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Notification to close background processes during installation

Last updated on 17 Sep 2025

Continue app updates and installations by addressing errors caused by background apps or processes.

Background apps or processes can cause installation errors

Some apps or processes run in the background, even when no files or apps are visible. These may interfere with the installation, causing it to pause or stop temporarily.

In these cases, you might see one of the following error messages:

“Please close the following application/process to continue: - LogTransport2”
“Please save your work and close the following programs, then click Continue”
"Close any conflicting apps or processes to proceed with the installation or update."

To resolve this error, close any open apps or processes that might be interfering with he installation, and then install the app again. Follow the steps to close apps and processes for your operating system:

Alert

Before closing any app, save your work to prevent data loss.

Right-click the app in the taskbar, and select Close window.

The app menu that opens when you right-click an app in the Windows taskbar provides the option to close the app. — The Windows taskbar displays the option to quit Adobe Premiere Pro.

Install the app again.

If the issue persists, right-click the taskbar and select Task Manager.

If the Task Manager isn't fully expanded, select More details.

Select the Details tab.

A screenshot of the Windows Task Manager in the Details tab, showing a list of running processes. — Task Manager displays Details tab with running processes and their resource usage.

Right-click the process mentioned in your error message, and then select End task.

The Windows task manager, with a right-click menu open on a process, highlights the "End task" option. — You can terminate the process to resolve the error.

Install the app again.

Right-click the app in the dock, and select Quit.

macOS screen displays the Quit option for Adobe Acrobat. — Select two-finger or right-click the app icon to display the Quit option.

Install the app again.

If the issue persists, open Finder and select Go > Utilities.

macOS finder window highlighting the Utilities folder in the left sidebar. — Selecting Utilities will open a new window.

Double-click Activity Monitor.

Screenshot of the Activity Monitor application showing a list of running processes, their CPU usage, memory usage, and other system statistics. — The Activity Monitor displays all background processes running on your device.

Select View > All Processes to see information about backend processes, including memory and CPU usage.

macOS finder window highlighting the View menu option, displaying performance metrics, including CPU, memory, disk, and network usage. — Select all processes to view all processes running on your machine.

In the search box, type the name of the process you want to close.

macOS Activity Monitor displaying all related processes. — Search for the process name in Activity Monitor to locate and close a specific task.

Double-click the conflicting process from the list and select Quit.

macOS Activity Monitor showing Microsoft Word process details with the Quit button highlighted. — Select the conflicting process and choose Quit..

If prompted, select Force Quit to end the selected background process.

macOS Activity Monitor prompting to quit or force quit Microsoft Word, with Force Quit highlighted. — Select the app to close and choose Force Quit.

Repeat steps 6 to 8 for any additional conflicting processes. Once done, install the app again.

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