Issue
Last updated on
May 13, 2025
Find workarounds to known issues in the new Adobe Express mobile app.
Access
|
|
Workaround |
|
Unable to access the new Adobe Express mobile app. |
The new Adobe Express mobile app is available across several devices. Review the technical requirements for using Adobe Express on mobile. If you don't see your device listed, try downloading the app to check your eligibility. Note: Get answers to the most frequently asked questions for Adobe Express on mobile. |
Files
|
Issue |
Workaround |
|
Unable to locate my files in the new Adobe Express mobile app. |
Try these workarounds if you're unable to locate your files:
|
Video and audio
|
Issue |
Workaround |
|
4K videos experiencing slow upload times. |
We recommend trying these workarounds:
|
|
White thumbnail appear in the video timeline. |
We are working on a fix for this issue. The white thumbnails on the video timeline won't impact the exported video or video playback. |
|
Audio playback issues on initial playback. |
The existing audio playback issue may impact the initial playback. Try the audio playback again. The videos will export with audio as expected. |
|
Play button is turning into a spinner. |
Playing back video content may occasionally cause the play button to become a spinner. Wait until the spinner has stopped to select play. If the problem persists, try restarting the app and re-opening your design. |
|
Experiencing a blurry frame when splitting a video. |
If you are experiencing a blurry frame, try restarting the app and re-opening your design. |
Authoring
|
Issue |
Workaround |
|
Elements, such as Shapes, are now limited in functionality. |
We are always adding more content. If you can’t find what you need in Elements > Shapes, navigate to Elements > Icons. Shapes have extra editability compared to icons, but depending on your needs, icons may be what you’re looking for. |
|
Unable to edit text. |
If objects are overlaid on top of the text object, or if the text object is grouped, it can be difficult to grab the text object to make edits. To edit text, select the text object in the Layers panel and press Enter. |
|
Fonts Unable to find Variable Fonts in Express. |
Variable fonts are not yet supported in Adobe Express. Many variable fonts are also available in conventional formats that are supported in Express. |
Collaborate
|
Issue |
Workaround |
|
Unable to edit a shared file on Adobe Express mobile web. |
You need to download the new Adobe Express mobile app to edit a shared file on a mobile device. |
Generative AI
|
Issue |
Workaround |
|
Image quality is impacted when using Insert objects or Remove objects. |
Using Insert objects or Remove objects may decrease the quality of the image outside of the edited area. We are working to resolve this issue. |
Text
|
Issue |
Workaround |
|
Unable to input text in the text object. |
If you're using Google keyboard versions older than 13.7.12, you may encounter unpredictable text input behavior. If you're facing this issue, update to the latest version. |
