Join Adobe Connect meetings using telephony audio

Work with telephony audio in Adobe Connect meetings. Configure audio providers, create and manage audio profiles, enable and control telephony audio during meetings, and adjust conference settings for a seamless audio experience.

Adobe Connect provides traditional phone-based conferencing, ideal for organizations that require hardline communication for security, compliance, or reliability. Participants can dial into a meeting using a phone number and access code or receive a system-generated call (dial-out) if the audio provider supports it.

Key benefits

• Enhanced security & compliance: Traditional phone lines provide a secure communication channel, helping organizations meet strict regulatory or policy requirements.
• Reliable connectivity: Offers a stable alternative for participants in regions with limited or unreliable internet connectivity.
• Flexibility of access: Participants can join simply by placing a phone call without needing an internet-enabled device.

The following topics are covered in this article:

Configure audio providers

Adobe Connect allows administrators to set up audio providers that meeting hosts can use to deliver seamless, high-quality audio experiences. These providers allow you to directly integrate external phone systems or conferencing services into your virtual rooms.

Adobe Connect supports two types of audio provider configurations:

• Universal Voice (UV): This bridges telephone-based audio into the meeting room using VoIP. This allows participants to join by phone and those using computers to hear the same audio stream.
• Integrated Telephony adaptors: These adaptors directly integrate with supported audio-conferencing services such as MeetingOne, Arkadin, PGi, and InterCall. They offer advanced in-meeting controls like mute, hold, and dial-out, accessible directly within the meeting room.

Once configured, these providers can create reusable audio profiles or be applied directly to individual meetings.

The following table compares the universal voice and integrated telephony solutions.

View Audio Management in Connect Central for more information.

Set up a Universal Voice provider

Adobe Connect lets administrators set up Universal Voice (UV) audio providers to bridge external telephone audio into meetings using VoIP. This setup ensures that participants join via phone, and those using computers hear the same audio stream.

Both administrators and meeting hosts can configure UV providers:

• Administrators can create shared providers for organization-wide use.
• Hosts can set up providers for personal use in their own meetings.

Follow these steps to set up a universal voice provider:

Add or edit an audio provider

If an account exists with virtually any audio provider, you can configure it to use universal voice functionality. The first step is to set up identification details, including the provider's name and telephone numbers for dialing into the meeting. View Create or edit audio providers for more information.

Add a dialing sequence

When the host joins the meeting, the Adobe Connect server uses the dialing sequence for hosted accounts to join the audio conference. In this step, you set up the conference number, DTMF tones, and pauses for dialing into an audio conference. View Define a dialing sequence for more information.

Test the dialing sequence

To verify that the dialing sequence works as expected, you can execute the steps, including the user-defined steps, and then adjust the dialing sequence accordingly. View Test a dialing sequence for more information.

Create and manage an audio profile

Adobe Connect allows hosts and administrators to create audio profiles with preconfigured settings that include audio provider details such as dial-in numbers, access codes, and call handling options. These profiles make it easy to apply consistent audio settings across multiple meetings without re-entering the same information each time.

Audio profiles are user-specific by default. However, if an Administrator creates one, it can be shared across the organization, making it accessible to multiple hosts for a consistent audio setup.

Key benefits of using audio profiles

Using audio profiles in Adobe Connect offers several advantages for both hosts and participants:

• Quick meeting setup: Hosts can apply a ready-to-use profile instead of manually entering provider details for each session.
• Consistency across meetings: Profiles ensure standardized audio settings, reducing errors and improving the participant experience.
• Supports multiple providers: Hosts can maintain different profiles for different audio providers and switch between them as needed.
• Improved meeting control: When paired with integrated adaptors, profiles unlock advanced audio controls such as mute, hold, and call-out directly from the meeting interface.
• Supports auto-start and dial-out options: Profiles can be configured to auto-start audio when a meeting begins or to allow participants to dial out, reducing the host's workload.

Create an audio profile

Adobe Connect allows you to create audio profiles, streamline meeting setup, and ensure consistent audio settings. You can set up audio profiles for both Universal Voice and Integrated Telephony providers, based on what your account supports.

Perform the following steps to create an audio profile:

Edit an audio profile

Adobe Connect allows you to modify existing audio profiles to reflect updated provider details or preferences. You can change the profile name or update access credentials without creating a new one from scratch.

To edit an audio profile:

Enable or disable an audio profile

Adobe Connect allows you to enable or disable audio profiles as needed. Disabling a profile prevents it from being used in future meetings but retains the configuration for later use or editing. This is useful if a profile is temporarily outdated or irrelevant to ongoing sessions.

