Cannot verify subscription status in offline mode

Creative Cloud apps versions 2019 and later may display the error message "Can’t verify your subscription" when you’re not connected to the internet. Learn how to resolve this issue.

You may have received the error message because, since you were last online and connected to Adobe servers, the local time on your system clock has changed unexpectedly. Assuming you have not intentionally altered the date and time on your machine, this error typically happens because of automatic time synchronization over an intermittent Wi-Fi connection.

Your network connection is erratic, and the system clock is out of sync

Check your device's network connectivity. If the problem persists, use one of the following procedures, based on your operating system, to stop your system clock from syncing with the internet time and then launch your application while online.