Open the Creative Cloud desktop app.
Last updated on
7 Oct 2025
Learn what to do when you try to uninstall the previous version of a Creative Cloud app on Windows, and the app fails to uninstall.
When trying to uninstall the previous version of a Creative Cloud app from Control Panel > Programs and Features, you get the following error message: "An error occurred while trying to uninstall [App name]. It may have already been uninstalled. Would you like to remove [App name] from the Programs and Features list?"
App didn't uninstall properly
Note
If you don’t have the Creative Cloud desktop app, download the app and double-click the downloaded file. Then, sign in to your account when the installer window opens and finish the installation.
In Apps > All Apps, select the More actions icon for the app you want to uninstall.
Note
If your screen looks different, follow the instructions for the earlier version of the Creative Cloud desktop app.
Select Uninstall in the context menu.
Select Keep, Remove, or Cancel, based on your preference.
- Keep: Retains the app notifications, alerts, interface settings, plugins, and other preferences
- Remove: Removes the app notifications, alerts, interface settings, plugins, and other preferences
- Cancel: Cancels the uninstallation
The app begins to uninstall. You can reinstall the app later, as needed.