You can re-enable a disabled profile at any time without recreating it.

To turn an audio profile on/off:

Delete an audio profile

If an audio profile is no longer needed or has outdated configuration details, Adobe Connect allows you to delete it permanently. Deleting a profile removes it from your account and prevents it from being used in future meetings.

Perform the following steps to delete an existing audio profile:

Associate an audio profile with a meeting

When you associate an audio profile with a meeting, you include the audio conferencing settings defined for the audio provider.

Follow these steps to associate an audio profile with a meeting:

Enable audio within the meetings

Audio for a meeting is not enabled by default. Meeting hosts can configure an audio conference to auto-start when the meeting is launched. Depending on the configuration, the audio conference starts with or without prompting the user. If these settings are changed during a meeting, the changes are effective from the subsequent meeting launch.

To start an audio conference and set its preferences, do the following:

Configure the Audio conference

Meeting hosts in Adobe Connect can customize how participants join and interact with audio during a session. The configuration settings give hosts flexibility to decide whether audio is delivered through computer microphones (VoIP), telephone (telephony), or a combination.

These settings can be defined in advance or adjusted during the meeting, ensuring that the audio setup meets the session's needs, whether a small team discussion, a training workshop, or a large-scale webinar.

Below are the key configuration options available:

Manage audio within meetings

Adobe Connect provides flexible options for managing audio once inside a meeting room. The Audio menu in the top menu bar allows hosts and participants to start the audio conference and choose whether to connect via phone (telephony) or computer microphone (VoIP).

After a host starts the audio conference using the Audio profile   , the system updates the options and provides different ways for participants to join.

Start audio conference

Adobe Connect allows meeting hosts to initiate an audio conference that participants can join using their phone or computer microphone. This flexibility ensures everyone can connect using their preferred method.

To begin the audio conference, select the audio profile  . Once the conference starts, the icon updates to show that audio is active. Depending on the audio profile and your preferences, you'll be prompted to connect using either your phone (telephony) or your computer’s microphone (VoIP).

Join audio via phone call

Adobe Connect offers flexible options for participants to join a meeting audio using their phone. This is especially useful in environments where telephony is preferred for security and reliability.

Receive a call

This option is designed to provide participants with the most straightforward and seamless way to join the meeting audio. Instead of manually dialing a number and entering passcodes, Adobe Connect automatically dials the participant’s phone number and connects them to the meeting’s audio bridge.

This method is especially useful in the following scenarios:

• Ease of access: Participants don’t need to remember or type in long conference numbers or IDs.
• Large or recurring meetings: Reduces errors and delays when many participants need to join quickly.
• Regulated or secure environments: Helps ensure accuracy by eliminating manual input of sensitive dial-in details.
• Mixed VoIP and telephony sessions: Provides a faster connection path when telephony is required.

Follow these steps to enable the Receive a call option:

Dial-In

The Dial-In method is designed for participants who prefer or are required to manually join the meeting audio by calling into the conference bridge. This is often the standard choice in organizations with strict security or compliance requirements, where participants must initiate the call themselves.

It is also a reliable fallback option if the Receive a Call feature is unavailable due to network restrictions, regional limitations, or provider settings.

Benefits

• Universal accessibility: Works on any phone, even if internet or VoIP connectivity is unreliable.
• Compliance-friendly: Meets requirements for organizations that mandate manual dial-in for security or auditing reasons.
• Backup option: Provides an alternative if the Receive a Call feature is unavailable or blocked.
• Independent connection: Participants can control when and how they join, without relying on Adobe Connect to place the call.
• Reliable audio quality: Often delivers stable audio, especially in regions with limited internet bandwidth.

Follow these steps to enable the Dial-in option:

Join audio via Device Microphone

This option allows participants to join the meeting audio over VoIP using their computer or device’s built-in microphone and speakers. It is the most common and recommended method for Adobe Connect meetings, as it requires no phone connection and provides a seamless in-app audio experience.

Benefits

• Easy access: No need to dial phone numbers or enter access codes.
• Cost-effective: Uses internet connection instead of phone lines, avoiding call charges.
• Full integration: Audio is automatically included in meeting recordings.
• Interactive participation: Enables quick muting/unmuting and active role assignment by the host.
• Cross-device support: Works seamlessly on desktop or mobile devices with internet access.

Perform the following steps to join the audio via a device microphone:

Change audio conference settings from within a meeting

Hosts can manage and adjust audio settings during a live meeting directly from the Audio menu in the meeting room. These options allow hosts to control how participants connect, interact, and engage with the audio conference.

The following host options are available under the Audio menu: