides
      18. Accessibility in Illustrator
      19. View artwork
      20. Use the Touch Bar with Illustrator
      21. Files and templates
    3. Tools in Illustrator
      1. Tools at a glance
      2. Select tools
        1. Selection
        2. Direct Selection
        3. Group Selection
        4. Magic Wand
        5. Lasso
        6. Artboard
      3. Navigate tools
        1. Hand
        2. Rotate View
        3. Zoom
      4. Paint tools
        1. Gradient
        2. Mesh
        3. Shape Builder
      5. Text tools
        1. Type
        2. Type on a Path
        3. Vertical Type
      6. Draw tools
        1. Pen
        2. Add Anchor Point
        3. Delete Anchor Point
        4. Anchor Point
        5. Curvature
        6. Line Segment
        7. Rectangle
        8. Rounded Rectangle
        9. Ellipse
        10. Polygon
        11. Star
        12. Paintbrush
        13. Blob Brush
        14. Pencil
        15. Shaper
        16. Slice
      7. Modify tools
        1. Rotate
        2. Reflect
        3. Scale
        4. Shear
        5. Width
        6. Free Transform
        7. Eyedropper
        8. Blend
        9. Eraser
        10. Scissors
        11. Dimension
    4. Generative AI (not available in mainland China)
      1. Illustrator generative AI FAQs
      2. Generate scenes, subjects, and icons using text prompts
      3. Generate vector patterns using text prompts
      4. Generate vector shape fills using text prompts
      5. Recolor your artwork using text prompts
    5. Quick actions
      1. Retro text
      2. Neon glow text
      3. Old school text
      4. Recolor
      5. Convert sketch to vector
  3. Illustrator on the iPad
    1. Introduction to Illustrator on the iPad
      1. Illustrator on the iPad overview
      2. Illustrator on the iPad FAQs
      3. System requirements | Illustrator on the iPad
      4. What you can or cannot do on Illustrator on the iPad
    2. Workspace
      1. Illustrator on the iPad workspace
      2. Touch shortcuts and gestures
      3. Keyboard shortcuts for Illustrator on the iPad
      4. Manage your app settings
    3. Documents
      1. Work with documents in Illustrator on the iPad
      2. Import Photoshop and Fresco documents
    4. Select and arrange objects
      1. Create repeat objects
      2. Blend objects
    5. Drawing
      1. Draw and edit paths
      2. Draw and edit shapes
    6. Type
      1. Work with type and fonts
      2. Create text designs along a path
      3. Add your own fonts
    7. Work with images
      1. Vectorize raster images
    8. Color
      1. Apply colors and gradients
  4. Cloud documents
    1. Basics
      1. Work with Illustrator cloud documents
      2. Share and collaborate on Illustrator cloud documents
      3. Share documents for review
      4. Upgrade cloud storage for Adobe Illustrator
      5. Illustrator cloud documents | Common questions
    2. Troubleshooting
      1. Troubleshoot create or save issues for Illustrator cloud documents
      2. Troubleshoot Illustrator cloud documents issues
  5. Add and edit content
    1. Drawing
      1. Drawing basics
      2. Edit paths
      3. Draw pixel-perfect art
      4. Draw with the Pen, Curvature, or Pencil tool
      5. Draw simple lines and shapes
      6. Draw rectangular and polar grids
      7. Draw and edit flares
      8. Trace images
      9. Simplify a path
      10. Symbolism tools and symbol sets
      11. Adjust path segments
      12. Design a flower in 5 easy steps
      13. Create and edit a perspective grid
      14. Draw and modify objects on a perspective grid
      15. Use objects as symbols for repeat use
      16. Draw pixel-aligned paths for web workflows
    2. Measurement
      1. Measure distance and area
      2. Measure and plot dimensions
    3. 3D objects and materials
      1. About 3D effects in Illustrator
      2. Create 3D graphics
      3. Map artwork over 3D objects
      4. Create 3D Text
      5. Create 3D objects
    4. Color
      1. About color
      2. Select colors
      3. Use and create swatches
      4. Adjust colors
      5. Use the Adobe Color Themes panel
      6. Color groups (harmonies)
      7. Color Themes panel
      8. Recolor your artwork
    5. Painting
      1. About painting
      2. Paint with fills and strokes
      3. Live Paint groups
      4. Gradients
      5. Brushes
      6. Transparency and blending modes
      7. Apply stroke on an object
      8. Create and edit patterns
      9. Meshes
      10. Patterns
    6. Select and arrange objects
      1. Select objects
      2. Layers
      3. Expand, group, and ungroup objects
      4. Move, align, and distribute objects
      5. Align, arrange, and move objects on a path
      6. Snap objects to glyph
      7. Snap objects to Japanese glyph
      8. Stack objects    
      9. Lock, hide, and delete objects
      10. Copy and duplicate objects
      11. Rotate and reflect objects
      12. Intertwine objects
      13. Create realistic mockups
    7. Reshape objects
      1. Crop images
      2. Transform objects
      3. Combine objects
      4. Cut, divide, and trim objects
      5. Puppet Warp
      6. Scale, shear, and distort objects
      7. Blend objects
      8. Reshape using envelopes
      9. Reshape objects with effects
      10. Build new shapes with Shaper and Shape Builder tools
      11. Work with Live Corners
      12. Enhanced reshape workflows with touch support
      13. Edit clipping masks
      14. Live shapes
      15. Create shapes using the Shape Builder tool
      16. Global editing
    8. Type
      1. Add text and work with type objects
      2. Add basic formatting to text
      3. Fonts | FAQ and troubleshooting tips
      4. Fonts and typography
      5. Create type on a path
      6. Create bulleted and numbered lists
      7. Manage text area
      8. Add advanced formatting to text
      9. Format paragraphs
      10. Character and paragraph styles
      11. Special characters
      12. Tabs
      13. Scale and rotate type
      14. Line and character spacing
      15. Hyphenation and line breaks
      16. Spelling and language dictionaries
      17. Format Asian characters
      18. Arabic and Hebrew type
      19. Composers for Asian scripts
      20. Reflow Viewer
      21. Preview, add, or replace missing fonts
      22. Import and export text
      23. Identify the fonts used in images and outlined text
      24. Creative typography designs
      25. Create text designs with blend objects
      26. Create a text poster using Image Trace
    9. Create special effects
      1. Work with effects
      2. Graphic styles
      3. Appearance attributes
      4. Create sketches and mosaics
      5. Drop shadows, glows, and feathering
      6. Summary of effects
    10. Web graphics
      1. Best practices for creating web graphics
      2. Graphs
      3. SVG
      4. Slices and image maps
  6. Import, export, and save
    1. Import
      1. Place multiple files
      2. Manage linked and embedded files
      3. Links information
      4. Unembed images
      5. Import artwork from Photoshop
      6. Import bitmap images
      7. Import Adobe PDF files
      8. Import EPS, DCS, and AutoCAD files
    2. Creative Cloud Libraries in Illustrator 
      1. Creative Cloud Libraries in Illustrator
    3. Save and export
      1. Save artwork
      2. Export artwork
      3. Create Adobe PDF files
      4. Adobe PDF options
      5. Use Illustrator artwork in Photoshop
      6. Collect assets and export in batches
      7. Package files
      8. Extract CSS | Illustrator CC
      9. Document info panel
  7. Printing
    1. Prepare for printing
      1. Set up documents for printing
      2. Change the page size and orientation
      3. Specify crop marks for trimming or aligning
      4. Get started with large canvas
    2. Printing
      1. Overprint
      2. Print with color management
      3. PostScript printing
      4. Print presets
      5. Printer's marks and bleeds
      6. Print and save transparent artwork
      7. Trapping
      8. Print color separations
      9. Print gradients, meshes, and color blends
      10. White Overprint
  8. Automate tasks
    1. Data merge using the Variables panel
    2. Automation with scripts
    3. Automation with actions
  9. Troubleshooting 
    1. Fixed issues
    2. Known issues
    3. Crash issues
    4. Recover files after crash
    5. Safe mode
    6. File issues
    7. Supported file formats
    8. GPU device driver issues
    9. Wacom device issues
    10. DLL file issues
    11. Memory issues
    12. Preferences file issues
    13. Font issues
    14. Printer issues
    15. Share crash report with Adobe
    16. Improve Illustrator performance

Learn how to recover your Illustrator files after a crash.

Restart Illustrator to recover files

If Illustrator crashes, restart it. If it doesn't respond, force quit and restart. When you restart, the auto-recovery process opens all the unsaved files with the Recovered suffix.

Restart Illustrator to recover unsaved files.
Save the recovered file

Save the recovered files using the File > Save As option. The files might undergo some data loss during the recovery process.

Closed Illustrator or the recovered files without saving up?

Even if you close the recovered files by mistake, you can get them back from the auto-backup location by following these steps:

Note:

As we transition to an improved crash recovery experience in upcoming releases, these steps won't work in newer versions. They still apply to Illustrator 29.1 and earlier.

Windows

  1. Type %AppData% in Windows Search.

  2. Navigate to Roaming\Adobe\Adobe Illustrator [version] Settings\en_US\x64\DataRecovery

  3. Open the files with the .aid extension in Illustrator to recover the content.

macOS

  1. Select Go in the menu bar and then select Go to Folder.

  2. Type ~ /Library/ and press Return.

  3. Navigate to Preferences/Adobe Illustrator [version] Settings/en_US/DataRecovery

  4. Open the files with the .aid extension in Illustrator to recover the content.

 If you chose a different location for the auto-backup of unsaved files, go to that location to recover them.

Note:

Auto-backup of unsaved files is turned on by default. If you can't find your unsaved files in the auto-backup location, ensure that you turn on the settings for the future. 

Manage auto-backup and recovery settings 

Adobe Illustrator deeplink

Try it yourself
Set up File Save Options in a few simple steps.

Open Illustrator

To manage the auto-backup and recovery settings, go to:

  • Illustrator > Settings > File Handling (macOS)
  • Edit > Preferences > File Handling (Windows)
Manage settings for autosave and auto-recovery
Turn on auto-backup to minimize data loss during a crash.

In the File Save Options section, specify the following:

Automatically Save Recovery Data Every

This option, turned on by default, lets Illustrator automatically take a backup of your work.

In the time interval drop-down next to the checkbox, select an appropriate time interval after which Illustrator should take the backup. The backup files will not overwrite the original ones.

Tip:

If you select a time interval that's too short, it may interrupt your flow as you work, especially when working on large or complex files. If you select an interval that's too long, it may increase the risk of data loss during a crash. Select an interval that works best for you.

Folder

If you don't prefer to save the backup data in the default location, select Choose, and then select a different location.

Note:

Ensure you've read/write permissions on the folder and it's not network mounted. 

Turn off Data Recovery for complex documents

This option is turned on by default. Otherwise, Illustrator may pause when backing up large or complex files, and slow down or interrupt your workflow.

Automatically Save Cloud Documents Every

This option is turned on by default. Select a time interval after which the Illustrator cloud documents must be autosaved.
Note:
  • If Illustrator crashes between the specified auto-backup time intervals, you may notice some data loss. 
  • If Illustrator crashes during data recovery, the auto-backup and recovery settings are automatically turned off. In that case, you must turn them on again.

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