Creative Cloud app prompts to sign in repeatedly for current versions

Last updated on 17 Sep 2025

When you open a Creative Cloud app for 2019 or later versions, occasionally, you may get repeated requests to sign in, thereby failing multiple attempts to launch your app.

Your antivirus software has deleted some Adobe license files

The issue may occur if your antivirus software has removed some Adobe license files that are necessary for signing in. To resolve this issue, verify if the license files are present and disable your antivirus software temporarily.

Enter Credential Manager in the Windows search bar.

Select Windows Credentials.

In the Generic Credentials section, check for Adobe App Info and Adobe User Info entries.

If Adobe App Info and Adobe User Info credentials are present, your app is working fine. If not, make sure that the antivirus software is temporarily disabled.

Note

Make sure that your antivirus software doesn't delete, stop, or interrupt the Windows Credential Manager and doesn't deprive access to Windows Credential Manager for the currently signed-in user.

Adobe login required for separate OS accounts on the same computer

Creative Cloud apps prompts to sign in repeatedly for earlier versions

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